I have booked this hotel by mail for my stay on 6/11/2010 to 8/11/2011.I had mail confirmation from Hotel that no deposit is required for the room but you have to arrive before 6.00 pm. On 29.10.2010 I received a call from the hotel executive Jasmine that if I have to confirm booking I have to give my credit card details which I did since my stay was confirmed on my selected dates. She also told me that in case of no show 1st night charge will be debited in my account which I accepted & told me that the booking was confirmed. I arrived on 6./11/2011 at 6.45 pm at Palace Hotel with my family & showed him my booking confirmation. Surprisingly the front desk staff told me you are late by 45 Minutes & my room has been given to someone else. I told him that I had confirmed my booking by giving my credit card details to Jasmine & requeste her to call Ms. Jasmine.
She tried to call her but there was no reply from her. Now I told to meet Manager of the hotel but the front end staff told nobody is available right now & we cant accomodate you due to non availability of rooms. We some how managed to get nearby hotel Garden City & stayed there for 2 days.
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