We (my wife and 2yo daughter) arrived into KL at 3am and were due to stay at the airport hotel for the night and then check into the Parkroyal. Due to a mix up at the airport, our first booking was not available which left us without a place. I called the Park Royal and they immediately asked us to come asap to check into a room and at no charge for the additonal stay !!! This was a fantastic effort by the staff and the manager on duty as we had a kid with us after 15 hours of travel. The hotel room check in was super fast and the room was great. The facilities were clean and spacious and a very comfortable bed to sleep in. The room is very quiet and the block our blinds worked a trick for a little more time to sleep.
The hotel is prime location next to the Sungei Wang Plaza (right across the road) for some really good shopping and food. The China town markets are a 5-10min cab ride away, and other malls are close by like the Pavillion, Lot10 (50m walk).
The staff were very helpful and friendly to speak with. We had our daughter swallow some items and needed to get some help at 10pm to call back home to Sydney and the staff allowed us to use the internet facilities in the business centre (at no charge) and allowed us to make the necessary calls from their desks directly.
Didnt get a chance to try the local restaurant in the hotel as there are so many food options near by when out shopping and moving around.
On check out, we had a 9am flight and had to leave the hotel by 6am for a 45min ride in the cab. They arranged a cab for us for early pick up and also arranged our break fast (which was included in the stay) in take away bags which were ready at the counter when we checked out.
Over all this was a fantastic experience and the hotel staff were the best I have seen for a long time. Highly recommend this hotel and we will be staying again if the opportunity comes up in KL.
- Official Description (provided by the hotel):
- The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more less
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- Also Known As:
- Parkroyal Kuala Lumpur Hotel Kuala Lumpur
- Parkroyal Hotel Kuala Lumpur
- Kuala Lumpur Parkroyal Hotel