I stayed 2 nights at the Westin while in transit. This hotel was highly recommended by my sister and friends for its ideal location and buffet breakfast!
Firstly, the room was beautiful and very clean. I had a mini surgical procedure on my foot a week prior to my travel and it was of utmost importance to be in a clean place! It definitely met my standards! Actually it was above it! Thank you!
Secondly, perfect location as I dragged my feet to the shopping malls which were roughly 5-10 minutes walk away!
My only regret is the breakfast! I arrived very early morning and queried whether I could possibly swap my buffet breakfast that day instead of the day I was leaving as I would be departing at 5 am and would be missing the buffet breakfast. I was denied this request. I then spoke to two different staff about the fact that I had purchased a buffet breakfast but would be missing it and if I could instead have a room service breakfast served. I was told to tick off what I wanted and leave it at the door prior to 1 am. I did so and specifically hand wrote on a piece of paper as well what I wanted.
The day of my departure, I received a big breakfast with a lot more than I had requested including a huge steak which I cannot eat. This was among the other food on the plate and made it difficult to eat given my religious beliefs. I then got a bill to sign which confused me as I had already paid for my breakfast and settled the bill. I contacted reception who explained that because it was room service, it was being charged! I was very upset as it meant I had doubled paid for a breakfast that I couldn't even eat! However, as I was in my way to a wellness retreat, I did not want to spoil my mood and conceded to go to reception to settle the bill. To my greatest surprise, they told me not to worry about it and did not charge me! I was very grateful! Thank you very much as it restored my faith in great customer service! Thank you again.
On another note, I did have breakfast on my first day. I thought it was rather strange given all the raving about it. The spread was minimal and I was very surprised, however enjoyed my meal. It's only later when I read the reviews and spoke to my sister that I realized that I went to the wrong room!!! Aaaarrrrgghhh! I wish someone had directed me to the proper room and told me about the proper buffet breakfast that I had rightfully purchased! Being a foodie, I was really looking forward to it and had even woken up really early! What a shame!
But all in all, great hotel and I would definitely go back! I even signed up for the SPG!
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- Also Known As:
- The Westin Kuala Lumpur Hotel Kuala Lumpur
- Westin Kuala Lumpur
- Kuala Lumpur Westin