Ok let's get this out of the way first - as it took some discussing before deciding to give this a rating of Very Good.
On the evening of our checkout (we had checked out at noon and left our luggage in storage for the day), we walked back to the hotel to pick up our bags and wait for our transfer to the airport. Having been given our bags, and with a fair few people in the process of checking in, my spouse stepped into the lounge with our bags to get out of the way of people whilst I went to use the bathroom. When I came back, she was far from impressed, having been told - and this is not a direct quote as the English of some of the staff was very limited and so I'm paraphrasing - that she had to leave and the room was for paying guests.
Now, whilst I could possibly understand it might not be desirable to have guests waiting for transfers to hang out in the lounge, I believe there would have been better ways of handling the situation and speaking to guests in what was quite a rude manner. Once again, one can perhaps attribute this to a lack of understanding of the English language (and granted, the English of the staff member in question was obviously miles ahead of our Malay, which was non-existent), but with it raining outside and only one single guest in the lounge, one might have expected/hoped for it to be handled differently.
A few more incidents - our coffee making facility wasn't working, nor were the speakers in the bathroom and the shower drain flooded the bathroom floor on our first day.
By the way, I was under the impression the main areas of the hotel was smoke free but this does not seem to be the case as we kept seeing people smoking in common areas of the hotel. Honestly can't say if this was staff turning a blind eye to guests breaking non-smoking rules or if one was allowed to smoke but if the former, it makes the above experience all the more frustrating.
That was a long introduction. You might read the above and think we had a horrid time and that we've made a mistake when rating the hotel but nothing could be further from the truth. We would both happily stay at the Maya again as we found it a lovely hotel and would check for availability next time we go to KL.
The location is superb, only a few minutes walk from the Petrona Towers and perhaps no more than 500m to the monorail - just turn right as you exit the hotel, walk about 400m down the road to an intersection where you cross, on your left, and go up an escalator to the Bukit Nanas station. Public transport is excellent, cheap, clean and not once did we feel unsafe, which goes for our whole trip in Kuala Lumpur.
We arrived very late at night due to a delayed flight but check-in went without a hitch and we were up in the room within a few minutes. The room was of a generous size with a king size bed and an equally generous bathroom - by the way, when the shower drain was blocked and flooded the floor, it was serviced in the same instant that we reported it. With the exception of our experience upon checking out, we found staff to be very curteous, always greeting you with a smile. The hotel had free wifi that worked better than that of many other hotels in Western countries we've stayed at. The room had everything we felt we needed, including a safe, and the free complimentary English newspapers every morning was a great touch.
The hotel breakfast alone is worth coming back for. There is a great selection of food at the breakfast buffet - if you can't find anything to your taste, have a look at the menu and ask to have it cooked for you. As far as we're both concerned, the only problem with the breakfast is the risk of over-indulging on food ranging from fresh fruit, full English breakfast to more traditional Malay food; the selection of pastries is awesome.
The hotel has a spa and a pool that's well worth a trip. We meant to use it on our first morning only but ended up making it a daily routine as the hydro-therapy pool works wonders on a tired body, as does the sauna.
Once again, our rating of this hotel, despite a few incidents, should be seen for what it is. This is a great hotel at a terrific location and to rate it any lower would be unfair.
- Official Description (provided by the hotel):
- Hotel Maya Kuala Lumpur is a boutique urban resort hotel, located just an 8 minute walk away from Kuala Lumpur City Centre. This designer hotel has 206 well appointed rooms - 100 studios and 106 suites. Check-in can be as early as 7a.m with prior arrangement, and all rooms enjoy butler services. Highlights of the hotel include the Sky Lounge which offers a stunning view of the city skyline, and our hydrotherapy pool at Anggun Spa. ... more less
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