We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pretty good location and service” 4 of 5 stars
Review of Swiss-Garden Hotel

Save Saved
You added Swiss-Garden Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Swiss-Garden Hotel
4.0 of 5 Hotel   |   117 Jalan Pudu, Kuala Lumpur 55100, Malaysia   |  
Hotel amenities
Ranked #89 of 261 hotels in Kuala Lumpur
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Pretty good location and service”
4 of 5 stars Reviewed October 27, 2012

I just came back from my trip. This is my first time staying at Swiss Garden Hotel, it was booked by my friend.

I arrived at hotel pretty early (7am) due to night coach ride and place our bags with the hotel then proceed with our itinerary. The lobby was nice and cozy. The ladies toilet near the lobby had this weird smell, I think the ventilation system is not very good.

We checked in around 6pm in the evening. The room is clean and modern, quite like the design. Just that the room is a bit small as we had 3 person in a room. We also requested for extra towel and pillow which the room services people provided swiftly.

The location of the hotel is pretty good, walking distance to shopping places like pavilion, lot 10, bukit bintang, sungei wang, chinatown. The street behind the hotel connects to Jalan Alor, which is a street of good food.

Hotel also provided shuttle bus services to some tourist attraction point like KLCC and Chinatown.

There's a swimming pool at 3rd level of the hotel, but it is quite small. If you just want to go for a dip, it's not bad.

Overall, I like this stay-over at this hotel and the service they provided.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, General Manager at Swiss-Garden Hotel, responded to this review, November 6, 2012
Dear vieon

We are pleased to hear that your stay with us was enjoyable and we are very grateful for the valuable feedback.

We look forward to welcoming you back to Swiss-Garden Hotel & Residences on your next trip down be it with family, friends or by yourself.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

836 people have reviewed this hotel

Traveler rating
    112
    380
    214
    88
    42
See reviews for
197
257
58
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Cairo, Egypt
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 24, 2012 via mobile

Good loocation, very poor housekeeping service. 2 nights to go and can't wait to check out.
Bed sheets are torn. Housekeeping forgot to put towles one day and did'nt change the sheets the next day. TV channels are not setup properly, only 1 or 2 channels are working others need retunning. Got a smoking room and not an ash tray in sight. Bath tub needs repair and cleaning, shower curtain is filthy.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wong_008, General Manager at Swiss-Garden Hotel, responded to this review, November 6, 2012
Dear L S

It is sincerely regretted that the housekeeping was not up to your expectations and we shall double our efforts to improve and maintain the standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Stockholm, Sweden
Top Contributor
113 reviews 113 reviews
43 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 4, 2012

We had stayed at Swiss-Garden 5 years earlier and were very satisfied. Now in Kuala Lumpur for the second time I guess we had a bit higher expectations, and unfortunately this hotel did not live up to them. The location is still alright not too far to the shopping streets, and Chinatown as well as local food streets are nearby. The rooms, on the other hand, have aged significantly and are in need of a refurbishment. The breakfast was not what it used to be either; the basic options are there but that's it. And the bar with the entertainment was now almost empty on both nights. As there are many other excellent and cheap accommodation options available in KL, I would try one of those first.

Room Tip: High floor perhaps, but they all seem quite similar.
See more room tips
  • Stayed November 2011, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, Manager at Swiss-Garden Hotel, responded to this review, October 8, 2012
Dear MakkiPakki

Thank you for coming back to Swiss-Garden however we are a little disappointed to hear that your 2nd time experience with us was not as pleasant as your 1st one. We have noted your comments however and shall work hard to rectify any area(s) of shortcoming.

Have a pleasant day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Earth
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed September 30, 2012

Stayed at this hotel for 5 nights. I didn't really have a choice with the hotel since it was booked for me for a work trip. For this price, I'd have chosen somewhere else in the KL golden triangle area. Given, this hotel is closely located to Petaling St (KL's chinatown) about 10min walk along dusty busy road past an abandoned construction site and the busy messy Sentral bus station; and it is near Jalan Alor food street about 5min across the road and through that road to Bukit Bintang but at the older end so its not that great. I didn't feel too safe walking back after dinner. Other than that, it's not that close to anything else, and as previous viewers noted, i wouldn't advice to walk around the area too late at night and the cab driver at the hotel accost you once you're out.

Check-in was very slow, one of the slowest i've experienced - over an hour. I was assigned a smoking room (very heavy smoke smell) even though i asked for a non-smoking room. and had to wait close to half hour before someone came to change me to another room which was so much better.

The cleanliness of the room is passable. But i've had one day where there were old stains on the bath towel, another day there were holes in the bath towel - really, please change your old towels! We received newspaper every day which was good. No wifi in the room, only wired broadband which is chargeable at RM10 per 24hr. but you can get free wifi at the business lounge on 11 floor (this was not advertised i only found out when i asked the business lounge).

But this takes the cake... for two consecutive nights, the public announcement system went off around 2-3AM in the middle of the night. first night was some kind of indian music, second night was a sound check (test test... test test... and some malay words). i called up the front desk and apparently a few people had already called. two nights of disrupted sleep = two cranky early mornings. not the way to go for a working trip.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, Manager at Swiss-Garden Hotel, responded to this review, October 2, 2012
Dear Soj0urner

We are disheartened to learn of your negative experience during your business trip last month in which you stayed with us.

Location wise, we are quite centrally located and our friendly concierge team can assist you with transfer arrangements. However, we would like to clarify that the taxi drivers outside the hotel are unfortunately beyond our control. We have brought this matter up to the attention of the relevant local authorities and will continue to do so if and when a complaint arises.
In the meantime, we would recommend using the services of the hotel limo counter which provides much better taxis and the price is only marginally higher than normal taxis.

We are constantly training our front line associates to be more cognizant of the needs of our valued guests. However, the service you encountered does not reflect the premier service standards we deliver and any shortcoming is sincerely regretted.

Wi-Fi is available in the Residences and also all our F&B outlets for a very nominal fee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 29, 2012

The hotel is very nice - rooms are clean and large. Free internet access. The location is not great and not bad -- just okay... not super close to mass transit and everything is more than a 5 minute walk away.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, Manager at Swiss-Garden Hotel, responded to this review, October 8, 2012
Dear Eric G

Hang Tuah MRT/LRT station is located within walking distance as are a majority of the major shopping hubs and nearby tourist attractions. Pavilion Shopping Centre, Fahrenheit 88, Lot 10, Starhill Gallery are just some of the more prominent ones. For the latest in technology and electronics i.e. computers, smartphones, tablets etc, Low Yat Plaza is also nearby.

We also provide a complimentary shuttle service to KLCC Shopping Centre twice a day and once a day to Chinatown in the evening.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 27, 2012

I went to KL with family in April 2012 and stayed in Swiss Garden for 2 Nights. Its good hotel at nice location to reach out shops easily at Bukit Bintang for shopping. Food at this location is ok but not with much choice for vegeterians.. :(.
Last but not least point, this hotel is little bit expensive compare to services provided, so didnt find value for money except for location of hotel.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, Manager at Swiss-Garden Hotel, responded to this review, October 8, 2012
Dear Kunuchopra

Thank you for staying with us in April 2012. Our location is a major plus point and the hotel is conveniently located to major shopping hubs, tourist attractions and other attractions within the city centre for example Chinatown.

You will be pleased to know that we have added a vegetarian section to our buffet breakfast at Flavors and we have been getting good feedback from our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 26, 2012

We stayed here for two nights. We were a family of four travelling from Singapore around Malaysia. The hotel is well situated in the Bukit Bintang area close to many restaurants, malls etc . Easy to get to the main attractions in the city. We used the hop on hop off bus around the city. The hotel was adequate for our needs we had originally booked a family room but it was not suitable as there was a very strong cigarette smell. We were relocated to two connecting rooms straight away. Overall our stay here was great staff nice and friendly and helpful for tourist information.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, Manager at Swiss-Garden Hotel, responded to this review, October 8, 2012
Dear Suefazack

Thank you for staying with us in August 2012. We are pleased to hear that your stay with us was a pleasant one indeed. Location wise, we are centrally located right in the heart of the city thus making it very easy for our guests to go around be it by foot or via public transportation.

The Land Public Transport Commission (SPAD) has also introduced a new intracity bus service called Go-KL City Bus which covers two loops over the central business district (CBD); with one starting from KLCC and the other from Pasar Seni. Its salient features are that it’s free, disabled friendly, Wi-Fi enabled, security cameras installed both onboard and facing outwards, GPS, and undercover enforcement officers riding along with normal passengers to ensure no untoward incidents. Best of all, this bus service is also eco-friendly as a sapling will be planted for every cumulative 1000km and the old bus tires will go towards creating artificial reefs to help restore damaged coral reefs and enhance fisheries.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Swiss-Garden Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swiss-Garden Hotel

Address: 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#51 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Hotel 4*
Official Description (provided by the hotel):
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Hotels.com, Expedia, Travelocity, Booking.com, Priceline, Cheap Tickets, BookingOdigeoWL, TripOnline SA, Despegar.com, HostelWorld, Otel and Venere so you can book your Swiss-Garden Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur

Owners: What's your side of the story?

If you own or manage Swiss-Garden Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.