As my title suggests, the Ascott Residences in KL had little to offer for charging too much. We booked a 2 br apartment for 5 people which included a married, pregnant couple. Because my friend was 6 mos pregnant, we were very specific in asking for a non-smoking floor. Upon our arrival at around 12mn, we were led into a suite on the 6th floor, a smoking floor. So, despite being tired from the trip, we still could not relax yet. In fairness to them, they immediately got us the same suite on a different floor (it only took us around 15 minutes). This time, it was non-smoking.
When we got inside, the amenities, like towels, sets of toiletries, water, pillows and blanket were only for 4 people. We had to ask again for another set for the 5th person. i thought that the first time we reminded them that there were 5 people in that apartment (hence the extra bfast, bed, etc.) we no longer needed to remind them to give us everything else again for 5 people. Sadly, we still had to. Every end of the day, one of us had to call the housekeeping again to remind them to give us another set of towels, extra toiletries, etc etc. we did this everyday of our 4 night stay. This was not true for the bedroom slippers though. They only had 2pairs of slippers for us 5. So we had to again ask for the rest of it, and they gave us an additional of ... 2! One of us just settled in walking barefoot.
this is disappointing since we were paying for 5 people our whole stay. it was bad enough that the 5th person had a hospital cot for a bed, it was even worse that he got treated like a non-paying customer. and he paid as much as the next person. it was also not a matter of not being able to get access to these things, because, they immediately gave them anyway. but the hassle of just asking for it over and over again is really exasperating. it came to a point when one of us just had to settle for the unused hand towels since there was no bath towel available for her.
another problem was the internet connection. the reservations said the internet was free (broadband and wi-fi). it was. but, it took us 2 days to sort out our connection to their internet. First we supposedly had two options but since the wi-fi signal was very weak inside our apartment, we had to connect by line. Ascott had a tech support staff that was very friendly but the problem was really the facility itself, it took us 36 hours to figure out why we couldn't connect by broadband. On the day we got it sorted out by phone, the tech guy was apologizing over and over for the inconvenience.
the last problem i had with Ascott is the breakfast. Do not expect a full breakfast spread. I was not expecting a spread as extensive as Cafe Deco's in Venetian Macau but i didnt expect it to be as simple as the spread in Holiday inn Express. It was very basic (4 kinds cereals, 4 kinds of fruits and juices, omelet bar, soup, 4 dishes like beans, noodles, hash browns, bacon, bread and 2 kinds pastries).
On the plus side, the service itself was great, the staff were willing to help all the time (including in the internet episode). The location is just a few meters away from Petronas Towers and the KLCC. Some rooms (not ours) have a great view of the twin towers and one should specifically ask for that (breathtaking at night). However, this also means there is no MRT line near the area so guests have to get taxis, which do not use their meters whenever their customers are tourists (we always got charged 10MYR for a cab ride that cost us 4.20MYR).
Overall, do not expect perfect service for the very expensive price that you pay for. the apartments are very clean but this can also be said about the next 5 star hotel. Ascott has big spacious apartments, fully equipped with household appliances and facilities. This may be perfect for families with kids. But for a group of friends who just want a clean place to stay in and a nice bed to sleep on, this may be too much.
- Official Description (provided by the hotel):
- Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities. ... more less
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- Also Known As:
- Ascott Kuala Lumpur Hotel Kuala Lumpur
- Ascott Hotel Kuala Lumpur
- Kuala Lumpur Ascott Hotel