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“Good for one night transit” 3 of 5 stars
Review of Cititel Express

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Cititel Express
3.0 of 5 Hotel   |   No. 449, Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100, Malaysia   |  
Hotel amenities
Ranked #147 of 261 hotels in Kuala Lumpur
Bandung
Top Contributor
52 reviews 52 reviews
50 hotel reviews
Reviews in 41 cities Reviews in 41 cities
52 helpful votes 52 helpful votes
“Good for one night transit”
3 of 5 stars Reviewed October 13, 2013

Location at Chowkit LRT station. Walking from LRT station around 8 minutes to the hotel.
This was our second times stayed here. We booked the standard room with no window for one night. We just transit for one night than the next morning will catch the flight to Jakarta.
The room was basic with standing shower.
Water dispenser machine was available at floor 1-3. Just bring empty bottle, no need to buy water.
This hotel was suitable for transit, if you go for shopping and holiday you can choose another hotel in Bukit Bintang area.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, October 16, 2013
Dear Value customer

Thank you for your comment in tripadvisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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  • Danish first
  • English first
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English first
Bangalore, India
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 3, 2013

Pros:
Spacious rooms.
Spacious bathrooms.
Clean rooms.
Provides RO water in certain floors.

Cons:
Bathroom needs renovation looks very old.
Bad location for tourist.
Very Old hotel and needs renovation.

Room Tip: Opt for room which has KL towers view.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, October 9, 2013
Dear Value guest

Thank you for your comment in trip advisor .Good new there are some upgraded room to be fixture soon. You can view the rooms at www.cititelexpress.com once the rooms is ready.
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Katni, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 27, 2013

Not Very Good... But Room was Big and the location of hotel is just walking distance from local Train Station... but the most important there are many theft stand out side the hotel and Chain Snatchers bikers are there so beware don't ware expensive jewelry..

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 22, 2013

Stayed here on Nov 2011.
Positives: Nice, clean & large rooms. Bathroom was big & clean. Amenities were good. Food was okay. Service was okay. They have elevator.
Negatives: location is not suitable for tourists. Business area. You can't have sound sleep.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, September 26, 2013
Dear value customer

thank you for your comment in trip advisor . Firstly we would like to highlight that we are located out of the golden triangle area but with the monorail facilities you still can reach the tourist destination with less than RM2.00.
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Hyderabad, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 5, 2013

Stayed for 2 nights. No assistance to pick up the luggage when we entered the hotel.
No one greeted us, had to go and talk to the reception myself.

Not a good location for a hotel. was part of our package for honeymoon so did not really had a choice. SLum area nearby and the main market area also not safe as advised by some locals; especially at night.

Room was average. 10th floor. Outside view from window was decent. could see twin towers.
Air-conditioning was good. Staff not much friendly, you have to find your own way to KL. Asking locals is better.

Some distance away from the local metro. so only way to travel is via cab/taxi.

Breakfast options not much. and not good service.
MOst of the food when empty was not replaced at times by waiter; even after repeated requests.

Not recommended to stay unless no other option.

Room Tip: avoid the hotel. lock properly before going anywhere.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 14, 2013

Stayed here for 1 night.
The first impression given by the receptionist is bad, way way bad.
The receptionist did not smile or even greet us.
They simply pass us the room card without even telling us the room number!
1st time have sure treatment in a so called 3 stars hotel.

For the entire period we stay in the hotel, not even 1 staff will smile or greet their guest.
They will treat you like you are transparent, or show a sour face.

Room wise, it's quite ok and clean.
But location is a nightmare!! Its location next to a slum area with lots of horrible people or illegal immigrants moving around especially during night time.

Except the safe deposit is not working and the shampoo dispenser in bathroom is not working, called housekeeper to fix it and noone is coming after hours...
Complain to reception again and an angry maintenance guy come to fix a new shampoo dispenser..

The shampoo inside the old shampoo dispenser obviously is mixed with water and has been deteriorated, maybe due to noone is using the shampoo due to the faulty shampoo dispenser...

But the angry maintenance guy refuse to change new shampoo for us despite i asking for it, instead he simply transfer the old deteriorated shampoo into the new shampoo dispenser, which is causing me having an SKIN ALLERGY now as i did not bring any shampoo with me, we are expecting a hotel would provide these basic amenities but this hotel failed to do so!

Might consider staying again if they improve on their service.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, August 19, 2013
Dear value customer

Thank you for taking time in tripadvisor
1)As for the friendliness of the front office staff,I appreciate the feedback and this will be also addressed with training by the Front office manager
2) Our location is not at a slum area and you should be aware of our surrounding better as you have been staying in this location previous year.You should consider golden triangle area for your next visit.
3)Lastly we will take note of the faulty shampoo dispenser
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Kuantan
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 1, 2013

Quite desperate to get a place to nap for a night since most of my regular visit hotel was fully booked. Then i read tripadvisor and found out this hotel got many positive notes from the guest. The price is reasonable but the location is quite far from popular street market at Jalan TAR and premier shopping complexes, Sogo. If you drive, to get to the hotel is quite challenging. Although it located next to the main road, the buses always park in front of the hotel make it hard for you to notice the hotel. You need to drive to hotel backyard in order to park in hotel basement carpark. Please be careful since the space to maneuver is tight. No lift to the lobby, quite annoying. The room was adequate in space and equipped with simple furnitures. The bed was comfortable and clean. Toilet was clean too. With spacious room, clean and good price, i think this hotel really deserved good reviews

Room Tip: Higher floor to get better view and far from noisy road.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, August 4, 2013
Dear Value Guest

Thank you for taking time in writing in the tripadvisor

1)During that time the chow kit market in the means of upgrading however the road have been tar after their completion of the market.
2)for the lift from the car park we have discontinue it is due to safety to avoid thieve.
3)Lastly thank you for the comment on our housekeeping for their hard work.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cititel Express

Address: No. 449, Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #147 of 261 hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cititel Express 3*
Official Description (provided by the hotel):
Simplicity at its best, Cititel Express Kuala Lumpur is strategically located in the "old-world" charm of Kuala Lumpur along the scenic and quaintessence of Jalan Tuanku Abdul Rahman. Offering 244 guestrooms with 6 room types to choose; Cititel Express Kuala Lumpur provides all our guestrooms with essential room amenities at a great value. Within the 10-minute radius of the commercial districts, financial institutions, government offices, local eateries, entertainment areas, international exhibition centres, as well as major tourist sites; it is also conveniently located along the ring of public transportation. Our own restaurant (The Terrace) which opens daily serving local varieties as well as western cuisine offers our guests the best view on the daily lives of the people along Jalan Tuanku Abdul Rahman. Our Nasi Lemak (rice cooked with coconut milk) which served along with hot & spicy sambal plus other condiments is our best local signature dish. Try out our other local dishes such as Nasi Goreng (Fried Rice), Mee Goreng Mamak (Fried Noodles) or any other dishes that are simply mouthwatering. Cititel Express Kuala Lumpur - Smart, Clean, Simple a hotel that promise to deliver our guests a refreshingly simple yet clean and comfortable accommodation which one would agree to say : GREAT VALUE BOOK NOW. ... more   less 
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Also Known As:
Cititel Express Kuala Lumpur

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