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Impiana KLCC Hotel: Traveler Reviews

4.5 of 5
13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
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FREE WIFI AND KIDS MEAL.
Impiana KLCC Hotel
Ranked #19 of 231 hotels in Kuala Lumpur
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1,028 reviews from our community

Traveler rating
    388
    438
    129
    47
    26
See reviews for
Families
160
 
Couples
376
 
Solo
73
 
Business
135
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Comfortable”
4 of 5 stars Reviewed February 24, 2013 via mobile

I have been waiting to stay at this hotel after reading about in trip advisor. .so..time has come and finally checked in during Chinese New Year 2013.

The robotic receptionists:
When I walked in; the lobby is nice..check in us quick and as expected me and my family are given early check in which is very good..really happy about it...but felt that receptionists are not very friendly. No smile on their face..

The room:
For me and family the hotel rooms are clean and comfortable... no complaint about room. .

House keeping staffs are great:
I only felt the warmth and friendliness from housekeeping team who are very helpful whenever we need them.

The restaurant:
Breakfast was not bad...food are sufficient for me and family..most of the staffs in the cafe were friendly except the cook at roti canai and eggs corner. They seem unhappy and stress when we requested food from them. I stayed 4 nights there and every morning I have to see the unhappy face.. which made me feel pretty uncomfortable to ask for extra fried eggs.

The pool
Swimming pool is clean and beautiful but if you are traveling with kids then it's a bad news as there is no kids pool.

The Location:
Superb! Walking thru connecting air conditioned bridge that are linked to the hotel; made me and family felt so secured and safe. We walked happily to Pavilion and KLCC everyday because we were not sweaty.

Overall it is a good hotel to stay. We did enjoy our stay there and hopefully the next time we are back to this hotel receptionists service and the cook friendliness improved ya.

Tq :)


  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask JacMalaysia about Impiana KLCC Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great hotel”
5 of 5 stars Reviewed February 24, 2013

I stayed here for 3 nights and I really enjoyed it. Hotel has excellent location, short walk distance to many attractions of KL - Petronas Towers, Aquarium, Convention Centre and others. You can also very easily get to Suria shopping mall. In the city center there are air-conditioned side walks. Impiana hotel offers spacious clean rooms, well equipped. Top roof swiming pool is really nice. Breakfast buffet was very good, with the variety of local and international dining options. I highly recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask WhiteSand09 about Impiana KLCC Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Well located, clean but beware of Bell Boys and Porters”
3 of 5 stars Reviewed February 23, 2013 via mobile


Great location, good price and breakfast. We had a superior room booked through Agoda but cheaper directly.

Also wifi free throughout.

Thought with a 4 star hotel we could put
our guard for taxi touts and scammers down but NO! A polite porter/bell boy helped us with our luggage and offered to order us a taxi for the airport for 100 ringit ($35 USD). But it only cost 60 ringit with a metered taxi and you add another 15 for tip and airport tax and toll fees so maximum 75.

I mentioned that it only cost us 75 from the airport but the Bell boy (Izmar or Izmal working on 23rd Feb 2013) said something about extra taxes to confuse us.

It is disapointing having to be on your guards constantly and being tricked. We believe in tipping for services but not anymore.

So good hotel but don't trust the advice on offered.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ollenpollen about Impiana KLCC Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, General Manager at Impiana KLCC Hotel, responded to this review
February 26, 2013
Dear Guest,
Firstly, thank you for taking the time to share your experience during your recent stay with us. Your feedback will definitely help us improve further in our guest services.

Regarding your feedback on the variance in the Taxi charges, we wish to inform that there are three (3) levels of Airport Transfer services offered by the hotel; i.e. The Hotel Limousine at RM220, The Hotel Limo Cab at RM100-RM150 and the Metered Taxi at approx. RM65-70.

Our Concierge Assistant quoted you the Hotel Limo Cab, which is our recommended Airport Transfer as these Taxis are of a higher comfort standards and is managed by the Hotel Limousine Services.

Based on your feedback, the Hotel’s Concierge have been advised to explain and inform all guests of the above options, when an inquiry is made on Airport Transfers.

Please do e-mail me at gmiklcc@impiana.com, should you seek any further clarification or assistance.

Thanks and regards.
Gerard Sta Maria
General Manager
Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great location, room, service and swimming pool on the roof”
5 of 5 stars Reviewed February 22, 2013

Great location, nice room, excellent service and swimming pool on the roof.I loved everything about the hotel - the service, room.Location is great, and of corse the swimming pool on the roof.Very much recommended.

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BabushkaTravel about Impiana KLCC Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“All round great hotel”
5 of 5 stars Reviewed February 21, 2013 via mobile

I stayed here for 4 nights and really enjoyed my stay. From the moment we arrived the staff were extremely helpful & polite. The room was large, modern & clean. It also had free Wifi which was a bonus.  The hotel itself is situated perfectly with the park, Petronas Towers, aquarium, convention centre & the 2 biggest malls in KL all accessible by a short walk in an air condition walkway.  The restaurant & bar on the 15th floor is a must do. The views over KL from the bar are fantastic & the food in the restaurant was great & reasonably priced. The breakfast was good too & served a wide selection of food that should cater for most tastes (no pork though). This was also reasonably priced as far as hotel breakfasts go. My only (slight) gripe is that I had requested a front facing room as high up as possible but was given a 3rd floor room at the back of the hotel so the view wasn't very good. Im sure this depends on availability & the standard of room you book, but if you can, try and get a front facing room on a high floor as you will be able to have an excellent view of the skyline.  For it's location, quality, service & price (a lot cheaper than most other city centre hotels I looked at), I would definitely stay here again & recommend it to others.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
Ask Mark L about Impiana KLCC Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Impiana KLCC Hotel

Also Known As:
Hotel Impiana Klcc
Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotels in Kuala Lumpur
#18 Luxury Hotels in Kuala Lumpur
#32 Business Hotels in Kuala Lumpur
Price Range: $
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Impiana KLCC Hotel
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