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“Perfect Location” 5 of 5 stars
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
4.5 of 5 Hotel   |   13 Jalan Pinang, Kuala Lumpur 50450, Malaysia   |  
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Ranked #20 of 270 hotels in Kuala Lumpur
Busselton, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Perfect Location”
5 of 5 stars Reviewed November 2, 2013

We stayed here for 5 nights in October and couldn't have asked for a better stay. Great service (Slyvester on the concierge counter is AWESOME!!!), great buffet breakfast (make sure you sit outside if having the western buffet), location was fantastic (close to monorail, pavilion, klcc, everything really). Room were quite spacious and lovely pool. Overall we'd definitely stay there again and have no issues recommending it to anyone.
When we arrived in KL we took a prepaid taxi from the airport and that cost 76.50RM for 2 adults. We found a pre-paid taxi company online which cost us 80RM to go back to the LCC Terminal, that was a 'budget' version, other taxis are up to 150RM.
Monorail is easy to use & get around on, cheap fares are around 2RM per person and they come every 5-10mins.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 4, 2013
Dear Sir / Madam,
Do accept our sincere appreciation for the positive feedback shared on TripAdvisor as a symbol of your satisfaction with us. We will be expecting you again to make your stay with us another memorable one.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Jeddah, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 30, 2013

We stayed from 16-19 October, 2013. Our stay was pleasant, and the room we got was very clean and nice. It was modern. The staff was excellent, and was very nice and helpful in everything. The hotel is located close to Pavillion Mall and Suria KLCC mall too. Although you have to walk a bit to get to either, about 5-10 minutues. There is a tunnel that connects you from the hotel straight you can take to Pavillion mall, but it closes at 11 pm. I would stay there again if i was ever in Kuala Lampur.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 4, 2013
Dear Sir / Madam,
Thank you for your kind comment on the service / facilities which you have enjoyed during your stay with us. We assure, you will continue to enjoy an equal experience in all your future stays with us.

Yours sincerely,
The Management Impiana KLCC Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 28, 2013

I stayed in the Impiana Hotel for 5 nights during the summer. I have to say that the location and facilities are very good, particularly the breakfast which has an excellent choice of food. If you love to shop then this is for you as KLCC is only 5 mins walk.

There is a also great restaurant and bar located on the 15th floor, it would be great if they pushed this a bit more so there was more of a buzz up there as there are some great views of the city from the terrace area and the food was good too!

All in all I enjoyed my stay in the hotel and will be back.

Stayed July 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 4, 2013
Dear Sir / Madam,
It is with much appreciation that we have taken note of your kind feedback on your experience at our hotel. We look forward to satisfy you again in the near future.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salmiyah, Kuwait
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 28, 2013

- Impiana KLCC is extremely central. We barely needed to use any transportation to get around the city. You can see the Twin Towers from your hotel, its walking distance to the “Hop on Hop off” bus station which was across the street from us (this is the bus that takes you to Malaysia’s landmarks and site seeing spots), and on the 3rd floor, they have a Pedestrians bridge as well that connects you to the Pavilion Mall on the Bukit Bintang Street (which is their down town). You’ll also be close to the nightlife. Popular bars like Sky Bar and Marini’s on 57 are walking distance. And their “Clubbing District” is also very close.

- Staff was helpful. The concierge team is very well informed, and will take you through all the details you may need, from helping you book tickets to the Petronas Twin Towers to recommending Malay dishes!

- Rooms are clean and spacious (we had booked the standard deluxe room and found it very comfortable as a couple). So other rooms would probably be even bigger.

- Breakfast was lovely, they have 2 restaurants, one serving Asian food, and another serving Western food. We had breakfast in the Western restaurant and the buffet had everything you need, (a live egg station, fruits, cereals, pastries, pancakes, cheeses, cold cuts, fresh juices etc.). And they still served a few Malaysian dishes for those who want to experience the local flavor too.

- I highly recommend this hotel if you want something simple and clean in the middle of the city – it does the job perfectly. It’s much more affordable compared to other hotels nearby. Once you get there you’ll see that most hotels are in the same spot, so no need to pay the double unless you’re really seeking more luxury. This property already has everything you may need, a spa, an outdoor pool on one of the higher floors with views to the city, a cozy bar, and they care about small details. Like if it's raining, you can get free umbrellas at the reception, you just leave a deposit and you get it back when you return the umbrellas.

So go ahead and book this property – it’s a great choice!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 4, 2013
Dear Sir / Madam,
It is our pleasure in receiving such kind and encouraging comments from your good self. We will definitely continue to strive in delivering the best to our guests at all times.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 28, 2013

Very pleasant experience ! A lovely cool welcome drink brought to us when we were checking in. I'm sure we were looking a bit bedraggled after our overnight flight from Europe! Our room was great, quite large. The hotel in a convenient location. Walkover from monorail, easy walk to malls at Bukit Bintang, to Jalan Alor for street food & of course Petronas Towers. We left for an early morning flight and were surprised by a pre-packed breakfast! Our cab to the airport was arranged by the hotel and was an extremely reasonable set price.. Would be very happy to stay here again in KL.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, October 28, 2013
Dear Sir / Madam,
It is our pleasure in receiving such kind and encouraging comments from your good self. We will definitely continue to strive in delivering the best to our guests at all times.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Qld Australia
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 28, 2013

This is a great hotel in KLCC, big rooms, helpfull staff and nice pool on 4th floor, which we used. The hotel is close to the shopping malls and Twin towers. Kuala Lumpur is a great city for a couple days stopover! There are so many good restaurants within walking distance. If I have the chance to go to Kuala Lumpur again I would most definitely stay here again. I loved the idea of the covered walkway from the hotel which took us to many areas outside the hotel in air conditioned comfort.

The only down side to this hotel I found was it took an hour to get our drinks at the pool area. We had to ask twice and both times they said they would not be long. Just as well we did not have to rush off any where.

Room Tip: I was on the 9th level, with no view.....but then the view from the pool was very nice, and I was no...
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, October 28, 2013
Dear Sir / Madam
Warm greetings from Impiana KLCC Hotel!

Please accept our appreciation for your comments on TripAdvisor.

Your constructive feedback is important to us as it helps us to further improve our services.

Based on this, our management team has already reviewed your concerns and rest assured that changes are in place.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 stars Reviewed October 27, 2013 via mobile

I liked the central location (close to KLCC and shopping malls) of the hotel and very polite, professional and helpful staff.
My room however was in desperate need of refurbishment, the furniture was old and worn out. Few other negative details that killed the general impression of the hotel: old and dirty furniture around the pool area, ceilings in men's changing rooms leaking water (you don't normally expect to see something like this in 4-5 star hotels), room facing a construction site and parking with little light.

Overall wouldn't recommend this hotel and will avoid staying there in the future.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
#17 Romantic Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
#24 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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