I booked 2 non-smoking rooms at the Renaissance for a 1 night stay before flying to Jakarta. Upon arrival, they could only provide 1 room, and it was a smoking room. They convinced me to take to as it was an upgraded room from what I had booked. Upon entering the room, the tobacco odor knocked me over. It was the worst I had ever experienced. I am amazed the hotel does not clean better. After about 30 minutes, we received a knock on the door with a key to "change rooms", but in reality we still needed our second room. Confusion occured from that point as the person delivering the key didn't seem to understand that we needed a second room. Finally, yet another key was delivered for the second room. Later in the day, I requested a room change out of the tobacco smelling room since I had requested non-smoking to begin with. I was offered a new room AT A HIGHER PRICE. I refused and just toughed it out in the original room.
The room itself also had problems. The shower drain was so disgustingly clogged, I was afraid it would overflow into the bathroom. Also, the television did not work at all. The view, however, was spectacular.
The staff, while polite, all seemed somewhat confused about what they were doing. I will choose another of the many good K.L. hotels next time.
