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“5 star all the way” 5 of 5 stars
Review of Hilton Kuala Lumpur

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Hilton Kuala Lumpur
5.0 of 5 Hotel   |   3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia   |  
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Ranked #10 of 261 hotels in Kuala Lumpur
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“5 star all the way”
5 of 5 stars Reviewed February 15, 2014

We stayed at Hilton KL for 4 nights in an Executive Room. Check in was smooth. Room was spacious with adequate amenities. The rooms overlooked the city centre which was fantastic. Security at this hotel is high being an American hotel. Booking an Executive Room came with the added benefit of using the Executive lounge for breakfast, a/noon tea & canapes & drinks after 6pm. The service here is what won us over. You have 9 or 10 staff in the lounge who are of service to you. They are very friendly and even will grab your food for you. Room service was prompt. The hotel is a distant from all the attractions so we had to take the hotel cab most days which charge a little bit more than if you hailed a cab on the street. KL Central station is a 2 minute walk so you can get a cheap ride into the city etc. When staying in an Executive Room 2 pieces of laundry item is free every day. An excellent stay.

Room Tip: For a little bit extra from your pocket book the Executive Room and enjoy the added benefits.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, March 6, 2014
Dear Guest,

Thank you for the 5/5 review. We sincerely appreciate that you chose to stay with us and that you would recommend our hotel.

Wishing you safe onward travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2014

We stayed here in December over Christmas. It was a tough choice to choose between Le Meridian and the Hilton.

We had the club room so we could access the lounge. It is a good choice if you have time to access these facilities. The food quality is good and is enough for dinner. Enjoy a drink or two? Spirits and wine access lasts for 3 hours which is quite generous. This was great.

The main reason we looked at this hotel was for the pool. Le Meridian also has access to the same pool. It is good for a city hotel but at that time of year, the temperature was cool and the water was quite cold unfortunately. Perhaps it should be heated.

The club room was very nice. Nice style. Wood paneling. The view was ok. But it is the bathroom that seems to be the focus. It probably takes up 50% of the room space which I think is too much. Impressive for some people perhaps. Good products. Bath. Bidet toilet. But all I ask is more space devoted to the shower. It was a tough choice to choose this over Le Meridian's suite room which has more space.

The gym is excellent. We used it nearly everyday. Various machines and free weights. Was never busy. Great work out.

Buffet breakfast was very good. A wide range of choice. Eat up.

The hotel is next to KL Sentral station. Thus access to the airport is very easy from here. But this area is far from being central. The city center is still some distance away. The monorail is about 7 minutes walk and difficult to find for first timers. The city center is about 5 stops away. People might be better off just catching a taxi at the front of the station. There is not much else around the hotel. So if your in KL to shop I would choose a hotel closer to the city center otherwise this place might seem isolated.

Being connected to the Le Meridian gives people more options for hotel food choices. I think the Le Meridian has better styling in the lobby area. But there is nothing stopping you from going there. :)

The best thing about this hotel was the service in the club lounge. It was excellent. The staff were very attentive. Two people in particular. I don't know their names but one was the smiling manager and the other person was a young tall trainee. Our drinks were never empty. Great job.

Room Tip: Club room for lounge access.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, March 6, 2014
Dear Guest,

Thank you for your complimentary review. My team and I appreciate your comments.

Hilton Kuala Lumpur is committed to excellence in product and service and we will continue to strive to exceed our guests expectations.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2014

Stayed here for two nights recently. As one would expect from a Hilton the facilities and service were excellent, staff were friendly and eager to help. We used the pool, gym and spa. All well maintained and great quality, spacious well equipped. The breakfast and dinner services were very good with great choice of foods, western through eastern so definitely no need to go hungry. The chefs were friendly and accommodating. The main bar off the lobby had a good selection of drinks all served with a great view. Very well placed for those travelling by train as a few steps from a station.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, March 6, 2014
Dear Guest,

Thank you for your 5/5 review. My team and I sincerely appreciate your comments and recognition.

At Hilton Kuala Lumpur we are committed to the highest levels of product and service and I am pleased that we created a fantastic stay for you.

We wish you safe onward travels and look forward to the opportunity to see you return as our guest.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 13, 2014

This very comfortable hotel is in a great location - next to the railway station, where the train arrives from the airport. The hotel is also very central to the sights of KL. The rooms are clean and modern with all the facilities. Recommend.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, February 25, 2014
Dear Guest,

Thank you for recommending Hilton Kuala Lumpur.

My team and I appreciate that you chose to say with us and that you enjoyed your stay and our location at KL Central.

Sincerely

Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, United States
1 review
5 of 5 stars Reviewed February 13, 2014

My first time in Malaysia. The staff was very inviting and always ready to assist. Room and facilities were excellent. The breakfast provided a wide variety of foods from many different cultures. The exercise room was well maintained with helpful staff. The pools were in great condition. The were a number of restaurants located within the hotel that provided excellent service.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, February 25, 2014
Dear Guest,

Thank you for your 5/5 review.

It is great to hear from you and to know that you enjoyed your stay with us.

My team and I look forward to welcoming you back.

Sincerely

Jamie Mead
General Manager
Hilton Kuala Lumpur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed February 12, 2014

My shoes were stolen from a dressing room of a gym in this hotel. The management refused to do anything about that saying that they are not responsible for your belongings which are not in a locker, which de jure is true but this is a 5-star hotel - you are not expecting being robbed there, otherwise what's the point to pay high rates but receive service and security of a beach bungalow?!

Stayed January 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, February 13, 2014
Dear Guest,

Further to our extended correspondence with you - the hotel provides large lockers in the fitness facility for guest belongings and a secure locker is issued to all guests upon entry. The hotel does not assume responsibility for your slippers or any other item left unattended in any public area of the hotel.

Whilst it is extremely rare to have such a report, the Fitness facility is a public area open to outside Fitness Members, Pool & Restaurant users, plus hotel guests of Hilton Kuala Lumpur and Le Meridien Kuala Lumpur.

Hotel management encourages all guests to take standard care of belongings and a common sense approach. We also suggest readers of this forum to review the 1000+ reviews of Hilton Kuala Lumpur on this site that consistently rate our hotel for high levels of hospitality, quality, safety and security.

Hilton Kuala Lumpur is committed to the highest levels of safety and security for all guests including 24 hour security, CCTV and access control and inspection of all vehicles and individuals entering the property.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2014

Excellent room furnishing, excellent location connected by train to KLIA, great service, good in room dining options. Didn't have an opportunity to check out the other amenities such as gym pool, but it's an excellent stay.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, February 12, 2014
Dear Guest,

Thank you for choosing to stay with us and I am very pleased you had a great stay.

When you next return to the hotel please take some time to enjoy our beautiful pool and gym area along with our ten restaurants and bars.

My team and I look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Kuala Lumpur

Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#9 Luxury Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Official Description (provided by the hotel):
Winner of the Seven Star Global Luxury Award 2014, Hilton Kuala Lumpur is 28 minutes from KLIA and 33 minutes from KLIA2 via the KLIA Ekspres train. Offering 503 spacious and chic guestrooms, the award winning hotel boasts 10 concept dining outlets, large freeform pool, spa, 24-hour gym and 14 meeting spaces. Our hotel has received the 2014 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests. ... more   less 
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Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

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