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“Pleasant stay, friendly staff” 4 of 5 stars
Review of Vistana Kuala Lumpur Titiwangsa

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Vistana Kuala Lumpur Titiwangsa
3.5 of 5 Hotel   |   9 Jalan Lumut, Off Jalan Ipoh, Kuala Lumpur 50400, Malaysia   |  
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Hotel amenities
Ranked #42 of 278 Hotels in Kuala Lumpur
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Pleasant stay, friendly staff”
4 of 5 stars Reviewed 2 days ago NEW

Stayed at Vistana for 4 days 3 nights. Just came back from Langkawi and reach the hotel around 8pm. Check-in was smooth and without hassle.Gary from frontdesk really took care of us, he greeted us very friendly and provide information on the location of swimming pools, gyms, rooms and etc. Really well trained staff, thank you Gary.

As for room, was very comfortable. Quite big, big enough for 2 people stay. Reasonable price for the level of comfort they provide. Really clean, but might need to change the pillows. Feels little bit not comfortable. Toilet is very clean. Overall our stay was nice and would recommend anyone who wants to stay in city center of Kuala Lumpur.

Room Tip: Request for higher floor, as you may view Kuala Lumpur. Nothing special though :)
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    24
    31
    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 5 days ago NEW

Overall the hotel looks good. Was there for work so meeting floors look nice and even the meeting cubicles in the lobby is a nice touch. Service by their F&B and sales/marketing at our event was commendable.

Rooms are good sized, clean and bed is comfortable. Nothing spectacular, but I wouldn't complain.

Food wise it was rather disappointing. The quality of food has much to improve, and I'm not terribly picky about food usually! Restaurant/cafe at lobby is open only during the day. Open for dinner for private events, so if you want dinner you can walk across the street for some local food, which has enough to keep you full, but again nothing to shout about.

The hotel is not in the city centre, but just a 5 min walk away is the STAR LRT and Monorail stations. Very convenient to take a 10-15min train ride into the city. Just be cautious if you're walking alone at night. That area is kinda dark, but good thing it is rather busy with taxis. Oh and by the way, here is where you can take a taxi to Genting.

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricTeaCY, General Manager at Vistana Kuala Lumpur Titiwangsa, responded to this review, 2 days ago
Dear Guest,

Greetings from Vistana Kuala Lumpur Titiwangsa!

Thank you for your support and for taking the time to share this review. We're very happy to note that the hotel refurbishments have met your expectations. An only through continuous feedback from our guests such as your goodself, are we able to objectively review the facilities and services we provide to ensure they are meeting guest expectations. We are grateful to obtain your constructive feedback, such as your and this helps us to focus on the areas in which we need to improve.

We look forward to your continued support of Vistana Kuala Lumpur Titiwangsa.

Thank you and best regards,


Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
50 reviews 50 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had an amazing one night sleep. Rooms were really impressive. Checkin and checkout was very swift and handled very well.

Breakfast though need to be looked into. Increase of the spread would be fine.
The only i thing i would really wished that Vistana had would be its room service.

Room Tip: My room was facing the open view where i had only buildings in the city which was a good factor as t...
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  • Stayed April 2015, traveled solo
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricTeaCY, General Manager at Vistana Kuala Lumpur Titiwangsa, responded to this review, 2 days ago
Dear Guest,

Greeting from Vistana Kuala Lumpur Titiwangsa!

Thank you for taking the time to write us the review and let us know your had a great stay with us; and your feedback is essential in our effort to improve our product and service standards.

Should your travelling plans brings you to Kuala Lumpur again, please contact me and it will be my pleasure to take care of your reservation detail personally and we look forward to welcoming you back soon.

Sincerely,

Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a couple of hours - actually in the lobby cum coffee shop cum business center while waiting for a bus nearby. The hotel area was clean and staff seemed wel organized. My service in the coffee shop was very charmy and made up the rather unpleasant food menu. All in all I have a very good impression and would consider staying here if I want to save some money and yet have a feel of a "real" hotel.

Stayed January 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricTeaCY, General Manager at Vistana Kuala Lumpur Titiwangsa, responded to this review, 2 days ago
Greetings from all of us at Vistana Kuala Lumpur Titiwangsa.

Thank you for your recent lobby visit and also taking the time to share your experience here. We look forward to welcoming you back to Vistana Kuala Lumpur Titiwangsa in the near future. And please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

Best Regards,

Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel is very good quality. The amenities are excellent and staff very helpful. The concierge Andy was very helpful and gave additional service. . The decor of the room was excellent. I liked the reading lights next to the bed. The bathroom decor was also very good.

Room Tip: The LRT is a little noisy. Ask for a room on the other side.
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  • Stayed April 2015, traveled solo
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricTeaCY, General Manager at Vistana Kuala Lumpur Titiwangsa, responded to this review, 2 days ago
Dear Valued Guest,

Thank you for choosing Vistana Kuala Lumpur Titiwangsa and your great positive review and recommendation!

We look forward to hosting your stay once again and continuing to meet your expectations. Please contact me and it will be my pleasure to take care of your incoming stay reservation detail personally.

Sincerely,

Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed here with my friend on a twin bedded room last march because we have a business trip and everything was splendid. the breakfast was good, and everything on my stay was smooth and trouble free until when i ask the white shirt guy in the door man to book me a taxi goin to bukit bintang and that makes me upset and disappointed because he instantly decline my request. it seems like he dont want to help me. good thing when this guy arrive i think Zild is his name. he politely offered assistance to me and he give me a good cab, he really do his job well. i like also the service of reception also the room have a comfortable bed,. job well done Vistana, keep it up

Room Tip: Have a room that have breakfast because it only has a small difference to the one without breakfast
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricTeaCY, General Manager at Vistana Kuala Lumpur Titiwangsa, responded to this review, 2 days ago
Dear Guest,

Greeting from Vistana Kuala Lumpur Titiwangsa!

Thank you for taking the time to write us this positive review with regards to your recent stay with us! Your feedback is essential in our effort to improve our product and service standards.

We are very glad to know you were pleased with the hotel overall and we look forward to hosting your stay once again and continuing to meet your expectations.

Sincerely,

Eric Tea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed March 31, 2015

Stayed at the hotel as it was close to a wedding reception venue later that evening. The room was nice and clean. Close to public transportation for sightseeing. It was a brief stay and would definitely return for a longer stay. Worth the price.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricTeaCY, General Manager at Vistana Kuala Lumpur Titiwangsa, responded to this review, 2 days ago
Dear Guest,

Greeting from Vistana Kuala Lumpur Titiwangsa!

Thank you for taking the time to write us this positive review with regards to your recent stay with us!

We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated.

Should your future travel plans bring you back to Kuala Lumpur, please contact me and it will be my pleasure to take care of your reservation detail personally.

Once again! Thank you for choosing Vistana Kuala Lumpur Titiwangsa!

Sincerely,

Eric Tea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vistana Kuala Lumpur Titiwangsa

Address: 9 Jalan Lumut, Off Jalan Ipoh, Kuala Lumpur 50400, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 278 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Vistana Kuala Lumpur Titiwangsa 3.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Vistana Kuala Lumpur is a 362-room hotel strategically located within the hub of Malaysia's capital city. Conveniently at our doorstep are key public transportation services, including the Ampang Rail Line (formerly known as STAR), and KL Monorail as well as the KL Hop-on Hop-off double-decker city tour buses for hassle-free commuting. You'll find easy access to: Major conference venues such as the Putra World Trade Centre and Kuala Lumpur Convention Centre Extensive shopping facilities at The Mall, KLCC and the Golden Triangle Key roads leading to various business and manufacturing centres In the Klang Valley The National Sports Centre in Bukit Jalil Kuala Lumpur Performing Arts Centre (KLPAC) KL Sentral station KL Monorail station ... more   less 
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