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“Great Place, Great Views” 5 of 5 stars
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
4.5 of 5 Hotel   |   13 Jalan Pinang, Kuala Lumpur 50450, Malaysia   |  
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Ranked #25 of 278 Hotels in Kuala Lumpur
Certificate of Excellence 2014
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great Place, Great Views”
5 of 5 stars Reviewed September 16, 2013

Had a great stay here, friendly staff, clean well appointed rooms, great bathrooms! and a really central location for shopping and sightseeing, reccomend booking a room with a view of the petronas towers as they are stunning.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, September 17, 2013
Dear Sir / Madam,
Do accept our sincere appreciation for the positive feedback shared on TripAdvisor as a symbol of your satisfaction with us. We will be expecting you again to make your stay with us another memorable one.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,854 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 14, 2013

We stayed in a decent sized double room with comfortable king size bed with all the facilities you'd expect from this class of hotel. The 3rd floor outdoor swimming pool provides a relaxing vantage point of the city with a view of the Petronas Towers. This leads to the location which is extremely convenient with the KLCC close by. Highly recommended.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, September 17, 2013
Dear Sir / Madam,
Thank you for your kind comment on the service / facilities which you have enjoyed during your stay with us. We assure, you will continue to enjoy an equal experience in all your future stays with us.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 13, 2013

I went there on September 2012 on my honeymoon.
I booked thru a tourist organizer but when i arrived i found there are my room with the single large bed was not available, they at once apologized and upgraded my residence from room to suite.
The hotel is very clean and elegant, staff helpful and always smiling, offered information on touristic spots and arranged everything we needed, breakfast buffet is HUGE with all cuisines and vast varieties. Location is right in the heart of KLCC with tunnel reaching to the towers and subway and all important locations.
we enjoyed our stay so much and hope we could stay there soon again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, September 17, 2013
Dear Sir / Madam,
It is with much appreciation that we have taken note of your kind feedback on your experience at our hotel. We look forward to satisfy you again in the near future.

Yours sincerely,
The Management Impiana KLCC Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 13, 2013

I held back from writing a review during my last two visits, in order to make sure that the good experience was not a one-off fluke. It wasn't. Impiana KLCC ticked all the right boxes, and I only didn't give it a 5-star rating because there's always room (pun intended) for improvement

Friendly and attentive staff at check-in, which very painless; nice, clean, well-appointed and spacious room, good working table for us business-types, iron+board in the closet, spacious bathroom and overall great service. Oh yes, the breakfast buffet spread is wide enough for satisfy, even if there for more than 3-4 days.

Well done,you guys @ Impiana KLCC!!!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, September 17, 2013
Dear Sir / Madam,
It is our pleasure in receiving such kind and encouraging comments from your good self. We will definitely continue to strive in delivering the best to our guests at all times.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 13, 2013

Whilst the view from my room wasnt great, everything else was. Reasonably priced breakfast was I thought superb. Facilities in the the room were very good, and the pool area is very good.

The general gym area was closed when I stayed but the club area gym instead had great views and was very quiet.

As others have noted the location was very good with covered walkways to two malls.

The staff were also very helpful through my visit.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, September 17, 2013
Dear Sir / Madam,
Allow us to thank you for the positive review which means a lot to us and the betterment of our hotel. We hope to welcome you again to Impiana KLCC Hotel soon.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed September 12, 2013

This hotel strikes gold because of its location and the bridged link The bridge connects the Suria KLCC, Pavilion Mall, KLCC Convention Centre, and Aquaria. This is the second time we're staying here. A great hotel for a weekend getaway. Spacious room, but a bit dilapidated, cleanliness of the room can be improved, as it's dusty at some corners of the room, but the comfy bed really gets your mind out of things and free wifi in the room and in the lobby. Rooms facing the twin tower gives the room with a view, which comes with a price compared to the rooms on the other side of the building, which overlooks parking lots from other buildings. The lobby itself gives the sense of welcoming as there are many couches and sofas available. Check in was a breeze this time. Last time we booked through expedia, We had to wait for more than 20 minutes to get checked in. Booking through the hotel website itself is easier. Swimming pool is small but has a great view of the twin towers. Free parking provided, which is a plus, since most hotels do not provide this service around the same area. The breakfast was superb!!!. One of the best. Various Malaysian dishes in one floor, with endless selections.The breakfast was one of the main reasons we stayed here again. Really recommended for anyone who wants to taste Malaysian food under one roof or anyone who wants to have BIG breakfast buffet..Malaysian style

Room Tip: choose rooms facing KLCC for the view Awesome breakfast buffet Free parking and wifi Linked brid...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, September 17, 2013
Dear Sir / Madam,
Do accept our sincere appreciation for the positive feedback shared on TripAdvisor as a symbol of your satisfaction with us. We will be expecting you again to make your stay with us another memorable one.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

Upon arrival at this hotel, the staff greeted us with a cold glass of ginger & lemongrass juice, and a cold towel which was lovely & refreshing. Check in was quick & a porter showed us to our room.

Room was at the back of the building so we didn't have a view but room was very clean, quiet & spacious. The only complaint we had about the room is having to step into a very large bathtub, which when you have limited movement can be challenging.

Hotel staff were very accommodating & helpful, catering to our needs when requiring transport, room service & help with the local area.

The food options in the hotel are fabulous - breakfast buffet on level 15 serves a range of Asian & Western foods, and has a sweeping view of the petronas towers & surrounding buildings. We also had dinner in the restaurant buffet - about $35AUD pax for fresh tuna, white fish & salmon sashimi, smoked salmon, fresh prawns & oysters, a grill that does to order chicken, scampi, squid & salmon burgers plus salads & a serve your own Baskin Robbins ice cream freezer.

Facilities in the hotel are great, ranging from a great spa to the beautiful infinity pool which is so relaxing to escape the heat.

In terms of transport, we used taxi's which were relatively cheap to go to most places, however if you're traveling between 4-7pm taxis may refuse to take you into the area as the surrounding streets get quite busy.

Highly recommend this hotel to anyone going to KL!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, September 17, 2013
Dear Sir / Madam,
Thank you for your kind comment on the service / facilities which you have enjoyed during your stay with us. We assure, you will continue to enjoy an equal experience in all your future stays with us.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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