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“Well located hotel near KL Sentral but need to improve on staff communication” 3 of 5 stars
Review of Aloft Kuala Lumpur Sentral

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Aloft Kuala Lumpur Sentral
3.5 of 5 Hotel   |   No 5, Jalan Stesen Sentral | Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia   |  
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Ranked #6 of 274 Hotels in Kuala Lumpur
Melbourne, Australia
Top Contributor
192 reviews 192 reviews
18 hotel reviews
Reviews in 41 cities Reviews in 41 cities
54 helpful votes 54 helpful votes
“Well located hotel near KL Sentral but need to improve on staff communication”
3 of 5 stars Reviewed May 8, 2014

This hotel is just located beside the hub of the transport centre of Kuala Lumpur.

Hotel is clean, staff is very friendly and breakfast buffet is very good. Room is reasonably clean, however some previous tenant's rubbish (small fruit drop behind desks) can still be seen in the room during my stay.

Had attended a cousin's wedding during the stay and extending our stay in the hotel is kinda frustrating for my family as the staff sends notice to our room for an increase in room rates in the evening even though the extension & price already agreed upon in the morning prior to the notice. It was later clarified that the notice was given automatically, so the price and stay agreed on prior still stands.

Good infinity pool at the top of the hotel with good views. Fruits (good quality ones such as pears and apples) provided in the lobby for guests to help themselves with. An an X-box for people to entertain themselves.

Overall fine stay at the hotel. Just need to improve on the communication bit such as the notice not to be given unnecessarily to cause confusion or misunderstanding.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, May 9, 2014
Hi sarikei s,

Thanks for your review of aloft kuala lumpur sentral.

I was happy to read that the hotel talent were "friendly" and the you liked our breakfast chefs@ play-station.

I have also read you comments about the need for our talent to better communicate with each other and will share your comments with the talent coaches so that we can do better. I am sorry we missed the mark on this one.

Give us a-buzz on your next KL stay-cation so that we can continue to a-muse you.


Live.Life.Aloft,

Paolo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,179 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2014

excellent hotel. convenient to reach from KLIA. hop on a train from the airport and it costs 35RM and in 20 mins, you are at the hotel. staff are superbly friendly and the hotel is lovely. there are many eateries around there and convenient to get to other locations in KL.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, May 9, 2014
Hi Championsingh,

Thanks for your review of aloft kuala lumpur sentral. Glad to read rate us an "excellent hotel" the team work hard to delight & deliver and its great to get the feedback when they do so.

Give us a-buzz when you next visit the heart of KL sentral, so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 stars Reviewed May 8, 2014

New hotel. Conveniently located beside main train station. New mall beside it is still largely empty but should fill up in a few months. Clean, comfortable and spacious rooms with energetic staff. Good value!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, May 9, 2014
Hi Joeblack7779,

Thanks for your “Convenient & comfortable” review of aloft kuala lumpur sentral.

Great to read that you like our loft like style. Even better to read that the hotel talent were able to delight & deliver.

Give us a-buzz when you plan your next KL stay-cation so that we can continue to a-muse you.


Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2014

I must admit that this was one of the best business hotels I have stayed at - right from the service upon check-in, spacious yet functional rooms, nice, cozy bathrooms, funky designs, free good wifi connection throughout the hotel, modern equipment in the room and the central location.

Top notch stuff. They have thought through the requirements of a modern businessman who want to balance work & leisure and it is really impressive.

The only thing I could ask for is a massage chair in the room;)

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, May 8, 2014
Hi pranmaz,

Thanks for your “Top notch hotel in central KL for business & pleasure” review of aloft kuala lumpur sentral.

Aloft is different by design and I was happy to read that you like our bright & bold style.

Give us a-buzz on your next visit so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2014

After long time found a beautiful complete non smoking hotel. State of the art beautiful Rooms with excellent amenities and staff is friendly and very well trained with complete hospitality manners.
I would love to stay in aloft wherever available. In KL location is excellent across the road

Room Tip: Twin Towers side view is the best view
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, May 8, 2014
Hi imsindhu,

Thanks for your “Excellent place to live like home away from home” review of aloft kuala lumpur sentral.

Glad to read that you liked our location in the heart of KL's transport hub.

Even better to read that the hotel talent were able to delight & deliver.

Give us a-buzz on your next KL stay-cation so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed May 7, 2014

This hotel is located in KL Sentral which is very convenient to go almost anywhere is Kuala Lumpur. There are many shops and Parkson nearby that you can do the shopping and many resturants for you choose. The Nook restuarant at 1st floor of Aloft itself provides a variety of delicious food of different culture. The lobby is multi-functional for you to meet with people, printing, search on the internet or even have a drink at W xyz. The pool on the roof is fatanistic, with very beautify skyline and view of the city. The housekeeping is also very good, and the people here are very kind and always smile and be of help. Especially, Dalim, who is a very good housekeeping guy, who is cleaning the room and do the refresh in a professional way and kind, take good care of us. Anytime &Anywhere service is quite simple, just push the button, then the hotel will help you out and provide the services you required.

With all the reasons above, I think I will come again and suggest you come too. You are going to love this hotel.

Room Tip: Rooms on the south are quiter
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, May 8, 2014
Hi Jason_Qin,

Thanks for your “Good &Convenient Hotel for Business Trip”

The hotel talent work hard to delight & deliver and its great to read that Dalim was A+! I will definitely recognize him for his efforts.

Great to see that overall you had a great stay.

Give us a-buzz on your next visit to the heart of KL sentral so that we can continue to a-muse you.

Live.Live.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 6, 2014

We checked in late after a drive from Singapore, and we booked a month in advance with payment,
but was told the room type we requested for was sold out, obviously we were disappointed and asked if we can change our rooms, or even pay for an upgrade, as this was not what we paid for, the front office lady was very apologetic and so we decided to accept her offer of free breakfast for the mistake. On the last day, we went to the pool and asked for a bottle of wine, and the waiter asked how many glasses, so I told him two, he came back with two glasses and when we were done, I asked for the rest of my wine, he replied that I had only asked for two glasses, to cut the story short, I had to ask for the manager to settle his mistake, and she understood immediately and offered to get us the bottle we had ordered. With all that said, there were mistakes, made here, but the staff managed to salvage things quite satisfactorily.
The hotel, itself however was furnished, I felt, in a too obviously budget look and furnishings, the room's air-conditioning was way too noisy, not sure it that was a budget thing too?
The breakfast was surprisingly a plus and was well made and presented.
All in all, I would return but it would be good if the hotel had at least an upgrade in the lobby, which definitely looked to budget, with a strange tuck shop looking cafe, with everything price out like 7/11
in the middle of out?

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, May 7, 2014
Hi CarolineTan4004,

Thanks for sharing your review of aloft kuala lumpur sentral.

The hotel talent work hard to delight & deliver an A+ experience and it looks like overall they have been able to do so.

Glad to read that you liked our breakfast chefs@play-station.

Aloft is is different by design and we understand that the modern jet style is not for everyone.

Give us a-buzz on your next KL stay-cation so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Kuala Lumpur Sentral

Address: No 5, Jalan Stesen Sentral | Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 274 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aloft Kuala Lumpur Sentral 3.5*
Number of rooms: 482
Official Description (provided by the hotel):
A new destination sensation in travel arrives in KL Sentral with an urban-influenced design concept. Aloft KL Sentral is a refreshing alternative on the KL hotel scene offering spacious, loft-like rooms with high ceilings and a savvy environment. The perfect getaway to the city, Aloft KL Sentral is only 28 minutes away from the KL International Airport and connected to the main KL transportation hub such as the KLIA Express, KL Monorail, KL North – South Commuter and the Light Rail Transit. ... more   less 
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