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“Excellent location and clean, freindly and good value” 4 of 5 stars
Review of Hotel Royal Kuala Lumpur

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Hotel Royal Kuala Lumpur
3.5 of 5 Hotel   |   Jalan Walter Grenier, Kuala Lumpur 55100, Malaysia (Formerly Coronade Hotel)   |  
Hotel amenities
Ranked #113 of 274 Hotels in Kuala Lumpur
Vienna, Austria
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Excellent location and clean, freindly and good value”
4 of 5 stars Reviewed October 30, 2013

The hotel is located in the heart of the shopping district of Kuala Lumpur. Markets as well as malls are all in easy walking distance.

The hotel is being renovated and I was put in one of the newly spruced up rooms. Very comfortable with air con, that all important kettle and tea/coffee. The wifi internet access is efficient (you get a voucher that is valid for 3 days at a time, if like me you are here fro longer you can get another one). I was lucky and got the internet access for free as part of my room deal.

Breakfast is good with a large selection of different foods including toast making facility and western style (though the spicy stuff is far more exciting). It is a good place to have a meeting the meeting rooms are large and the snacks tea/coffee served at breaks are on time and plentiful. Have lunch into the price and they do a very good spread.

The room safe is one of the larger ones and easily accommodates my laptop plus my valuables.

Room Tip: There is a 7-11 shop just around the corner (turn right when leaving the hotel and turn 1st right an...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, Public Relations Manager at Hotel Royal Kuala Lumpur, responded to this review, November 1, 2013
1 November 2013



Dear Finnbar_Oooh

YOUR STAY AT HOTEL ROYAL KUALA LUMPUR

Thank you for your recent patronage of Hotel Royal Kuala Lumpur!

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Yours sincerely


THE MANAGEMENT
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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418 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Sri Kembangan, Malaysia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 28, 2013

staying at this hotel for a workshop with some agency, need to stay for 5 days.
first thing that gives bad impression was that you need to pay for the internet. really?
Internet has becomes a basic necessity and for a hotel that locates in a good location in Kuala Lumpur such as Bukit Bintang, this was a big turn off.
Another thing that really annoys me was the renovation that took place on SUNDAY. They are renovating something in the hotel but it involve hacking and i have a meeting everyday and during sunday we cant focus much as the sound and vibration from the work really interrupt our discussion. They should do any renovation by weekday or if they cannot pick another day, use contractor that can do the work without the hacker/ breaker. Imagine a family try to have an RNR but cannot sleep due to the noise.
Coincidentally the pool was closed until end of the month so i cant use the facility.
For the room, the bed was comfy but the aircond are a bit too strong. even i close the unit for my room, the breeze still comes in through the door and i have to block the door's gap with towel.
The good thing was the food was great. Good selection and offering and most importantly, tasty!
i think this is the main attraction of the hotel as during the lunch time and dinner, the crowd will be quite a lot.
I''m giving 2 stars because 2 reasons.
1. no free internet at room.
2. inconsiderate to customer with the renovation works.

Room Tip: ask the room facing sungai wang plaza as the other side face another hotel and do not offer any good...
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, Public Relations Manager at Hotel Royal Kuala Lumpur, responded to this review, October 31, 2013
31 October 2013

Dear lewmoker

YOUR STAY AT HOTEL ROYAL KUALA LUMPUR
Thank you for choosing at Hotel Royal Kuala Lumpur during your recent trip to the city!
As much as we value your patronage, we appreciate your observation and concern, be it on our facilities, location or service level. We have taken note of your views and we will seriously look into the matter and moving forward, take corrective steps to put things in order and better perspective.
Hotel Royal Kuala Lumpur is currently undergoing renovation affecting all rooms and facilities. The work will be carried out in a few stages and it is scheduled to be completed in 2014. At the moment we have renovated all of our Executive deluxe room which are located on 19th and 20th floor. Simultaneously we are also upgrading our function rooms on level 1 and all other areas including our swimming pool, coffeehouse, the main lobby with the lobby lounge will also follow suit. We therefore apologize for any inconvenience you have had to endure.
Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.
Yours sincerely

THE MANAGEMENT
Hotel Royal Kuala Lumpur
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Bali, Indonesia
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 28, 2013

I booked non-smoking room but they gave me smoking room and when I complained to their staffs and worked very slowly because I've waited 25-30 minutes to move from smoking room to non-smooking room but they didn't come. So, I decided to do by my self, went to receptionist to ask for a new key room and then brought my own luggages. And when I was there, they were doing renovations at the pool so I can not work at room because of the sound of machines was very noisy during the day.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, Public Relations Manager at Hotel Royal Kuala Lumpur, responded to this review, October 31, 2013
31 October 2013

Dear percursatiopunta

YOUR STAY AT HOTEL ROYAL KUALA LUMPUR

Thank you for choosing to stay at Hotel Royal Kuala Lumpur during your recent trip to the city!

We sincerely value your patronage as much as we appreciate your observation and concern about our facilities and service level. We have taken note of your views and we will seriously look into matters that require corrective steps to put them in better order and perspective.

For your information:

• Hotel Royal Kuala Lumpur is currently undergoing extensive renovation involving all rooms and facilities. The upgrading works will be carried out in a few stages and the project is scheduled to be completed in 2014. At the moment we have renovated all of our Executive Deluxe rooms which are located on Level 19 and Level 20 as well as Deluxe rooms on 2 other floors. Works are also being carried out on function rooms on Level 1 and Level 2 and the Swimming Pool on Level 3. We thus apologize for any inconvenience you have had to endure.

Finally, should you be making any future plans to visit Kuala Lumpur again please let us know. We would like an opportunity to welcome you back and hopefully you can try out a new room and check out other renovated facilities.

Yours sincerely

THE MANAGEMENT
Hotel Royal Kuala Lumpur
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Johor Bahru, Malaysia
1 review
5 of 5 stars Reviewed October 28, 2013

I stayed at Hotel Royal Kuala Lumpur on the 2nd Week of September. My two-day stay has been pleasant until I checked out. All the staff are very friendly, knowledgable and helpful. Food at Makan2 Coffee House also was excellent and very well presented. I will would like recommend this hotel to all of my friend.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, Public Relations Manager at Hotel Royal Kuala Lumpur, responded to this review, October 30, 2013
30 October 2013


Dear isaaceva

YOUR STAY AT HOTEL ROYAL KUALA LUMPUR

Thank you for your recent patronage of Hotel Royal Kuala Lumpur!

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard. *Your appreciation of members of our staff has also been noted and passed on to enhance the staff’s motivational level.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Yours sincerely

THE MANAGEMENT
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putrajaya, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 26, 2013

Travel during last weekend, shopping and enjoy moving. One stop at hotel nearest bulk it bintang recommend by friend.. Feel welcome and welcomed recommend the food promotion then we try if not mistaken level mezzanine ...we having steamboat dinner and was great the service very friendly...after meal we decide to check in in the hotel I was a been located at the new renovated floor..and surprise me the new room was nice compare with 4 years ago..lot of changers now.. Will come again and for restaurant package was awesome. Good choice..

Room Tip: Good room feel comfort and great of course
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, Public Relations Manager at Hotel Royal Kuala Lumpur, responded to this review, October 30, 2013
30 October 2013


Dear guesttravel1

YOUR STAY AT HOTEL ROYAL KUALA LUMPUR

Thank you for your recent patronage of Hotel Royal Kuala Lumpur!

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Yours sincerely


THE MANAGEMENT
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury Region, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2013 via mobile

Stayed for couple of nights here I would have to say this is one of the best hotels I have ever stayed in...perfect location..staff so friendly so helpful with my children and my mother..they could have done even more than I expected..big thank to Mr.Iszeran thanks for your kind helps and warm services. Cheers!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, Public Relations Manager at Hotel Royal Kuala Lumpur, responded to this review, October 30, 2013
30 October 2013


Dear An_alice2

YOUR STAY AT HOTEL ROYAL KUALA LUMPUR

Thank you for your recent patronage of Hotel Royal Kuala Lumpur!

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard. *Your appreciation of specific members of our staff has also been noted and passed on to enhance the staff’s motivational level.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Yours sincerely


THE MANAGEMENT
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 24, 2013

I think this may have been mentioned before, but taxis from the airport are unfamiliar with this hotel. Hint: it is next to the Park Royal. I guess the name changed recently, maybe that's why. So, after being charged double in the taxi, because we were traveling from the airport around midnight, we ended up getting out of the taxi when we arrived downtown and walked the last 3 blocks. Slightly frustrated, it was nice to receive a welcoming smile from the reception desk upon our arrival. We only slept one night in this hotel. It is very centrally located, within walking distance of lots of shopping and restaurants. The pool was still closed for renovation, but I don't know if we would have had a chance to use it anyway. We were offered full access to the Park Royal's pool if we wanted to use it. The room was large, the bed comfortable and the shower hot.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, Public Relations Manager at Hotel Royal Kuala Lumpur, responded to this review, October 30, 2013
30 October 2013


Dear Mdp16

YOUR STAY AT HOTEL ROYAL KUALA LUMPUR

Thank you for your recent patronage of Hotel Royal Kuala Lumpur!

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard. *Your appreciation of our staff at the Reception has also been noted and passed on to enhance the staff’s motivational level.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Yours sincerely


THE MANAGEMENT
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Royal Kuala Lumpur

Address: Jalan Walter Grenier, Kuala Lumpur 55100, Malaysia (Formerly Coronade Hotel)
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #113 of 274 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Royal Kuala Lumpur 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Business-oriented 20-story Hotel located at the heart of the business center, 100 meters from Bukit Bintang Monorail Station & 50 km from airport. ... more   less 
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Also Known As:
Coronade Hotel Kuala Lumpur

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