We have just started our stay at the Impiana KLCC hotel but we wanted to inform the future clients to be extremely zen while checking-in, especially if you are welcomed by Ms Mary Goh. Please avoid her: very agressive and really unpleasant. She treats you as if you are begging for a room free of charge and not like a valuable customer in a 4-star hotel. We arrived at the hotel around 11am, and asked to early check-in. Ms Mary Goh said that they were going to "try" to get the room ready in 2 or 3 hours. As we tried to explain that we were exhausted after a long flight and complained about the way we were treated, we magically got our room after a 15mn wait. Would not it be easier to get the room from the start without having to shout!
After this unpleasant start at the Impiana KLCC, we got our room: very spacious and very clean. The free wifi works well. We will complete our review at the end of our stay
- Also Known As:
- Hotel Impiana Klcc
- Official Description (provided by the hotel):
- Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more less
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