we arrived at 12 noon to find no rooms were ready for us
after 20 minutes wait they gave us 2 rooms
we got up to floor 13 to find the carpets, beds etc all in the corridor due to a refit
down we went to reception ....
2 hours later and with a soft drink voucher !!! we were given two more rooms ............. up we went to floor 7 both rooms dirty not cleaned and stunk of carpet glue, varnish due to refit on other rooms on the same floor
carpets dirty, stained, not a good start
our friends were shown to another room which was ok
we then had to go back to reception and start again
given yet another room which thankfully was ok nothing special. large, clean etc but just ok the bed !!!???? was the most uncomfy i have ever slept on not in ........ a concrete slab comes to mind you couldnt make a dent in it all it was so hard
the staff were usless all apart form the fab bellboy who knew more of what was going on than any of the reception staff who i must say was just ignorant but not as ignorant and offhand and downright rude as the bar staff when we went for our free soft drink !!!!!!!!
the hotel is ideally situated for all you need to do in KL but is it really worth the hassle
after compaining we was given a plate of fruit etc as a pacifier and then a drink with the manager who tried to smooth out the problem but it really shouldnt have happened in the 1st place if the staff knew what they were doing
return trip ............ really dont think so















