I find it hard to rate the rooms for this hotel as i never got to see one. After an already stressful travel day i arrived at the hotel with my boyfriend and upon check in was told that our room (pre booked months in advance) was no longer available due to renovations. We asked why this information was not told to us upon time of booking to be told that 'we did not know about renovations then' and had no explanation for why they did not let us know as soon as our room became unavailable. We were offered an 'upgrade' to their 'nicer' sister hotel, which we accepted and paid through the swiss in for a room for two nights. Once we arrived at the 'nicer' sister hotel we discovered immediately that this was a lie, room rates were half the price of the swiss inn. The receptionist told us we'd been booked for one night (not two) in a twin room (not a double) and that she would not fix this and we would have to call the swiss in from our room so they could change it.
We arrived at our room to discover a dirty messy bathroom with rubbish in the room and the bed recently slept in and unmade.
This is unnacceptable so we went straight back to the swiss inn and requested a refund only to be told that we were never charged. Despite showing them proof of payment they adamantly denied ever charging us and refused refund even though we stayed in neither hotel.
We found alternate accommodation and tried to follow the refund up with the swiss inn the next day, but to date this issue is still unresolved.
Worst customer service i have ever come across.
- Official Description (provided by the hotel):
- Deluxe. Our 20sqm Deluxe Room with window. Fitted with a choice of Queen and Twin beds. Connecting rooms upon request. Access to Extra-bed (chargeable). It comfortably accommodates with 2 Adults & 1 Children below age of 12. All rooms are designed and furnished to meet the discerning guests' needs - individual air-conditioning, private bath with shower, hairdryer, iron/ironing board upon request, IDD call and complimentary 2 bottle of mineral water with coffee/tea making facilities. LCD Television with in-house video channel, selected Astro channels. ... more less
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- Also Known As:
- Swiss Inn Kuala Lumpur Hotel Kuala Lumpur
- Swiss Hotel Kuala Lumpur
- Swiss Kuala Lumpur