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“Not as good as before.” 4 of 5 stars
Review of Traders Hotel, Kuala Lumpur

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Traders Hotel, Kuala Lumpur
5.0 of 5 Hotel   |   Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia   |  
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FREE WiFi & Breakfast!
Ranked #3 of 262 hotels in Kuala Lumpur
1 review
“Not as good as before.”
4 of 5 stars Reviewed March 21, 2013 via mobile

We checked in via the comforts of our room. Despite not being our first visit, we were given a lengthy explanation regarding how to do this and that. The person who checked us in fumbled nervously, possibly a new staff. Over the years the hotel has lost it's crisp charm, with much maintenance and upkeep needed, especially being a business hotel. Minor details are actually determining factors that demarcate quality between hotels. As we checked in, a bathrobe strap was left hanging on the cupboard door. Extra pillow, weighing machine, personal vanity mirror are no longer there. A day later, we came back to the room and had a patchy-quality housekeeping. Tissue not replenished, towels, soap missing and there is mould visible at the rim of the sink and bottom of shower door. Light in bathroom not working, fridge cupboard door needs mending. Visible stains on sofa, carpet and sheets. Dust visible on wall. Anything other than that is fine, with friendly staff and location of the hotel being so perfect. Really hope this hotel will not slip further just because of maintenance and upkeep issues.

Stayed March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos D, General Manager at Traders Hotel, Kuala Lumpur, responded to this review, March 24, 2013
Dear minkay

Thank you for taking the time to review us on TripAdvisor.

Firstly, I would like to take this opportunity to apologise for the shortcomings. It is most upsetting to see that upon returning that you felt that we could have done much better to make your stay comfortable. I must admit that after six years, we are starting to look our age. Thus, we have commenced on a refurbishment of the hotel which will soon end. As for your comments on our housekeeping standards, it is definitely most unacceptable and has been raised with the necessary departments. I do hope that upon your next visit that you will see positive changes to the maintenance and quality of our guest rooms.

Thank you once again for your feedback and I hope to see you soon again.

Kind Regards

Juan Carlos Diago
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,440)
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London UK
Top Contributor
153 reviews 153 reviews
96 hotel reviews
Reviews in 74 cities Reviews in 74 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed March 21, 2013

Traders is a great hotel and so well connected to the KLCC mall and all the shops, concert hall, exhibition centre, and restaurants. We stayed in a club room overlooking the view of the twin towers and couldn't stop looking at it! We took so many photos! The club lounge was good but could get crowded but we managed to avoid the busy times and it was all OK. The breakfast in the lounge is preferable to in the downstairs restaurant as that was extremely busy and there was not much room between tables for any privacy.The staff were kind and efficient and always ready to help.

Room was good and the bed comfortable and the bathroom well equipped. Free internet too which made a big difference. The only negative and why I have not given the hotel the 5 stars was that the swimming pool is situated within the Sky Bar meaning that you have other guests drinking and smoking around it which didn't seem great and also it was inside when you really want a nice outdoor pool to take advantage of the nice warm weather.

Room Tip: A twin towers view room is a must. You will regret it if you don't book one.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos D, General Manager at Traders Hotel, Kuala Lumpur, responded to this review, March 26, 2013
Dear Happytiler

Thank you for taking the time to review us on TripAdvisor.

Our location, view and services are the reason why many return and I am very pleased to know that your stay was made most comfortable by our staff, also that you enjoyed it thoroughly. We do encourage our Traders Club floor guests to have breakfast in the Traders Club Lounge as we do understand that breakfast in Gobo Chit Chat comes highly recommended thus it can tend to get busy. I am glad to know that you took advantage of our complimentary WiFi. Did you know WiFi is also available in our hotel limousine transfers - Amazing isn't it?

Thank you once again for your feedback.

Kind Regards

Juan Carlos Diago
General Manager
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Coimbatore
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2013

beautifully designed hotel at a beautiful location. just located in the garden behind the twin tower. you can enjoy the beauty of the twin tower from the skybar ( a beautiful bar with swiming pool 2 the top floor). food @ the restaurant was awesome. check in process was very easy and fast. since the hotel is connected with the sky bridge, it was easy for us to go to the malls even during rain.
loved the hotel and would look forward to stay again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, India
Top Contributor
151 reviews 151 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed March 21, 2013

At the outset let me clarify that we did not stay here and my review is based on my experience at the Sky Bar.

This hotel has the best location in KL right next to the Petronas Tower and from all room facing the tower you get excellent view. However the Sky Bar on 33 floor is something of a new experience. keep an evening free for a visit and go be there around 6pm when they close the pool and convert the entire area in a bar. Grab a drink and something to munch and enjoy the towers in slowly fading light and wait for the final moment when the entire tower is lit up. You can click some amazing photos from here. My and my wife spend over 3 hours and just did not realise the time go by. Met very interesting people, 2 sisters from Australia and a couple also from Australia, the wife was an Irish. Even if you are there in KL for a day, keep your evening free and have a great time here.

Room Tip: If you are staying here try for a room on the upper floor. A word of caution rooms on upper floor ar...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala lampur
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 21, 2013

In Kuala Lumpur, this is my favorite hotel due to many reasons, location, extremely friendly staff and prompt and efficient service, from the room Petronas twin tower magical view in night, attached KLCC park with perfect jogging track, in the heart of business center of the city, nice bedroom and comfortable beds, most economical hotel rate of this 5 start class hotel and good breakfast in the morning to serve. You may also enjoy the free battery operated eight seat gold car ride from Traders to Twin tower (about a km enjoyable trip)

If you are planning a visit to Kuala lumpur and you are still puzzle where to stay, Traders is the easiest choice and just book it with out much deliberation.

Room Tip: ensure room on level 20 and above for perfect view.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos D, General Manager at Traders Hotel, Kuala Lumpur, responded to this review, March 24, 2013
Dear Tariq_Hasany

Thank you for taking the time to review us on TripAdvisor.

I thank you for being such a warming ambassador to the hotel. I see that you have explored most of the services we offer around the hotel and I am very glad to know that you enjoyed your stay with us. Your endorsement is most appreciative as we strive towards perfection.

Thank you once again for your compliment and I look forward to your next visit.

Kind Regards

Juan Carlos Diago
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 20, 2013

I was not on the executive floor, but the room size was good for two people. Internet free and very quick. Breakfast with excellent quality and quantity of options. Front desk and restaurant with attentive staff. Concierge helped us with tours and many tips about the city. A tuk-tuk from the hotel takes guests to the entrance of Suria KLCC and we have access to shopping and towers. In KLCC there is an entry for an air-conditioned walkway that reaches the Pavilion shopping too. If possible, do not hesitate to stay in a room overlooking the towers.

Room Tip: Deluxe Twin Tower Rooms: amazin views of the Petronas Twin Towers.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 20, 2013 via mobile

This is our first visit to KL. The hotel was recommended by our travel agent Kuoni and it has not let us down. The standard of our room is excellent it is very modern and clean. We paid a little more to get a room with a view of the Petronas Towers and it was well worth it. It is only when you see this building up close that you realise how stunning it is.
The staff at the hotel are very good. The standard of service is and attention to detail is very high.
The highlight is probably the Sky Bar which is on the 33rd floor and is set around the swimming pool. Beware though the water is not warm!
In summary I can't fault it well priced, modern with very good staff. Highly recommended.
DC

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Carlos D, General Manager at Traders Hotel, Kuala Lumpur, responded to this review, March 24, 2013
Dear DavCo73

Thank you for taking the time to review us on TripAdvisor.

I am glad to know that your stay with us was made most comfortable and that you enjoyed your stay with us thoroughly. The Twin Towers View Rooms are indeed magical, especially when the Petronas Twin Towers are lit up at night. I thank you for your kind endorsement of our staff. Sharing your comment with the team, they are equally as pleased as I am to have read your compliment.

Thank you once again for your endorsement.

Kind Regards

Juan Carlos Diago
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Traders Hotel, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Kuala Lumpur
#2 Family Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Traders Hotel, Kuala Lumpur 5*
Official Description (provided by the hotel):
Traders Hotel, Kuala Lumpur is a contemporary city centre hotel that caters to smart business and leisure travellers. This hotel in Kuala Lumpur offers 571 stylishly appointed rooms and suites in the heart of the city, just opposite the Petronas Twin Towers. Guest Rooms: Traders Hotel Kuala Lumpur offers value accommodation with a range of amenities and facilities combined with an exceptional level of service that is distinct from other KL hotels. Traders Club: Traders Club rooms offer an enhanced level of service, comfort, and convenience for busy travellers, including a personal concierge. All rooms on the Traders Club floors are non-smoking and have exclusive access to the Traders Club Lounge on level 32. Suites: Suites at Traders Hotel, Kuala Lumpur offer spacious and luxurious accommodations. All suites offer a separate sitting area that is perfect for relaxed business meetings, and a choice of dramatic park or city views.All our guests enjoy complimentary WiFi broadband access throughout the hotel premises and in the hotel limousine during airport transfers. It's the freedom smart Travellers know at Traders Hotel, Kuala Lumpur. Restaurants: Traders Hotel Kuala Lumpur provides a fine selection of restaurants in Kuala Lumpur to satisfy your culinary requirements. Enjoy some of the city’s best steaks in intimate elegance at Gobo Upstairs Lounge & Grill on level 6. For more casual dining and popular entertainment, sample Western and Asian fare under an animated light show at the Gobo Chit Chat on level 5. Lounges & Bars: Enjoy the creative cocktail list at the Gobo Upstairs Lounge. A tourist attraction in its own right the famous SkyBar is a cosmopolitan open-air rooftop cocktail bar and a must for any visit to KL. Happy hour runs from 11am - 9pm. ... more   less 
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Also Known As:
Traders Hotel, Kuala Lumpur Hotel Kuala Lumpur
Traders Kuala Lumpur
Traders Hotel Kl
Traders Kl

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