Called last Friday to book a table for four for afternoon tea on Sunday. They said the reservation was made on my name and took my mobile number.
When we arrived to the hotel on Sunday we were not allowed to go in. Security guards said there was a wedding and the hotel was closed to the public! I said there must be a mistake because there was a booking under my name. Asked him please to check. He called without asking my name and the reply was: the hotel is closed for a wedding. Feeling Very disappointed after driving all the way from Putrajaya with very young children, I asked at least to let us go in and talk to the staff to clear this misunderstanding. They didn't let us go in.
Very poor service for a five star hotel...
Ended up at the Mandarin Oriental where we had a great time and excellent service!
- Official Description (provided by the hotel):
- Carcosa Seri Negara is located at Kuala Lumpur, Malaysia. It offers fully air-conditioned rooms and suites, all of which have television, IDD with access to internet, and espresso coffee and tea making facilities. Some of its amenities include private butler, private bar, and landscaped garden with outdoor seating. While staying here, it is a must for you to try The Veranda Restaurant, which offers a modern interpretation of Malay cuisine. ... more less
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- Also Known As:
- Carcosa Seri Negara Hotel Kuala Lumpur
- Carcosa Seri Negara Kuala Lumpur