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“no Wi-Fi!? good location” 3 of 5 stars
Review of Grand Seasons Hotel

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Grand Seasons Hotel
3.5 of 5 Hotel   |   72 Jalan Pahang, Kuala Lumpur 53000, Malaysia   |  
Hotel amenities
Ranked #121 of 274 Hotels in Kuala Lumpur
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“no Wi-Fi!? good location”
3 of 5 stars Reviewed May 10, 2013

picked this hotel as it's near my friend's place. near train. tub/shower area takes too long to drain, I don't even want to know why it's clogged. the lifts were broken once when we were on our way up, the doors wouldn't close and it took a while to go up - no proactive staff came to assist.

I didn't have breakfast with this trip but what I remember from my last visit at this hotel Dec 2010, breakfast was good.

generally ok but I'd rather stay at a different hotel.

what I can't believe is that they charge for Wi-Fi..!

*photos are from my Dec 2010 trip, and my camera was about to die (that's why the lines) but it still looked the same from my March 2013 trip

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review, July 5, 2013
Greetings from Grand Seasons Hotel, Kuala Lumpur!

Thank you for taking the time to share your experience of staying at our Hotel.
We appreciate your feedback and good comments on our central location as
for complimentary wifi if your stay in our crest rooms you are entitled.

Our lifts are currently being upgraded we very sorry for the inconvenience caused.

We wish you a pleasant week ahead!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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555 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
surrey
Top Contributor
108 reviews 108 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
242 helpful votes 242 helpful votes
4 of 5 stars Reviewed May 9, 2013

Check in was faultless, cases were taken up to our room and the concierge showed us how the aircon, tv, safe etc all worked. The position of the hotel is quite good, it's approximately a 25 minutes stroll to KLCC. If you don't fancy walking the monorail station is 5 minutes away. Hotel also offers free guest parking.
Rooms are a good size, some facing the Twin Towers. Rooms although well furnished are looking a bit tired. Breakfast was exceptional, plenty of variety for both western and oriental tastes. Staff we all very attentive without being overbearing. One slight complaint, our second nights sleep was not the best, there was a lot of noise from the room next door. I addressed this at checkout and was credited with a 25% discount on one nights stay. Very proactive response to my complaint. Putting this small issue aside I would stay at this hotel again.

Room Tip: Ask for a room facing the Twin Towers.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review, June 10, 2013
Greetings from Grand Seasons Hotel, Kuala Lumpur!

Thank you for taking the time to share your experience of staying at our Hotel. We appreciate your feedback as it motivates us to work towards improving our hotel standards and to live up to your expectations the next time you visit us again.

We are sorry about the noise you had to bear from the guest room next.

We are upgrading our lifts to provide our guests better service please bear with us!

We wish you a pleasant week ahead!
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Penang, Malaysia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 3, 2013

Check in was efficient and painless. Car parking was not too bad. The door access cards only one worked at any time! Room (30th Floor) was nice and comfortable with a good view of Petronas twin towers. Bathroom was spotlessly clean. Towels and sheets were spotless. The in the room coffee and tea service was good and used items were replaced efficiently. The safe and fridge were convenient to use. the shower in the bathroom was not hand held and required some acrobatics to bathe. Water pressure was okay but it took for ever to get hot water in the mornings and at night. The in-house radio channel did not work at all. I stayed two nights and got the newspaper only once. Lifts were inexplicably slow. Breakfast was excellent, if you were an Indian vegetarian! I did not try the rest of the breakfast. The coffee was insipid at best. Did not try the tea. You could just walk across the road to get to the General Hospital and the MRT was only a very short walk away. Taxis were easily obtained.

Room Tip: ask for rooms higher up and those with a view of the twin towers.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review, May 6, 2013
Thank you for your time sharing your good experience with us at our hotel. We are glad that you've enjoyed staying with us and that we have met your expectations to a satisfied and happy stay when you visited our country.


We look forward to welcoming you back to our hotel soon!
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Hyderabad, India
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 29, 2013

It was very good experience.

Check in was very fast. as per our request got the tower view room..............

especially the breakfast was awesome....

some improvements required for the lift fastness....

Overall it was very good the maximum rate was for food quality.................

Room Tip: top floor, tower view
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review, May 6, 2013
Thank you for your time sharing your good experience with us at our hotel. We are glad that you've enjoyed staying with us and that we have met your expectations to a satisfied and happy stay when you visited our country.

We were having an event during the time of your stay as such our lifts were busy, our apologies.

We look forward to welcoming you back to our hotel soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
1 review
3 of 5 stars Reviewed April 28, 2013

If you are hopping over KL ( like we did while returning from Bali to Bangalore) and want to look around the city this hotel is good. The KL hop on-hop off busstop 21(I guess) is at a walkable distance and you can see all the important places in the city on it :) The good rooms have a great view of Petronas and the not so good rooms have a view of some lake and the Monorail.... You got to insist to get the twin tower view in case you have booked a standard room. I was traveling with my husband and my parents and we had 2 rooms with different views. Rooms are nice and clean, Food is also fine. The room service menu has a combination of different cuisine... But the housekeeping is not great...In fact 1 of our rooms didn't have bath towels and it took them pretty long to get some for us :). Overall it's a nice hotel (more of a business hotel I guess) and their concierge's service is also pretty nice. Like KL this hotel is also dynamic, crowded and full of life!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review, May 6, 2013
Thank you for your time sharing your good experience with us at our hotel. We are glad that you've enjoyed staying with us and reviewed the hotel as a Business Hotel.

We are glad that we have met your expectations to a satisfied stay when you visited our country.


We look forward to welcoming you back to our hotel soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 18, 2013 via mobile

We were here for two days.the breakfast menu was good.but the dinner at indian restaurant was poor.the location of this hotel is perfect.it is close to metro station.u can just walk and access the metro.the rooms were comfortable and we had good view of the city.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review, May 6, 2013
Thank you for your time sharing your good experience with us at our hotel.

We are glad that you've enjoyed our breakfast spread which has really pleased you. Do try the dinner at Seasons Cafe which is an International Buffet we assure you that our spread is irrestible!

We look forward to welcoming you back to our hotel soon!
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Mumbai (Bombay), India
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 18, 2013

During our visit to Malaysia we stayed in the Hotel. The room we got was nice on the 24th floor with a good view of Petronas, KL Tower and other part of the City. The Lobby of the hotel looked a bit crowded but we could check in without much delay. One of the advantages of the location is that the hotel is close by to a Metro Rail station and you can also see the train movement from the hotel rooms

We only had bed, and buffet breakfast in the Indian restaurant. The food was good with reasonable choices and the exhausted items were also getting refilled quickly. The Room was not having any complimentary internet connectivity which is chargeable at ~ 10 MYR per hour
While the size of the room was fine for two people the lobby looked small considering the tourist movement and the number of lifts in operation were also seem to be inadequate. When we checked out, the lift stopped almost at every floor for people waiting to get in, only to get frustrated seeing the crowded lift.

Barring this, we had a nice time, good sleep and we enjoyed our stay in the hotel.

Room Tip: Opt for higher floors
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review, May 8, 2013
Thank you for your time sharing your good experience with us at our hotel.

We are glad that you've enjoyed staying with us and that we have met your expectations to a satisfied and happy stay when you visited our country.

We have complimentary internet usage for rooms starting from Deluxe and above.

We look forward to welcoming you back to our hotel soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Seasons Hotel

Address: 72 Jalan Pahang, Kuala Lumpur 53000, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #121 of 274 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Seasons Hotel 3.5*
Number of rooms: 800
Official Description (provided by the hotel):
Officially the tallest hotel in Malaysia, Grand Seasons offers magnificent views of Kuala Lumpur skyline. All our 800 rooms are elegantly furnished with guests' comfort and practicality in mind. Corporate and discerning travellers will appreciate the Seasons Crest Rooms with its dedicated lounge. The hotel offers four Food & Beverage outlet. ... more   less 
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Also Known As:
Grand Seasons Kuala Lumpur
Hotel Grand Seasons

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