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“Excellent, as expected” 5 of 5 stars
Review of Hilton Kuala Lumpur

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Hilton Kuala Lumpur
5.0 of 5 Hotel   |   3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia   |  
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Ranked #13 of 268 hotels in Kuala Lumpur
istanbul
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Excellent, as expected”
5 of 5 stars Reviewed May 24, 2014

Met all expectations for a hotel of this stature! Attentive staff, luxurious rooms, superb housekeeping service. I booked via Agoda, and it did not include breakfast, which was disappointing. I had to check out at 4am, really famished. The shuttle to KL Sentral was on standby as requested. Driver even carried my heavy bags to the Sky Bus area. He went the extra mile!

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, May 26, 2014
Dear Guest,

Thank you for your very complimentary review. My team and I sincerely appreciate your feedback and that you have taken the time to share your experience with others.

Wishing you safe travels and a warm welcome back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Brisbane, Australia
Top Contributor
102 reviews 102 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 23, 2014 via mobile

This hotel was awesome. Has the best buffet we have had at a hotel. The pool area and gym facilities are awesome. The proximity to KL Sentral station is very handy to get to anywhere around KL. The staff were very friendly and the hotel is run well and organised. The rooms are a nice size and comfortable.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, May 26, 2014
Dear Guest,

Thank you sincerely for your very positive review. The team and I are so pleased you had a fantastic stay and we look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2014

The transportation from the airport to the hotel is very easy with the high speed train. The Hotel quality is very good. After business meeting at the hotel , I can walk to the shopping center and have a good meal.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, May 26, 2014
Dear Guest,

Thank you sincerely for your comments and the team and I look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
189 reviews 189 reviews
176 hotel reviews
Reviews in 124 cities Reviews in 124 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed May 19, 2014 via mobile

I really liked this place. Location is good, especially for the very efficient train to the airport. A big hotel, it has all the expected amenities. I had an HH upgrade to a suite, which I have to say was really impressive. A lovely room, fantastic bathroom, all possible luxuries.

The breakfast/buffet restaurant is excellent, with a fantastic array of food whatever the mealtime. The Chinese restaurant in the hotel is also very good (apparently quite well known in KL) and I had one of the nicest Chinese dishes I've ever had: chicken in blackberry sauce.

One negative: I don't like the fact that the lobby/bar area is mostly a smoking zone. Even in the "non-smoking" area you still get the cigarette smoke.

I was lucky enough to have use of the Exec Lounge, which puts US Hiltons in the shade on every level, from the decor, the view, the food to the staff.

All in all, highly recommended.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, May 20, 2014
Dear Guest,

Thank you for your wonderful review. My team and I sincerely appreciate that you have shared your experience on this forum.

As a valued HHonors elite tier member we appreciate your loyalty and look forward to welcoming you back.

Hilton Kuala Lumpur is non smoking in all areas except for designated guestrooms, the Chambers Bar and the outside terrace on Level 8. We understand your preference for non smoking and have ensured the great majority of the hotel (including all restaurants) is designated as non smoking. Unfortunately in Asia smoking is very popular and is a key element of the bar experience for our guests. Smoking is permitted in all hotels and restaurants in KL in designated areas.

Wishing you safe onward travels and we look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 18, 2014

I come here with some frequency because our office in KL is located close by. The hotel is fine but not outstanding. The breakfast is very good with free fresh fruit juices. The gym is average and the pool a bit smallish. The rooms are spacious and I like the showers. Internet is fast. Good quality for the 4 starts or so it offers. Great location to get there with the KLIA express.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, May 19, 2014
Dear Guest,

Thank you for your comments and for your loyalty to Hilton Kuala Lumpur.

I would however like to add some further information to your comments to provide accurate details to readers of this forum relating to your notes on the hotel gym and pool.

The Hilton Kuala Lumpur swimming pool is the largest free form swimming pool at a hotel in Kuala Lumpur and is a very unique part of this hotel. The pool is over 65 metres in length and includes various zones including swimming, waterslide, children's area and Jacuzzi.

The hotel fitness centre and spa is also one of the largest in KL at 1165m2 with full cardio zone, free weight, resistance equipment, fitness studio with scheduled classes, boxing and stretching room, full spa/massage/treatment and male and female locker with extensive wet and dry facilities.

We look forward to welcoming you back and thank you again for sharing your experience.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Top Contributor
72 reviews 72 reviews
36 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 17, 2014

I have stayed at the KL Hilton numerous times and never had an issue with anything. The rooms are quiet, clean and accommodating. The hotel is nicely updated and kept to the highest standards. The staff is professional, friendly and more than accommodating. The restaurant offers quality foods and made exceptionally well. The shops are convenient and the hotel is located within a walking distance from numerous restaurants, shops, bars and other establishments. Internet service could use a boost in speed but works well. The staff is very proactive and for minor repairs such as a light bulb replacement, are addressed with the utmost importance. They truly want your stay to be comfortable.

I highly recommend this hotel to anyone staying in the KL area!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, May 19, 2014
Dear Guest,

Thank you for your very complimentary review. The team and I sincerely appreciate your comments and the time taken to share your experience on this forum.

Regarding internet unfortunately infrastructure outside of the hotel impacts internet speed across all areas of Malaysia.

At Hilton Kuala Lumpur we are committed to providing a consistent hospitality experience for our guests and we will continue to make every effort to be the preeminent upper upscale hotel in Kuala Lumpur.

Wishing you safe onward travels and a warm welcome back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 17, 2014

My husband and I recently stayed in one of the suites at the KL Hilton. The suite was beautiful, clean, had a great view, comfy bed, quiet -- What more could you ask for? Oh yeah, great service too. Everyone was warm and helpful. My only complaint was the food. I ate main courses off the room service menu a couple of times -- Not good. And we went to the Chambers Grill for a really expensive, gristly, nasty-tasting steak. I hate to criticize because everyone tried hard. And I did get some tasty udon from the Japanese restaurant. Yeah, I know. Don't eat in hotel restaurants unless you hear they are great. But my husband had a demanding work schedule and I wanted to eat with him when he had a break. There were some additional restaurants in the hotel that I didn't try. Maybe they are better. In any event, it was a terrific hotel and we had a very comfortable stay.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, May 19, 2014
Dear Guest,

Thank you for your 5/5 review - we sincerely appreciate your comments!

I am however very disappointed with your food and beverage experience as our restaurants and bars are widely regarded as some of the best in KL. Hotel Restaurants in some parts of the world may not be popular, however in Asia they are often of the highest level. At Hilton KL our restaurants and Bars (11) are a key part of the hotel operation and we are committed to excellence. Please contact my personal assistant Evelyn Ho Andrews and Evelyn will arrange a credit as your meals did not meet your expectations. We are committed to satisfaction and excellence in hospitality including our Restaurants and Bars. In the future please also let our restaurant or room service manager know if there are any issues and we will ensure you have a great meal every single time.

We look forward to hearing from you and thank you for contacting us.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Kuala Lumpur

Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Kuala Lumpur
#7 Spa Hotel in Kuala Lumpur
#12 Luxury Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
#17 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Official Description (provided by the hotel):
Winner of the Seven Star Global Luxury Award 2014, Hilton Kuala Lumpur is 28 minutes from KLIA and 33 minutes from KLIA2 via the KLIA Ekspres train. Offering 503 spacious and chic guestrooms, the award winning hotel boasts 10 concept dining outlets, large freeform pool, spa, 24-hour gym and 14 meeting spaces. Our hotel has received the 2014 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests. ... more   less 
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Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

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