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“Good hotel, great location” 5 of 5 stars
Review of PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
4.5 of 5 Hotel   |   Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
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Ranked #26 of 264 hotels in Kuala Lumpur
Singapore
Top Contributor
95 reviews 95 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
117 helpful votes 117 helpful votes
“Good hotel, great location”
5 of 5 stars Reviewed May 24, 2014

I stayed 3 nights at the Parkroyal in May 2014.
The hotel appears to have been renovated recently and is in very good condition. The rooms are fairly large. My deluxe twin room had 2 large beds. The staff are also courteous and helpful.
Best of all, it is located in the heart of Bukit Bintang. Lot 10 mall, with a food court featuring a collection of favorite Malaysian hawker fare, is next door; Sungei Wang Plaza is across the road; Berjaya Times Square is diagonally across; Starhill, Fahrenheit and Pavilion are 10 minutes away around the corner from Lot 10 mall. And KL Monorail's Bukit Bintang Station is 2-3 minutes away.
The rates are very reasonable for a good hotel in such a great location.
Tip: You can ask the concierge to help you book a "normal" taxi to the airport for a MYR90 fixed fare, instead of taking the nicer "executive" taxis that queue in the hotel driveway. The metered fare for an "executive" taxi to the airport can cost up to MYR150.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, June 9, 2014
Dear Richard C,

Thank you for sharing your experiences with us here on TripAdvisor and we appreciate your positive feedback. Just a note on the Taxi's. The Hotel has the Blue Premier Taxi's that utilize meters to get around, while the budget cabs can be called by our Transportation Service Provider on behalf of our guests, so we can ensure that they use the meter to ferry our guests around.

Thanks again for sharing your feedback and I hope to welcome you back in the future for another great experience.

Mark Losi.
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1,765 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
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English first
New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 21, 2014

Hotel Location was the best thing. Barjaya and Sangei Wang is right infront. Bukit Bintang walk is 2 mins away. So is the free Go KL shuttle which takes you around KL. Monorail station is bang infront of the hotel. Hotel Stay was comfortable. Fast check in and check out. The rooms facing the swimming pool has the best view. They easily took our request and changed the room for a better view. The girl at the Concierge Desk was very polite and helpful. Hotel room was comfortable.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, June 6, 2014
Dear Neelesh_Goyal2014,

Thank you for your review. It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. I will share this with the team.

Mark Losi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2014

Which is much better than those hotel in Singapore.

However, there is lack of Chinese TV channel and local news channel (Awani). Please add more TV channels for guest rooms. And toilet has bad smell sometimes, and lack of USB port nearby the bedside, so can't put my phone nearby my bed during charging.

Stayed May 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, June 6, 2014
Dear jackli2011,

Thank you for your review. I am delighted to learn that you have generally enjoyed your stay with us. I have also noted your feedback relating to TV channels, smell from the toilet and additional power point. I will certainly review this with our operation team and it is only through feedback like yours that we are able to constantly adapt and improve our services.

Thank you once again and we look forward to see you in the near future.

Mark Losi.
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Singapore, Singapore
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 20, 2014

Great location, in the center of the prime shopping area, 2-minute walk to the Monorail and one of the best food court, Hutong 10 is right beside. Spacious room and comfortable bed. Good value for the price.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, June 6, 2014
Dear Ruoan,

Thank you for your feedback. I am happy to note that you recognized our great location and that you enjoyed your stay here. We look forward to see you again soon!.

Mark Losi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
120 reviews 120 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 19, 2014

Well located for all occasion be it shopping and dining
Best of all smoke free
Free wifi
Check in staffs see very efficient
Deluxe room is much bigger than superior
Good service from housekeeping with clean room
Quite reasonably price
Highly recommended

Stayed May 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, June 5, 2014
Dear Happy 258,

Thank you for acknowledging our efforts for a smoke free hotel. My team and I at PARKROYAL Kuala Lumpur looks forward to your next visit!

Mark Losi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 19, 2014

Great location, everything within walking distance. The rooms are tiny ... while I don't believe that you need a massive room, having somewhere to sit other than the bed would be good! We were there for my birthday, and the hotel sent birthday cupcakes and chocolates to our room - nice touch. Have never shopped so much in my life, and The Parkroyal is well-located for that, being about 10 minutes from Bukit Bintang. Used the sky bridges to walk to the Petronas Towers - and shopped there too! Our room didn't include breakfast, so ventured out for that. We did, however use the St Gregory Spa. Heavily discounted for hotel guests and just delightful!

Room Tip: Think I would upgrade from the really small rooms.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, June 5, 2014
Dear Lorraine S,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Kuala Lumpur.I have reviewed your feedback on the size of our superior rooms and would like to recommend our Orchid Club category which are spacious, modern and comfortable. These rooms are suited for both our Leisure and Corporate clientele, and have received raving reviews.

If there is anything we can do to make your future stay better, please do not hesitate to contact us directly. It would be our pleasure to welcome you again to Parkroyal Kuala Lumpur.

Mark Losi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 18, 2014

The wife and I stayed here back in November 2013 and I wrote a review when we returned. We had our second stay in this establishment in May 2014 and I have to say that the service was consistent. We stayed in a Club room and made good use of the Orchid Club lounge. Mike in the club remembered us and welcomed us back. The breakfast is second to none. The room was well sized, well equipped and spotless. And once again, the location of this hotel is spot on! We will definitely be back!

Room Tip: Go for the orchid club!
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, June 5, 2014
Dear Ish G,

Thank you for your continueous support! We appreciate all your lovely comments towards our hotel and associates, in particular Mike Choo at Orchid Club. I will be sure to share it with him. We will continue to provide excellent customer service in creating a memorable stay and guest experience, and with feedback like yours, it is certainly encouraging.

We look forward to welcome you back in the future.

Mark Losi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Official Description (provided by the hotel):
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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