Positive: This is an older, well established, large hotel with a large number of amenities including a nice pool although surprisingly no fitness centre. It is in a great location on a busy street in the middle of the major shopping and dining area of Bukit Bintang. We were upgraded (on their initiative, perhaps because we were staying for six days) to a medium large room overlooking the pool, which was a nice size room with separate chairs and small coffee table, and a work desk. The bed was huge and comfortable, the room has a medium sized safe (not quite big enough for a 15 inch MacBook) and the bathroom was a good size and well appointed. We had room service dinner one night and it was a basic menu but good quality, generous, tasty and piping hot food. All staff in all positions we encountered were friendly, attentive and helpful, which is not as common as you might expect, and certainly appreciated.
Negative: Our upgraded large room was unfortunately equipped with an adjoining room door which had no soundproofing and on a night there was a family next door we could hear everything all night. Soundproofing to corridor also not great. It took us a couple of days to get used to the lingering smoke smell in the room - it appears hotels in Malaysia still allow smoking in the rooms. We struggled to warm the room up, despite having maintenance reset the ventilation temperature. The room had aircon if we needed it but the default ventilation was too cool and there were no heating options. The ambient temperature in the corridors and public spaces was chilly too - great for businessmen in suits and ties, not so good for scantily clad tourists! The free WiFi only applied to one device at a time, and in addition was dire, varying between occasionally snappy to largely pitiful and virtually unusable. We were unable to connect an iPhone to the network throughout our stay as the signal was too weak, and our iPad and laptop struggled to stay online, not only in our room but in the lobby, and nothing at all possible around the pool. This was pretty disappointing in a four star hotel in a country that has such high speed, unlimited internet. Overall however, we were happy with our stay here and will probably stay again.
Pool side are quieter and larger, but watch out for adjoining room doors.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.