On reading the reviews here decided to try and confirm my room just before travelling even though it had been confirmed months before - phoned fom London 3 times only to have the phone put down on me 3 times..On arrival after an 18 hour journey with our 3 young children was told that the prebooked double and triple adjoining rooms were not available and they onbly had 2 twins on different floors. After quite a long heated discussion we were moved to the residences side of the hotel only to be asked to pay an extra £25/night for an extra bed as their apartment only had 4 beds in it...No-one showed us to the room - it took us quite a while to work out how to use the lift - you need to swipe a security pad in the lift with your keycard!
I was certainly not the only one going through this same process when we tried checking in.
There was no-one to help us with the bags and generally a reception of totally disinterested people who appeared not to really care whether we got our rooms or not.
The hotel is in a good location but even though we were on the 29th floor it was very noisy - we were woken up at 4.30am by passing traffic and all the surrounding building works adds to the noise from pretty early.
One other thing - the hotel only has quite expensive buffet meals.
I will never return to this hotel and would strongly recommend that anyone who stays here tries to get their rooms doubly confirmed before their arrival...we very nearly found ourselves in a very difficult situation.
The duty manager the following morning sorted out our issues very quickly but beware someone will arrive with a confirmed booking and not be given a room...
- Also Known As:
- Swiss Garden Hotel
- Swiss Garden Kuala Lumpur
- Swiss Garden Hotel Kuala Lumpur
- Official Description (provided by the hotel):
- Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Orbitz, Booking.com, Expedia, Hotels.com, Asiatravel.com Holdings, Cheap Tickets, Otel, Priceline, HotelTravel.com, getaroom.com and Tingo so you can book your Swiss-Garden Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.