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“Excellent hotel at a great price - next to KLIA express station” 5 of 5 stars
Review of Aloft Kuala Lumpur Sentral

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Aloft Kuala Lumpur Sentral
3.5 of 5 Hotel   |   No 5, Jalan Stesen Sentral | Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia   |  
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Hotel amenities
Ranked #9 of 278 Hotels in Kuala Lumpur
Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Excellent hotel at a great price - next to KLIA express station”
5 of 5 stars Reviewed January 27, 2014

Normally I stay in MidValley, but required access to the KLIA express to get to Putrajaya, hence chose this hotel based on proximity to the station and recommendations of friends.

Location is directly next to the KLIA express station - beat the traffic from the Airport and take the train to Sentral, and within 3 mins walk, you are at the hotel. The KL Sentral station has shops, restaurants and amenities like SIM cards and topups - everything you need.

The hotel is a short walk to Little India/Brickfields which is good for a walk around, you can also reach the monorail from there.

Hotel is very clean with a modern/funky design. Plenty of space and plenty of places to chill out in the lobby including a free pool table in the lobby bar. The roof top bar (maibar) is very nice, recommend hitting the happy hour for a great view and good prices for a few drinks.

Booked an "urban" type room, it was quite spacious, certainly above average size with a large shower recess (no tub) and bathroom. Decent selection of amenities, nice fluffy robes and slippers etc.

The bed was huge, medium soft firmness and the pillows were overly soft feather style

Beware - lots of items you would expect to be in the bedroom area are actually tucked away in the bathroom - took a while to find them :)

The staff in the hotel are excellent, super friendly with excellent English - they greet you every time you walk in and out.

Highly recommended and will return for sure.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, January 27, 2014
Hi jg161,

Thanks for your “Excellent hotel at a great price - next to KLIA express station” review of aloft kuala lumpur.

I am happy to read that the hotel talent was able to delight & deliver an A+ experience.

Great to see you liked the jet set loft like design of the rooms.

Give us a-buzz on your next visit to the heart of KL sentral so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,458 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 27, 2014

I stayed here in total 4 nights, though broken up into 2 parts.

Pros
- lovely staff who helped me book extra nights when I wanted to extend my stay
- good value for money as it is just next to KL Sentral, newish, decent size and had a good view of KL from the roof top pool
- lovely rooftop pool
- cute cups and spoons! They made me smile every time I made myself a drink
- number of nearby eateries to choice from. It is near little India.

Cons
- weird art work which wasn't so much cool as it was bad taste and somewhat toilet humour
- power points were a bit inconvenient but there were a few.
- it is KL Sentral so a few stops away from city centre.

Would stay again though as I find it kore convenient than the Sheraton in termsnof location for a traveller relying on public transport.

Stayed June 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, January 27, 2014
HI Migster,

Thanks for your “Great choice for quick stopover” review of aloft kuala lumpur sentral.

Great to see that overall you had a great stay. The hotel talent work hard to delight & deliver and its great to see that we have hit the mark on this occasion.

Great that you like our spoons with a tWist. I am sorry that in room artwork was not to your taste.

Give us a-buzz on your next visit to the heart of KL sentral so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
306 reviews 306 reviews
131 hotel reviews
Reviews in 108 cities Reviews in 108 cities
251 helpful votes 251 helpful votes
5 of 5 stars Reviewed January 27, 2014

This was my first time staying at an Aloft and I loved the concept - imagine a more relaxed version of the W, without the pretension. It was chic while also casual - reminded me kind of my university campus student centre but with a couple of million dollars of design. Staff were young, helpful and eager. The hotel had tons of charm and a nice vibe to it.

TIP: make sure you do not fly Air Asia or Tiger which fly into the low-cost terminal which is NOT connected via the express train to Sental station. This hotel is best taken advantage of with the express train to the airport which serves the KLIA International terminal only! (otherwise the cheap dedicated buses serve Low cost terminal and Sentral station but slow and not as nice)

Rooms were great and nicely decorated - very simple. Bathroom was also good. Gym was excellent. Roof bar was just so so during the day - the staff perhaps comes alive in the evenings and during the day just seem to be 'getting ready'. $20 for a pineapple juice from a tetra pack was a rip off and the welcome drink voucher for Gold members goes nowhere. Nonetheless, the rather small infinity pool was nice at the top of the building.

Breakfast buffet was a bit pricey (usually is) but was quite good and very casual service.

I'd love to stay here again. Great job.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, January 27, 2014
Hi AndrewW2,

Thanks for your “Excellent hotel - all the reviews were true..." review of aloft kuala lumpur sentral.

I am very happy to read that the hotel talent were able to delight & deliver an A+ experience for you.

Good to see that you liked the bright & bold design of the rooms.

Soon the KLIA express will connect to the new low cost terminal which will make it easy breezy for which ever airline you choose.

Give us a-buzz when you plan your next trip to the heart of KL Sentral so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
113 reviews 113 reviews
67 hotel reviews
Reviews in 53 cities Reviews in 53 cities
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed January 26, 2014

We stayed here for a night to celebrate our 6th anniversary. As we never been to aloft properties, we decided to give it a try. I had read where other reviewers suggested to not go too high up to avoid the roof SkyBar partying noise. Our accommodation request was met and I am pleased to say we experienced insignificant noise issues.

The highlights are:

1) Room was spacious, well organized and fantastically maintained. The decor is modern and has some lovely amenities. Wi Fi is free throughout the hotel and your room, but we did find some patchy and slow connections throughout the day. I love the design and the idea of how they put it all together; the colors and motifs.
2) Video music in the lift is such a cool idea. Even my 2 year old daughter danced to it each time we enter the lift
3) Aloft – Camp, toys & air bed for kids – made available for free upon request. However, we only noticed this service on the day we are checking out. Requested for it at 8am, and pleasantly surprise to see it already being set up at 10am, after breakfast. Both of my kids loved it.
4) Wii dancing games was enjoyable but it shouldn’t be near the lift where curious onlookers were watching us dancing. Would suggest putting it in the wxyz bar instead.


Key considerations:

1) Nametag – none of the staff were wearing nametag so this will deter guests to give merits to outstanding staff. A special shoutout to staff in the coffee house Nook who were all diligent and on their toes in making our dining pleasant.
2) Parking ticket – the hotel charges RM5 per day which is trivial but after paying RM350++ per room one would expect it to be complimentary.
3) Pool – quite a surreal feeling to be in a pool high up looking over KL but this makes the water temperature cold probably due to the winds. Management should consider installing heaters to maintain the right temperature.

This hotel is fantastic for families and I highly recommend it. Hopefully your experience will be as good as ours.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, January 27, 2014
Hi sanyALGER,

Thanks for your “New Aspiration for benchmark”

I was happy to read that overall the hotel talent were able to delight & deliver. Great to read that you liked the bright & bold design of the rooms and fast & free internet throughout the hotel.

I have read you comments about the parking and because we are in a mixed use development the parking is run by a third party. We did however ensure that the rates are competitive with the hotels in KL.

Thanks again for the review and we look forward to seeing you back in the heart of KL sentral.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 26, 2014

This place is very cosy and chilly. The staff are very accommodating and caring, special thanks to Ong- the talent supervisor. All of the staff went out of their way to fulfill your needs. The food at the restaurant and the rooftop bar was very good and the price was very reasonable. If you coming from KLIA via KLExpress you will only have to follow the sign of the hotel in the KL Sentral Station then cross the road. The Lunchbuffet is to be recommended. Do not miss the bar at the rooftop where the pool is. Go there at night, it is very special. I also love the room too. I would say that Aloft KL has reached my expectation. Why pay more for any 5 star hotels if you could pay less and still get one of the best service and facilities offered in KL? Thank you very much to Aloft Team!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, January 27, 2014
Hi paradaCologne,

Thanks for your “Great value and very good location” review of aloft kuala lumpur sentral.

The team work hard to delight & deliver and its great to get the feedback when we do so. I was very happy to see that Ong went out of his way to a-maze you. I will definite thank him for his effort.

Good to see that you enjoyed the Mai bar.

Give us a-buzz on your next visit to that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 22, 2014

This is a spanking new hotel just next to KL Sentral - very convenient for those from the airport via KLIA Express.

The hotel lobby is chic and modern which suits the younger crowds. The check-in process is a breeze even with early arrival. Front desk talent is extremely friendly and warm. That makes my day.

The room on the high floor has the impeccable view of KLCC and its surrounding. Though there is no club lounge in this hotel, Mai Bar and the swimming pool at roof top offer a breath taking view of KL city, day and night. One can spend the night chilling out at Mai Bar or just by the pool side.

Breakfast is served in the stylish restaurant with some interesting seatings. The breakfast buffet is simple yet sumptuous. More importantly, the service by the waiting staff is prompt and friendly.

Again, check-out is done promptly by the same front desk talent which really impresses me.

In conclusion, I'll be back again when I am back to KL and will high recommend to those who seek convenient location from KLIA and a more chic than business like hotel. Bravo!!!

Room Tip: High floor room facing KLCC
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, January 23, 2014
Hi ultrakenzo,

Thanks for your “An exceptional hotel worths staying” review of aloft kuala lumpur sentral.

Aloft is different by design and its great to see you like the jet set style of aloft.

The team work hard to engage our guests and its a-wesome to see that your Aloha Desk and Nook all day dining teams have done an A+ job.

Give us a-buzz on your next visit to that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 22, 2014

Enjoyed this hotel very much for 6D/5N. Good atmosphere overall. We found the location good as you can almost jump in every public transportation type from this hotel. Also enough taxi's in and around the area. The staff is good, friendly and speaks English very well. The rooms are clean and need. Nice design and a delight to walk in to after a long day in steaming KL.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, January 25, 2014
Hi rubentraveller,

Thanks for your “Good value when use supersaver deal!” review of aloft kuala lumpur sentral.

aloft is different by design and its great to see you like the jet set style of the hotel. Good to read that you liked our location in the heart of KL's transport hub.

Give us a-buzz on your next visit to that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Kuala Lumpur Sentral

Address: No 5, Jalan Stesen Sentral | Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 278 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aloft Kuala Lumpur Sentral 3.5*
Number of rooms: 482
Official Description (provided by the hotel):
A new destination sensation in travel arrives in KL Sentral with an urban-influenced design concept. Aloft KL Sentral is a refreshing alternative on the KL hotel scene offering spacious, loft-like rooms with high ceilings and a savvy environment. The perfect getaway to the city, Aloft KL Sentral is only 28 minutes away from the KL International Airport and connected to the main KL transportation hub such as the KLIA Express, KL Monorail, KL North – South Commuter and the Light Rail Transit. ... more   less 
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