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“Classy but Cold” 4 of 5 stars
Review of E&O Residences Kuala Lumpur

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E&O Residences Kuala Lumpur
4.5 of 5 Hotel   |   No 1 Jalan Tengah | off Jalan Sultan Ismail, Kuala Lumpur 50450, Malaysia   |  
Hotel amenities
Ranked #33 of 286 Hotels in Kuala Lumpur
Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Classy but Cold”
4 of 5 stars Reviewed May 7, 2014

Stayed a night in the 1 bedroom suite. Nice and tastefully done up. Huge in size (around 1,000 sq ft). Somehow, it felt cold and lacking that warm and welcoming feeling. It could be the grey colour that is the predominant colour used by the developer.

It could also be due to the fact that it took us a while to find the lobby given that the whole compound is huge (also sharing the compound with a St Mary's Residence). The whole area seems to be shielded from the sun also and that includes the swimming pool (very nice pool btw).

Overall, will be a wonderful place if you travel with family and friends (which I will recommend and revisit). However, if i am traveling solo or as a couple, I will probably consider somewhere else.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    110
    88
    19
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Bondi, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 6, 2014

E&O residence in Kuala Lumpur is like staying in a huge luxury apartment rather than your average hotel room. We stayed in a one bedroom suite which is a whopping 1131 sq ft. The city skyline views of KL tower and the Petronis towers from floor to celiling windows are breathtaking. Full kitchen and huge bathroom with gigantic tub make travelling with children a breeze. The location is very central and the hotel pool is suberb and there's even a playground for children making it super kid friendly. Like a three-year-old reciting Shakespeare, it is, put plainly, very impressive!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 4, 2014

Three nights were simply not long enough to enjoy this apartment! This was outstanding value for money, and we can understand the popularity of using serviced residences rather than conventional hotels. There was really nothing missing that you'd expect to find in a high standard international hotel. Staff were very efficient and polite, the desk was staffed around the clock, and an independent restaurant on the ground floor provided an adequate buffet breakfast. We had the use of a good gym and pool (shared with St Mary's Residences).

We stayed in an incredibly spacious 2 bedroom suite. Both bedrooms had a full ensuite, and there was a third toilet / powder room. As well as a fully-equipped kitchen and large living area with balcony, the suite included a separate office. This suite is geared to the business traveler who brings along his or her entire family!

What we loved:
Very large, spacious suites
Fully-equipped kitchen
Very comfortable living area
Massive bathroom for main bedroom, 3rd bathroom for convenience

What we didn't:
We can't think of a single criticism!

Also:
Access is via small street that can seem a bit dark at night, but it's only a 2 minute walk to monorail, shopping malls, restaurants, and close to KL tower. We heard that a few taxi drivers took a long time to find E & O, so we'd advise quoting the street address. We booked a transfer so didn't have any trouble getting to or from KLIA

Room Tip: It's worth paying a little extra to get a 2 bedroom suite
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 30, 2014

This was a great 2 bedroom apartment. Close to Monorail station and Pavilion Shopping Centre.
Apartment was very clean and modern. Great city views at night especially Petronas Towers.
Pool was refreshing and clean with plenty of sun lounges.


.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 23, 2014 via mobile

We chose the e&o residences because we needed a room with a balcony (h smokes), and we weren't disappointed. The rooms are huge, clean, well equipped, and the staff were friendly. The only problem we had was with the taxi driver coming from the airport ( he had no idea where it was even though he said he did), but luckily I had done my research! Also, do not get ripped off on the way to the airport, when the concierge and taxi driver knew we were leaving they scammed us by telling us that a metre would be cheaper, it was double the amount we paid to get to the hotel in the first place!
Hubby said the breakfast was good, and he loves his bacon and eggs, so it must have been very good for westerners and Asians alike.
All in all, it was a fantastic place to stay, location couldn't have been better, so close to pavilion....5-10 min walk depending on which way you go.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armagh, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 23, 2014

This is an amazing place, the room was fantastic and so big, everything you needed was already in room. The staff are very friendly especially Vinder who will help you always. The pool was very well laid out and in good location. The hotel itself is very central and close to Pavilion and KLCC shopping malls. Raja Chulan monorail is just at the bottom of the road. I loved this place so much, can't wait to go back again

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 14, 2014

I've never given a hotel 5 stars yet.... that should be reserved for a stay that is perfect in every way!

This came close, but not quite (maybe TripAdvisor should consider marks out of 10 instead of 5?? I'd have given this place a 9).

It's not a hotel, it's a serviced apartment block. It does have a few "attached" restaurants, the room is cleaned daily, it has a gym and a pool, and plenty of helpful staff.

We stayed in a 2 bed apartment.... it was gorgeous. Everything worked, there was plenty of space, including an office room that we didn't use!

It's quiet, tranquil and a proper retreat from the hustle and bustle of KL.

The staff were really nice; very professional, knowledgeable and helpful.

So why didn't I give it 5 stars? Well, there were a couple of small niggles. First, we booked through Booking.com over the weekend, and there was no record of it when we arrived. Soon sorted out though.
Second, the living area looks really cool, but it's not that practical for a family. A second sofa would really help.
Third, the main bathroom looks really cool too, but just try having a bath in that oval work of art... it's not actually that comfortable!

Yep, those niggles sound a bit pathetic, I agree! Just my excuses for not giving a 5 star :-)

Great place, and when compared to the cost of paying for two rooms in a hotel for a family of 4, not bad value either.

Room Tip: Ask for a room with a view.
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about E&O Residences Kuala Lumpur

Address: No 1 Jalan Tengah | off Jalan Sultan Ismail, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service
Hotel Style:
Ranked #33 of 286 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — E&O Residences Kuala Lumpur 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
The E&O Residences Kuala Lumpur consists of 200 exclusive and stylishly appointed units designed to meet the discerning needs of today’s business executives and expatriates. E&O Residences is part of the E&O Group, the company behind the luxury heritage E&O Hotel of Penang, Malaysia. While it is an iconic address that balances the warmth and personal service of a hotel with the space and comfort of an apartment, what truly sets E&O Residences apart from other similar establishments is the immaculate attention to detail and personal care afforded by the E&O’s legendary hospitality. During their stays, guests will enjoy all the comforts and amenities of a home, along with an extensive range of business and recreational facilities. ... more   less 
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