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“Great location” 4 of 5 stars
Review of PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
4.5 of 5 Hotel   |   Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
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Ranked #31 of 278 Hotels in Kuala Lumpur
Certificate of Excellence 2014
Brisbane, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Great location”
4 of 5 stars Reviewed December 5, 2013

Hotel is situated in the heart of the entertainment district with various major shopping centres and food outlets on your doorstep.

Rooms are decently sized, traffic noise is an issue worth addressing. Bathrooms are as Parkroyal bathrooms are - shower in the bathtub types. Unfortunately my bathroom had a loose tile which completely came off the side of the tub. Luckily it wasn't one on the floor itself.

Entertainment at night was good in the way of a live act. Prices for drinks were ridiculously overpriced for Malaysian standards. Includes a hidden service charge also.

I commend the staff in the pool area which catered to our request for drinks after the pool bar was closed. Not sure why the bar is not opened to coincide with the operational hours of the pool? Also having the pool hour extended would be fantastic as the nighttime views from there are beautiful.

One sour note to round up our holiday was when one of our phones was stolen opposite the hotel in the popular Sungei Wang plaza's Cotton On shop. No dramas as this had nothing to do with the hotel, but when we approached the concierge desk and spoke to the young man with thick black glasses explaining what had happened and requested the police be called for us to make a report, the staff member got on the phone and then told us to take a seat. We had no idea what was happening (whether the police were coming or if we'd have to go to them). Nothing was communicated to us, other than - take a seat. Over an hour of waiting and still nothing, I decided to approach the desk once more to see what was going on. This time there was another man there who got on the phone to head of security to get the ball rolling for us. Now I was annoyed at the fact we had to wait over an hour for nothing and then had to chase up our request. I even ran into the original staff member I spoke to the first time in the elevator during the wait and he didn't ask if everything had been resolved.

Other than this incident, our stay was not bad. However, returning for future stay can only be met with a maybe.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, December 10, 2013
Dear Tj_flyers,

Thank you for taking the time to share your feedback with us. I regret to learn about your recent experience at our hotel and sincerely apologise for the inconvenience caused. Our bell team should have contacted the Duty Manager on duty immediately for next course of action. I appreciate your patience and please do get in touch with Nazrul Nasihin at nazruln@parkroyalhotels.com who is looking into this matter. I hope we get the chance to welcome you back.

Mark Losi
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2,157 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (466)
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 5, 2013

I had pleasant experience at the Park Royal, I was in Kuala Lumpur for 4 nights, I really enjoyed my stay there, my room was always made up each morning the swimming pool and bar are great. I had great views of the city from my room. The staff at the front desk could have been nicer, instead they just give one word answers everything I asked a question.

The location is walking distance to a lot of the shopping centres which I loved which is the main reason why I chose the Hotel.

over all the its a good place to stay and value for money and great location, large and modern rooms and a nice large lobby.

Room Tip: Location Value for Money
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  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, December 10, 2013
Dear JamieY87,

Thank you for sharing your experiences with us here on TripAdvisor and we appreciate your positive and constructive feedback. Taking your review on board, I will be sure to share your comment with our front desk team, in our effort to seek for improvement of current services and facilities.

The team at PARKROYAL Kuala Lumpur looks forward to welcoming you in the near future.Thank you once again.

Mark Losi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 5, 2013 via mobile

Glad to be back at Parkroyal after 4 years of not stepping foot in Kuala Lumpur. Service was as good as I remember - quick check-in process with early check-in granted. I was impressed with the key card system - instead of inserting the card into a slot and pulling it out for the green light to appear, which is common in most hotels, all you need is a tap on the sensor and voila the green light appears! Why can't all hotels be like this ? 

We were a group of 4 adults having a short weekend getaway, the family suite suited us just fine as there were 2 queen-sized beds with a separate living area. I thought the bathroom was fab, very spacious with bathtub, shower and his and hers wash basins. 4 towels given, how cool - no need to ring housekeeping! 

The Parkroyal is conveniently located next to Bukit Bintang Monorail station and Lot 10 Shopping mall. A further 6-minute walk will take you to Pavilion mall, probably one of the best malls in town, you may find many brand name boutiques in this one as well as plentiful dining options. Try the fine dining Celadon for great Thai food, it won't cost you an arm and a leg. The basement food court, Food Republic, has many options as well for the budget-conscious but we didn't find the Thai food there particularly tasty, too spicy even for our standards.

The hotel provides free wifi however with weak signals. Don't expect to watch YouTube though, receiving mails, Googling and whatsapping are fine. We were on the 17th floor, perhaps lower floors have better connection.

Our room didn't come with breakfast but we decided to check out the buffet on our last day. Actually, we lunched at Chatz Brasserie on the day we arrived as we were too famished to walk further in search of food. They only offered high tea buffet and no ala carte which was fine with us. A big group had just vacated the restaurant so the atmosphere was a little quiet. The high tea was RM58++ I recall but in-house guests get 20% off which was great. I thought breakfast was a better affair at RM40++. After deducting the 20% discount, it came up to S$15 per person. Wow indeed as there's so much variety of food to choose from. I absolutely love the roti canai although the pairing with chicken rendang was probably better suited than the curry on offer. There's also complimentary fresh fruit juices (a rarity these days), an assortment of breads, cereals, salads and cold cuts as well as the ubiquitous egg station where you can have your eggs done to your preference. There were lots more Asian favourites like congee and nasi lemak, unfortunately I was too full to check out the rest. Definitely one of my most enjoyable breakfasts, no wonder it's getting such good reviews. Keep it up, Chatz ! 

I was kind of sad to leave Parkroyal after spending 2 nights there, the family suite was growing on me, haha. The couch was comfy and we girls watched lots of tv and shared many a conversation, trying out each other's make-up, laughing at silly jokes and comments, snacking in between and well just relaxing. 

The lovely receptionist allowed us to check out at 2pm, a kind gesture to round up our nice holiday. Blue taxi (metered) to airport costs RM160, slightly more than what we paid when we arrived but that's ok as these taxis are newer and more comfortable.

For the price that we paid, I think Parkroyal offers such great value -  service is good, in a prime location for shopping and dining, monorail next door - what more could you ask for ?

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, December 10, 2013
Dear iamtigerlily,

Thank you for all your lovely comments towards our hotel and associates. I shall be sure to share this with the team. PARKROYAL Kuala Lumpur prides itself on a practical focus and in supporting personalized care and memorable hotel experiences. And thus, this is certainly a reward for us.

Our team looks forward to welcoming you and your group again in the near future.

Mark Losi.
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Redmond, Washington
Top Contributor
65 reviews 65 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed December 2, 2013

Just had a one night layover so wanted a hotel in a good location and this fit the bill.It is in Bukit Bintang and close to the monorail,restaurants,three malls and various shops
I got a great deal online and paid far less than a hotel like this would normally command
The room was comfortable and large;there were 2 bottles of complimentary water,a fridge,and a coffee making station
The only negative,and a bizarre one in a hotel that appears to cater to business travelers,is the lack of power points. I found only 2 in the room-one in the desk area and one in the bathroom

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, December 10, 2013
Dear judik

I am delighted to learn that you have enjoyed your stay with us. However, I have also noted your feedback with regards to additional power points. We will look into this matter in our effort to provide excellent customer service in creating a memorable stay and guest experience.

Hope to see you again real soon.

Mark Losi.
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Alexandria, Egypt
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 2, 2013

The greatest advantage for this hotel is its location but its not a five star hotel by all means. Rooms were ok, average sized , moderate bathroom, nice food & poor lobby. Food was ok at breakfast. Its an overall average experience. Maybe a little overvalued but ok.

Room Tip: Highest the better
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, December 10, 2013
Dear Daebes,

Thank you for sharing your experiences with us here on TripAdvisor. I am pleased to know that you recognised the hotel's great location. I have shared your feedback with our team .

Thanks again and we hope to welcome you back soon.

Mark Losi
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lincs, uk
Top Contributor
65 reviews 65 reviews
45 hotel reviews
Reviews in 51 cities Reviews in 51 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 2, 2013

We stayed for 3 nights at The Parkroyal and booked the hotel on reading the reviews, Wow we was not disappointed at all. The location is fantastic for shops, bars and Restaurants. The monrail station is a 2 minute walk and taxis are always available at the front of the hotel. Now the important stuff, Front of house, Brilliant. Staff were helpful, knowledgeable, friendly. Taxis, in KL you have a choice of what type of taxi to take the hotel choose to use a more upmarket type, compared to the cheaper version. this helps as you will find that the drivers will give you loads of advice of where to eat , etc.
The pool, friendly staff again and a pool on the 6th floor was heaven. Service again was great, but when ordering food, there is a wait as the food has to come from the Kitchen , which must be at the other end of the hotel. A good selection of dishes to choose from. Maybe they could look into improving this.
The rooms are modern and have everything that is needed, comfortable beds and great views of the city.
If you need a great hotel with a great base to explore the city then the ParkRoyal is the place to be.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, December 9, 2013
Dear Cazash,

Thank you for your review. I'm very pleased you enjoyed your visit and that you recognised the hotel's great location.

Parkroyal Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. I will be sure to share your feedback with our frontliners. At the same time, I have also taken note of your comment relating food delivery at our pool area, for our review.

We look forward to see you again soon.

Mark Losi.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 1, 2013 via mobile

Booked a family suite for 2 nights, got free upgrade to orchid club room but does not include orchid club benefits. Therefore I didn't see any point offerring us the free upgrade... We were given a free executive room upgrade at RACV resort in Gold Coast Australia which included all the benefits. Location wise is great.

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review, December 9, 2013
Dear Protos 38

Thank you for taking the time to share your feedback. While it sounds like overall you enjoyed your visit, I have taken note on the point mentioned with regards to the upgrade with full benefits. We will be sure to review this as we move forward.

We look forward to welcoming you again in the not too distant future.

Mark Losi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
#29 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Official Description (provided by the hotel):
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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