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“Location, Location, Location” 4 of 5 stars
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
4.5 of 5 Hotel   |   13 Jalan Pinang, Kuala Lumpur 50450, Malaysia   |  
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Hotel amenities
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WEEKEND PROMOTION
Ranked #29 of 293 Hotels in Kuala Lumpur
Certificate of Excellence
Melbourne, Australia
Level Contributor
82 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Location, Location, Location”
4 of 5 stars Reviewed June 11, 2013

The location of this hotel is everything with access to the elevated, covered walkways to Bukit Bintang all the big and best shopping malls and the Petronas Towers via the tunnel to avoid the typical afternoon thunderstorms in KL. We had a club room which was large and very clean, the staff were efficient and friendly although the breakfast was a little disappointing with the hot foods, obviously I don't expect bacon in a Muslim country but what about fried tomatoes and mushrooms. The problem we did have was noisy neighbours who we found out were Koreans who not only woke us up one morning at 3:30 but also smoked in their room on a non smoking floor, this is not the first time we have found them to be totally lacking any consideration for fellow travelers. In future I will be requesting at check in no Korean neighbours!!! We obviously complained about their behaviour which improved but the smoking continued.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank barry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,197 reviews from our community

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Melbourne, Australia
Level Contributor
142 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed June 9, 2013

Booking in was a big hassle, we had confirmation of a Petronas facing room and it took 3 rear facing rooms to get it right! Our room was a good size, well furnished and maintained with wifi and a work desk, it also had a large window into the bathroom from the bedroom, whilst making the bathroom lighter it did nothing for privacy. Staff were friendly cheerful and efficient. We felt that the breakfast room was too small for the size of the hotel and more tables and chairs were crammed in to this area than should have been, thus it was not a pleasant relaxing place to enjoy the large selection of fair available for breakfast.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Michael-Barry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 8, 2013

This is our 3rd stay at the hotel and it never fails to impress us. Check-in process can be a little late if one comes around the busy periods (in this instance it was the F1 week in KL).

Part of the hotel's promotion, we were upgraded to the Club Rooms. Better finished and furnished than the regular rooms that we are used to. WIFI and Wired Internet access is complimentary in the rooms, as well as common areas. Especially loved the Pillow Menu, but do take note to request preferred pillows early to avoid disappointment.

Buffet breakfast was standard fare for hotels of this category. Service by the wait staff was prompt.

Centrally located between KLCC and Pavillion, with an air-conditioned walkway linking the hotel to both makes this hotel an ideal choice for shoppers.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Fanziq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cainta Rizal
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 6, 2013

It was our first time to travel to KL and I just relied on the reviews I read here in choosing our hotel. And I really didn't regret my decision to stay in Impiana. The location is very accessible because of the walkway to KLCC and Bukit Bintang. Check in and check out was very fast. Hotel staff are very friendly and accommodating, especially one Filipino staff (forgot his name, sorry). Buffet breakfast spread was ok. Room was big and clean. If I ever go back to KL, I will stay in this hotel again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Aisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 5, 2013

Spent weekend at Impiana KLCC. Weekend rate was value for money with breakfast provided.

Check-in and check-out was quick. Room was big and clean. Was plesantly surprised that disposable shaver is provided. Has been a long long time that shavers are provided at hotels. Water pressure from shower could have been better.

Great breakfast spread, and restaurant was well staffed and kept replenishing food

Very convenient to Bukit Bintang and KLCC, but Bukit Bintang was a disappointment

Will stay at Impiana KLCC again and again

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CPLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
358 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed June 3, 2013

Impiana is a great hotel if you are visiting KL. Firstly location is great with walkways to both KLCC and Bukit Bintang. Very central. Staff are very friendly and attentive. Room would be the top draw with super comfy beds, lovely bathroom and great views if you are lucky. Got a free bump to club class and was informed the rooms are more updated. However they are going through an update throughout the whole hotel if not mistaken.

My only negative comment would be about breakfast. Service was poor whereby tables were not cleared on time leaving people standing around looking for seats. On top of that the selection is the same day in and day out. Would be better if they had some variety. Quality of food was good though.

In terms of value this would be a great hotel to visit. I would definitely return.

Room Tip: Ask for higher floors with view of KLCC.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank poopshooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
72 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 2, 2013

Is a nice hotel and now with the link bridge is really convenient to visit KLCC and to Bukit Bintang. Is sheltered and air conditioned which is cool to walk in under the heat. Hope they will maintain the cleanliness and condition. No more at the mercy of those cab driver who tends to over charged. As for the hotel, need improvement in their house keeping as we still do find dust and this is not a first time. The last we had the same experienced which is quite a while back and even found left behind empty shopping bags in one of the drawer. Hence, we have not return to stay in this hotel for quite a while. Also, If you are a person who prefer firm pillows do put in your request during booking. The pillows are rather soft to my liking and when we requested they are already out of firm pillows and had to make do with foam pillow. For the spa in this hotel, the ambience is cozy and nice. However, the lady at the reception, her service level is rather a turn off and does not make an effort in her recommendation on their spa service available. Other then these little things we have noticed, our overall stay at this hotel is still pleasant.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank LeeTina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Kuala Lumpur
#20 Romantic Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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