We stayed at this hotel after checking TA and previous guests reviews. I would say the reviews were very accurate and our experience was good.
The Hotel location is good and easy access to shopping malls, transportation links etc.
We used the Orchid Lounge, which in principal was good, but the food offering was below standards with very little variety and many times even this was empty. Breakfast is very limited.
The bedrooms were of good standards, but we had a room located at the front which is directly over the main road and was very noisy during the night. We left the air con on to hide the noise. This room would not be suitable for a light sleeper and you must request a different room.
The pool area is a let down compared to the rest of the hotel (tired and needs to tidy up).
We used the main restaurant and our initial service received was poor and rude. This was quickly recovered by the Restaurant Manager when he was informed that we were not happy.
Taxis - Be warned even the Orchid Lounge staff booked me a local taxi and did not tell me. They are local taxis that are poor quality and no aircon etc. The Hotel staff should only book Blue Taxis for airport trips etc. When I read this on a previous review and went and questioned the staff and stated that their GM even has mentioend this - They looked very suspicious and quickly changed the taxi ? My advice - just be careful. Make sure you get the taxi what you want, not what they want.
Overall - I was very happy with our choice. Both from previous TA reviews and the hotel actual experience.
- Official Description (provided by the hotel):
- The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more less
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- Also Known As:
- Parkroyal Kuala Lumpur Hotel Kuala Lumpur
- Parkroyal Hotel Kuala Lumpur
- Kuala Lumpur Parkroyal Hotel