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“Executive Room Privileges are Worth It” 4 of 5 stars
Review of The Boulevard-St Giles Premier Hotel

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The Boulevard-St Giles Premier Hotel
4.0 of 5 Hotel   |   Mid Valley City, Kuala Lumpur 59200, Malaysia   |  
Hotel amenities
Ranked #61 of 281 Hotels in Kuala Lumpur
Sydney
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
63 helpful votes 63 helpful votes
“Executive Room Privileges are Worth It”
4 of 5 stars Reviewed February 5, 2011

We think this hotel is best suited for those happy to stay outside the city and in a more residential area. Our travelling to and from the hotel was usually by car/taxi.

There are 3 hotels linked to the Mid Valley and Gardens mall complexes so there is a range to choose from. Boulevard is the 4 star option and we thought it excellent value. The executive room package gave us access to the lounge (includes option to have breakfast there or at the Wild Rice restaurant, complimentary afternoon tea and light evening meal and drinks; internet access).

The gym is very good and the pool was of a good size.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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491 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Hk
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 3, 2011

The organizer of my son's tennis tournament picked this hotel. The rooms were clean and modern had wife but wasn't free (RM5 for a day so was modest.) buffet breakfast was good with a wide selection but quality was mediocre at best.

Housekeeping was poor - I had to wait over an hour and called 4 times before they brought me an extra towel. Calling front desk usually took 8 rings before the operator picked up my call.

The hotel is adjacent to 2 nice malls with lots of decent restaurants. Pool was nice, elevators are decent. Overall hotel was decent.

If it wasn't for the poor/lazy service, i would have rated it a good hotel.

Also, make sure you get into a taxi who'll turn on the meter. I wanted to go to Petronas tower and the taxi at the queue wanted to charge RM30 for the trip and didn't want to turn on his meter. I got out and took another who did use his meter. The trip cost only RM11.

Watch out for these unscrupulous taxi drivers in KL

  • Stayed February 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Jakarta
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 26, 2011

Stay here for almost a week for a training conducted in the hotel. The hotel room is clean and descent. The Hotel is connected with 2 shopping malls: mid valleys shopping malls and the gardens shopping malls. Tons of eateries places and there are three supermarkets inside the malls. Just outside but still attached to the malls, there are plenty of cafe shops and bars. Very convenience only if you have meetings inside the hotels. Other than that, if you like to go shopping to golden triangle (KLCC, Pavillion or bukit bintang), you need to take taxi.

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SELANGOR
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 28, 2010

Stayed in a studio suite just before christmas day. The hotel is fairly new and the facilities are good. The studio suite is quite roomy. Lighting is a little too dim for my liking and the sofa and other furniture look dated. They belong more to a 3-star hotel than a 4-star one. The bathroom is good and has a great rainshower. But there was no soap! I had to call housekeeping to get some. I suppose it was overlooked by housekeeping staff when they cleaned the room. The small bottle of bath gel is surely inadequate. No major complaints about the room.
The executive lounge is big and comfortable. Staff there are friendly and helpful. The evening canapes are nothing to shout about but they are good enough to warm the belly. But one major gripe: Children under 12 are allowed into the lounge! This is a no no, more so when the hotel itself sets the rule that only those above the age of 12 are allowed into the lounge. This rule is on the hotel website as well as on the leaflet that they give out to all guests who stay at the executive floor rooms. But yet the hotel staff themselves do not adhere to it. The hotel management must make up their mind: Keep the rule and enforce it or do away with it if they are unwillilng to be firm with errant guests. It is unfair to those who paid executive prices for executive facilities just to enjoy peace and quiet in the executive lounge but have to suffer because of stubborn and uncooperative guests. The management must be firm on this!
My biggest grouse is over the hotel staff. When I arrived, I asked the service desk whether I check in at the ground floor reception or at the executive floor check in. Ground floor, I was told. Later I found out that I could have done it on the 26th floor executive lounge. Would have saved me queuing up. How come I was given the wrong info?
Reception staff when checking me in: No greeting, no smile, nothing. Just processed it and that's it. A smile and an 'enjoy your stay' would have been nice.
The concierge: When one of the staff handed me my left luggage, I said 'thank you.' No reply, no acknowledgement. That's not good.
The ground floor staff, that is, those who greet guests first, lack courtesy and smiles. They look busy all the time and while not directly rude, are abrupt and aloof. My advice to the hotel management: Please get them to smile and interact more with guests.
Those in the Wild Rice restaurant are different though. They are friendly, they greet their guests and they thank them. Service is good. The breakfast is satisfying too. A nice touch is the vegetarian corner.
Overall, the hotel is not quiet four-star but somewhere between three and four. The main difference is the staff.

  • Stayed December 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2010

For late check in holiday group with several luggages and child to carry will be a big problem finding a parking place as you will compete with megamall shopper, and leisure seeker. They should restrict some parking zone for Hotel Guest. There are no complimentary car park but a flat rate of RM 5. The hotel receptionist looks very sad and uncooperative but they get things done without any confrontation.

  • Stayed December 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 6, 2010

I like this hotel because of it's location on the outskirts of town, so I don't have to get into the heavy-duty KL tarffic. Also, there are lots of shops and restaurants within the mall.

In Malaysia, you gotta know how to communicate with the people. At first, hotel staff may seem unfriendly, but a light touch and a bit of harmless humor I find always helps break the ice, then I find the service quite acceptable and flexible.

This hotel's parking is a BIG chore. I found out early that the valet parking is reliable. At RM20 a day for guests, it's really quite reasonable, and I got them to park my brand new Mercedes without any hiccups. BTW they call it "jockey" service.

The Penang restaurant just to the left of the hotel/mall access-way as you enter the mall, is quite good for inexpensive food.

As with most 4-star hotels in Malaysia, don't be late for breakfast, otherwise the popular stuff like orange juice is gone! But ask the staff, I found they do try and help where possible.

The gym is good, and the pool is clean, though only open during daylight hours.

OK, so the only real gripe - the horrendous road access within the mid-valley mall property. Just be patient and be prepared to go around a second time.

Internet is included on the executive floors.

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Seberang Jaya
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 21, 2010

Car park shared with mall - after a drive from penang, circling to find a parking is definitely interesting ! Hotel phone does not get picked over 2 call,s once connected, twice on hold, twice disconnected - all this suffering, because we wanted to find our way from the car park to the hotel which is a long journey through mall to finally reach the lobby. Concierge - 3 guys standing and chitchatting amongst them, but no one bothers to open the door to a new guess arriving with baggage and children. When we complained while checking in..receptionist is silent but no empathy or action or a word of sorry..still interesting ! Once in room, when we tried to call the reception to know about interest...operation & receptionist, both are ringing and no one's picking - again over 3 calls and a span of 10 - 15 mins. During the same stretch tried to call the duty manager - seems a busy person as line was engaged all over those 15 mins. This supposed to be a 4 star hotel !!! Guess there are far better 3 star or 4 star hotels in the city which are not as pricey and better in value. Only good thing to be fair : room is spacious, neat and well equipped with a good view. Well, thats not the only thing a 4 star hotel should take care of ! I would never come back or recommend this to anyone. Bad experience !

  • Stayed October 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about The Boulevard-St Giles Premier Hotel

Address: Mid Valley City, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Business Hotel in Kuala Lumpur
#40 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Boulevard-St Giles Premier Hotel 4*
Number of rooms: 390
Official Description (provided by the hotel):
Located strategically in Mid Valley City; one of the most modern and integrated leisure, dining, entertainment and shopping destination in Kuala Lumpur, the 390-room Boulevard Hotel is easily accessible to major commercial hubs and popular tourist attractions. Adjoining to the hotel is the popular Mid Valley Megamall and the upscale Gardens Mall, with over 630 retails, dining and entertainment outlets. The hotel offers a choice of rooms including Executive Rooms and Studio Suites with FREE WIFI - perfect for business or family getaways. A variety of gastronomic delights is available at the 24-hour Wild Rice Restaurant, whereas Flutes Living Room is the place to unwind and enjoy your favourite cocktail. For the health conscious, there is an outdoor swimming pool and a gymnasium. ... more   less 
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Also Known As:
Boulevard Kuala Lumpur
Kuala Lumpur Boulevard Hotel
Boulevard Hotel Kuala Lumpur

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