Our Superior room in the 15 th Floor shocked us in many ways. The view was great, the room huge. BUT. The cloth lounge chairs were literally black with grime on the seats, the arms and front where 10 years if sweaty grimy bodies had rested. They looked like they had spent several years in a garage where the farm dogs sleep. The bath had a piece of enamel missing, leaving a great rusty patch and crack on the base. The doors were black with finger marks. We are not clean freaks but this poor standard shocked us to the point of complaining. We had booked many months in advance. We were nervous when the premium room upgrade offered us had an equally grimly door but happily, it was clean and comfy and very large inside, with newer and cleaner furniture. Happily, the hotel is ideally located and is part of a huge, often quirky, mall. The bar lounge and restaurant on the 14 th floor is very pleasant and the pool large and refreshing. The staff were very friendly and helpful. As much as it ultimately worked out well, I can't help but wonder how a hotel of 600 rooms can fall in to such a state without being noticed or perhaps cared about. Creating a unique building is one thing, adequately maintaining it another.
- Official Description (provided by the hotel):
- A tower of zest and charm, this hotel is centrally located in the heart of the business and shopping district of Kuala Lumpur. Housed within the Berjaya Times Square’s shopping mall, accessibility is the key trait with monorails directly connecting all strategic locations in town right to its doorstep. Well-appointed where every detail is vigilantly crafted to a fine balance, it is no wonder this hotel is touted the preferred destination for business and leisure. ... more less
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- Also Known As:
- Berjaya Times Square Hotel, Kuala Lumpur - Malaysia Hotel Kuala Lumpur
- Berjaya Times Square Kuala Lumpur