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“"BEST IN KUALA LUMPUR"” 5 of 5 stars
Review of Grand Hyatt Kuala Lumpur

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Grand Hyatt Kuala Lumpur
5.0 of 5 Hotel   |   12 Jalan Pinang, Kuala Lumpur 50450, Malaysia   |  
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Ranked #7 of 274 Hotels in Kuala Lumpur
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“"BEST IN KUALA LUMPUR"”
5 of 5 stars Reviewed November 14, 2012

Gorgeous hotel,near to everwhere .All staff were very friendly.But unfortunately check in counter on 39 floor ...There no acess to the lobby first floor.The room clean and tidy...I'm looking forward to my next visit.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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643 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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Ottawa, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 7, 2012

Although an experienced traveler, staying in the new KL Hyatt was quite an experience. The design is spectacular by any standards, and reminds me very much of the Park Hyatt in Tokyo. My room was a corner view room, with floor to ceiling glass. The lobby is on the 39th floor, and rooms are accessed by a second elevator, which are on the floors below the lobby; a great security feature in a troubled world.

The service was great, as many of the staff was brought over from the Mandarin Oriental. I have absolutely nothing bad to say about this facility, and I'm hopeful it is successful. Best place to stay in KL.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 7, 2012

This hotel is just a couple of months old. Gorgeous hotel in perfect location, next to the Petronas. The rooms are very well-appointed (detest those June Jacobs toiletries, though...I think the name just annoys me...), large, gorgeous, enormous windows to outstanding views. Fantastic. The spa gave me the very best pedicure I have ever received for 1.5 hours. Incredible. And, pedicures do not tend to be "incredible". This one was.

What need a little refining is the service at the Club Lounge. Lovely employees, very nice and willing and eager. They still don't know the answers, however, and seem a bit green. This will come with time but makes my rating not perfect.

Would definitely return here and highly recommend it.

Room Tip: View of the Petronas! Also, go for the Club Lounge as the perks of using this throughout the day at...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 4, 2012

I stayed at the hotel 15-17 October. The hotel only opened on 1st Sept so everything is brand new. They decided against putting the lobby on teh ground floor and instead put it at the top on the 39th floor. This open floor gives exceptional views over KL city which are often breathtaking. Instead of a few premium guests getting the best view of KL, all guests get to see it. The restaurant is an open plan design with quality an uppermost consideration in most areas. There is a round bar on the 38th floor with a stunning view of the twin towers at night. The rooms are thoughtfully designed and take a little getting used to, but after finding where everything is they seem to work fine. All in all a very enjoyable visit. I'm looking forward to my next visit.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escape Artist
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 3, 2012

The Grand Hyatt is Kuala Lumpur's newest 5-Star hotel and much like it's name, takes the definition of a luxury hotel to a new level in the city, literally. Since opening this past summer, I have had the opportunity to stay on numerous occasions and will point out what I consider to be the highlights and shortcomings of the property.

Arriving at the GH, I was warmly welcomed by the white-gloved doormen and briskly escorted through the large “ground lobby” and into an elevator. As with some recent Hyatt properties, the hotel occupies the upper-levels of a high-rise building, purportedly owned by the Sultan of Brunei.

Upon reaching the 39th floor, the express elevator opens up and the jaw-dropping panoramic “sky lobby” greeted me. The view from the lobby is quite stunning and one can easily get distracted during check-in because of this. Despite being a new property, the check-in process was very smooth and efficient. However, while you check-in, you have to check-out your traditional notions of how a hotel is laid out. It is quite odd at first, the fact the guest rooms and club lounge are below the lobby on the 20th to 38th floors, but after a couple stays it no longer seems to be a foreign design.

On my first stay I was improperly put into the same category of room I booked, as Hyatt Diamond members are entitled to the “best room” available, suites excluded. As some of the staff are new to the Hyatt brand and even new to the hotel industry, I can not place blame if they are still learning the nuances of Hyatt's frequent guest program. After pointing this out, I was upgraded to a room with a nice view of the Petronas Towers and KLCC.

The rooms are laid out a little different than the “traditional” hotel room, in being that the room is narrower, but deeper. This is obviously an architectural feature designed to maximize the number of rooms, and thus room revenue, with a Petronas Towers view. That being said, the shower is behind the bed but separated by electronic privacy glass. This glass is generally transparent but can be switched to completely translucent at the flick of a switch. It is perhaps a bit of a novelty but better than having to draw the blinds so as not to give people in the Petronas Towers a complimentary show while you bathe.

From an interior design point of view, the room is furnished in white marble and dark wood in a very simple but functional style. Rooms are equipped with flat-screen televisions that recess into the wall and swing out when needed. While this does indeed save space in the room, the fact that the TV pulls out over the work desk may require you to be as flexible as gymnast if you wish to work while your travel partner watches television.

A safety issue I found in the room is a “ledge” located at the floor-to-ceiling windows. While marveling at the view of the towers from my room, I approached the window and did not see the small riser in front of the window. Needless to say, I tripped on it and to find myself stumbling towards a glass window some 30 floors up was not beneficial to my heart rate. This ledge was probably put it to prevent the desk chair from rolling all the way back to the window, but is easily overlooked if one is gazing out of and walking towards the window.

One caveat I have found with this hotel is hallway noise. Despite being a new hotel with a square floor plan, the wooden lined hallways seem to be very efficient at carrying noise from the opposite side of the floor. Door slamming can be heard, even if it is on the opposite end of the floor. Typically I have found Grand Hyatt's and Park Hyatt's very good at quelling hallway noise and isolating it from other guests, but some aspects of the hotel design preclude this.

The Grand Club Lounge is well-appointed, spacious and much like the lobby has a great view of the Petronas Towers and KLCC. The breakfast in the Club is somewhat light when comparing and contrasting other 5 Star properties in Kuala Lumpur. I was also disappointed to learn there is no afternoon High Tea service as is standard at most 5 Star hotels. The evening cocktail service fares a little better than the breakfast, but seems heavy on salads and other light dishes and does not offer much in terms of hot dishes comparable to other local hotels. The staff in the club are very attentive and deliver a high level of customer service. I was quite impressed on my first stay that while having only mentioned my name to one or two lounge personnel, that all of them later greeted me by name without having to introduce myself.

It should be noted that as of my last stay, the hotel did not have any policy regarding children in the lounge which I found very distracting during cocktail hour and I would imagine be a nuisance by those who book the attached boardroom for corporate matters. I was told however that this matter is under consideration and sincerely hope an appropriate family policy is implemented.

As my stays were primarily for business, I did not have much time to thoroughly make use of the recreational facilities. The hotel does offers a gymnasium, pool and spa on the second floor of the hotel. While I have not personally utilized the spa services or the pool, the gym is well equipped with nice selection of strength machines, cardio equipment and free weights.

The one “gotcha” about this hotel is the price. While the Grand Hyatt does set a new high-water mark of luxury for 5-Star hotels in Kuala Lumpur, the current pricing at the hotel seems a little overpriced in contrast with these other hotels. From a North American perspective, most 5 Star hotels in Kuala Lumpur are very reasonable, but the pricing at the Grand Hyatt is more akin to the level of pricing in Singapore. I speculate the pricing will certainly change if occupancy fails to materialize.

Overall for a new hotel, I would have expected more “glitches” in both the service and hard product but have been rather impressed in my stays. When an issue did arise, there was always someone willing to speak to me and quickly address the matter at hand. That being said, I have found all the staff to be friendly, yet professional and aiming to ensure a very positive guest experience.

In closing despite the issues I have mentioned, if someone was traveling to Kuala Lumpur I would highly recommend a stay at the Grand Hyatt.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finland
Top Contributor
63 reviews 63 reviews
49 hotel reviews
Reviews in 49 cities Reviews in 49 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed November 3, 2012

A bit gimmicky, with a lobby on one of the higher floors - but a lovely new hotel all the same. The rooms are very stylish, although I do wonder why it is also so tough to find the light switches just to be able to go to sleep at night. A master switch would have made life easier.

The rooms are wooded and have a reasonable enough size with an interesting layout. There is a good spread for breakfast and the wireless internet worked well. I didn't have too much to say, since it was a short stay but I would not hesitate to stay there again. It was top notch.

Room Tip: It can be a good idea to arrange transportation before arriving. The transport for public taxis can...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
58 reviews 58 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 2, 2012

Staying at this new hotel (opened August) while attending a conference nearby.
Everything sparkling new and the staff have been highly trained in all the gracious niceties you would expect. Guys bowing to yo all the time does feel a bit strange, however way better than surley.
Rooms big but arranged confusingly. No doubt the latest thing in hotels but wh can't we keep it simple. Took me a while to work out how to turn off the various lights, and even when I found the master switch some lights only dimmed and not off completely.
Another bug bear is why, after spending so much fitting things out, why do hotels give us the lousiest ironing boards? At least the iron is a cracker.
But the biggest bug bear of all is haven the lobby on the top floor. Who can think this is a good idea? So to get out of the hotel yo have to go to the top floor, walk around the lobby area to another set of lifts and then go down and out. Reverse the process when coming back. I would think all a customer wants to do is a direct in or out.
Nevertheless, all relatively minor quibbles. Great location, walk to KLCC and new walkway to central KL shops. All the bits and peices you want in a 5 star hotel. Breakfast room on the 38th floor is very airy and pleasant. Recommended.

Room Tip: Ask for a room facing the twin towers
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Kuala Lumpur

Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 274 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 412
Official Description (provided by the hotel):
Located in the city centre surrounded by the lush gardens of Kuala Lumpur City Centre Park and within walking distance from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur features luxurious and spacious guestrooms that include 370 rooms and 42 suites. The room sizes are amongst the largest in the city, ranging from 47 square metres to 340 square metres. Savour a selection of local & international delicacies in three vibrant outlets. Guests' dining experience includes the lively open kitchens, captivating views and alfresco dining surrounded by tropical greenery. Re-balancing and reconnecting to the natural world, at ESSA Spa we guide you on a personal and holistic journey to restore, recharge and revitalise both body and mind. ... more   less 
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