My friend and i spent 3 nights in the royale bintang hotel and were both bewildered at the four star rating.
Not to say that anything was backpacker hostel terrible but that disappointment and lack of even basic care lurked everywhere.
To keep it brief the staff have no intention of making your stay comfortable or going out of their way. From the 'concierge' (read tout) who insisted on pushing group tours on us and claimed they were impossible to organise without him to the room cleaning who every day left us one towel for the 2 of us and then took 30 minutes to come up with another one.
We had to change rooms on arrival because our non smoking room smelt like a chimney but despite saying they would send someone up to take us to our new room after 20 minutes we returned with our suitcases to the lobby to find nobody knew what we were talking about and having to start the conversation again. This indifference was what classifies the hotel as when we asked the lobby about laundry rules and were told we had to return up to our room and call laundry services and they refused to call for us.
Not to say that the non-human elements were ok: the hotel is in need of a makeover, the door lock took 5 minutes of trying to open everytime and we had ants scurrying on the headboards but these things are far less annoying when you sense someone actually cares and isnt just glad to see the back of you.
- Official Description (provided by the hotel):
- Best 4 Star City Hotel ... more less
- Reservation Options:
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- Also Known As:
- The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
- Royale Bintang Kuala Lumpur
- Royale Bintang Hotel Kuala Lumpur
- Kuala Lumpur Bintang Hotel