What a harsh reality after dreamy Malaysian province! Receptionist described as "complimentary higher than you booked" the room that paled before the ones in both Port Dickson and Melaka - though we actually advance paid a quadruple (!) rate. All basic and working amenities, decent beds, the safe locker, regular bathroom and set of individual towels - but (unless one travels in Russia) these are no achievement. KL is too hectic but that hardly an excuse when are're left stranded on the departure day 'cos the nightshift staffer failed to pass your taxi booking order on. On probe one eatery (basement Club) turned "special occasion booked" - and Reception can't even understand. "Multiple Award winner" Indian restaurant turned to be a section sharing one kitchen with "regular" restaurant, and then the latter one has weird schedule for "specially guest priced" buffet dinner. If you, like us, happen to be fish / veg aficionados Malaysia is not first place to go and this hotel's ground floor restaurant menu falls flat altogether. "We don't satisfy a VIP like you" the waiter let out wrily, but I was finally rewarded with special Fish Curry (not on menu), tipping the waiter well. Okay the trying of their revolving elitist top-floor eatery helped none - although I had to fill in a positive (!) response review form. Too over priced and just poor on dessert, too little choice and obviously not patronized (except for us). The hotel, started out in 50s', needs refurbishment and better commitment than the attitude of the pool towel attendant who would close service before due hour bacause of the rain. It's utterly disgraceful on the restaurant staff to let you know you're unwelcome by cleaning tables and stuff while the breakfast time is still on. On counter, they try to sell you overpriced tours like it were indeed Russian tour agency catering for rural dupes. You either go and act the dupe or turn on your inner guard. Food quality around KL eateries seems inferior to province, again. In fact, we got close to poisoning once. The hotel cuisine is bland. The only honest help came from bellboy who hopped a taxi for us so we at least caught our plane.
Presumably, top floors are better to cut distance from Oriental street buzz
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.