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“Return visit for our 40th anniversary” 4 of 5 stars
Review of The Westin Kuala Lumpur

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The Westin Kuala Lumpur
5.0 of 5 Hotel   |   199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia   |  
Hotel amenities
Ranked #26 of 286 Hotels in Kuala Lumpur
Certificate of Excellence
Brisbane
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Return visit for our 40th anniversary”
4 of 5 stars Reviewed May 17, 2014

A little late with this review however better late than never as they say!! This was our second stay at the Westin, the first in 2010 as a stopover to the Maldives, then as a 4-night break on our way back to Australia. First impression this time is that the hotel has become a little aged, however, the service, friendliness, food ......amazing. As it was a special anniversary for us, we upgraded to the Executive Club ...... So worth it! The extra cost as little as a bottle of wine (their price) a day, included all you would expect and the staff were delightful. Position of the Westin is amazing ..... Pavillion directly opposite, Town Square within walking distance and ever present taxis for Chinatown or wherever. We did the tour of Melacca .... Fantastic. All in all, a wonderful week and will definitely be back

Room Tip: We stayed one of the Executive Club floors and would highly recommend it
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 18, 2014
Greetings Susan W

Yes, agree with you it's better late than never. On behalf of the team, we once again wish you a very belated happy 40th anniversary.

Despite our constant efforts to maintain the building, the hotel is indeed getting old. We do have plans to refurbish but unfortunately we are unable to communicate an exact date now and hope you understand.

Please come back to celebrate your 41st anniversary with us. We look forward to another great celebration.

Take care and be well


Hratch Khatchanian
General Manager
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1,727 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Perth, Australia
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed May 14, 2014

This hotel is firstly in such a great location! opposite Pavilion shopping centre...and the closest entrance leading down to the food court (an added bonus - if the in-room dining menu doesn't appease your appetite)

The hotel trends well with other properties in Westin brand, but stood above the rest when when we checked in and were offered an additional amenity - other than the ones we had already selected! We opted in for cookies - which were quite nice - and came in a nice little keepsake tin.

The rooms are well appointed with all your standard amenities which you would expect of a hotel this calibre including robes, slippers and dental kits. The TV, equipped with HDMI and a dvd player, so if you got the cables, and are keen to plug and play - be sure to bring it with you.

Our room overlooked Pavilion, and was on the 30th floor (i think) the hotel is neatly kept and considering the amount of traffic (both foot and car) that pass by, and through on a daily basis, it still feels secluded enough to feel removed and in your own little world. Our room also had awesome views of The Petronas towers overlook Pavilion in the distance, which looked awesome at night, all lit up, and in the morning sun.

In room dining was unfortunately a tad disappointing - perhaps after eating at the markets, and trying local delicacies fresh from the grill, the 'modernised'/hotel-esque adaptation wasn't as great - still good, just not AS authentic. none-the-less, the selection of food is definitely ample enough to satisfy everyone.

We didn't opt in for breakfast, only because we were never up early enough - and just figured to go straight to brunch along Bukit Bintang or near by cafés (the new? Tours les Jours a definite plus and worth a visit for a bite)

The Westin Kuala Lumpur is definitely a property we'll return to again in the near future - opposed to the Sheraton Imperial, where we have usually stayed when in town.

Room Tip: Ask for a Tower view room - when in town, make the most of it.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 14, 2014
Greetings hopdan88

We thank you for staying with us and taking the time to review our hotel - sincerely appreciate the fantastic feedbacks.

Please come back again whenever you return to Kuala Lumpur.

Take care and be well



Hratch Khatchanian
General Manager
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London, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2014

Can be tried,a good location, attentive Mr door man, nice property, worth a visit while in kl. Also hav3 a idea of the places around, nd u can also find small eatries too near by. I guess they have twin tower facing rooms too... shell out more to have thwt luzury

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 14, 2014
Greetings travelocityfever

Thank you for giving us an opportunity to serve you - delighted to know all went well and you had a great stay experience.

See you again soon.

Take care and be well



Hratch Khatchanian
General Manager
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Amsterdam, The Netherlands
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 12, 2014

We stayed at the Westin KL as our friends recommended it to us, due to it's excellent location. And it was! Right across the Pavilion Mall and on Bukit Bintang we didn't go short on options to dine or have a simple coffee. Also, if you're staying in this area, don't forget to visit Jalan Alor at night, just to enjoy the atmosphere, eat or snack on some local foods and fruits.
The hotel is already more than a decade old, but they managed to preserve the level of luxury. Of course, some things could be updated, for example the bathroom (especially the toilet) and the swimming pool area. We found the pool area a bit outdated and not really clean. The towels were old, the lounge cushions we're stained and there we're bugs in and around the pool. Also, it's quite noisy from some type of machine humming hard...the music could not mask that.
Everything else was great. We booked a room with club access and the Club Lounge was excellent. We enjoyed the cocktail hour, as the snacks were quite tasty. Children are also very much welcome. The staff was very nice to them and our kids enjoyed the kids club and the lounge as well. Breakfast was good, as you could choose from three locations: the Living room, Chinese restaurant (where they serve pork) and the Club Lounge.
We also received a late check-out at 4 pm, as we requested one as we had an evening flight and could enjoy the Lounge for another half hour. Very much appreciated!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 13, 2014
Greetings Ko_020

Thank you for taking up your friends' recommendation to stay with us and hope you have made the rignt choice.

In spite of our constant efforts to maintain the building, we are aware the hotel is indeed getting old. We do have intention to refurbish but unfortunately we are unable to communicate an exact time at this point in time.

As for sighting of bugs around the pool area, we have already arranged for the Pest Control company to carry out fumigation. The noise is from the blower of an adjacent building - regret to note that we are unable to do anything about this and hope you understand.

Once again, your feedbacks are greatly appreciated and look forward to your return soon.

Take care and be well



Hratch Khatchanian
General Manager
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Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 11, 2014

stayed two night in this hotel for family trip.
excellent service and hospitality
very convenient,since situated just across the pavillion mall, near to bukit bintang station and walking distance to the main shopping area
definitely will stay again

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 13, 2014
Greetings myra_sany

Thank you for your support and great review.

All of us here look forward to welcoming you back soon.

Take care and be well



Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Australia
Level Contributor
156 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 10, 2014

Booked two rooms in this hotel for a recent family trip, rooms were not interconnecting but side by side. Rooms were of a great size and the hotel is in a very good location. Walking distance to shopping and restaurants. Breakfast was included in our package. There was a huge choice and the bakery was pretty good for a hotel chain. Did not eat at any of the restaurants in the hotel as there were lots of great places to choose from within walking distance.
The only thing that was a let down was the layout of the lobby, very ordinary for a hotel of this calibre.
Would definitely stay here again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 11, 2014
Greetings Goslats

We thank you for staying with us and taking the time to review our hotel - we do have interconnecting rooms. Perhaps you would like to request for this on your next visit.

Good to know you will return - all of us here look forward to welcoming you back.

Take care and be well


Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed May 7, 2014

We spent five nights at the Westin over the Easter period and found it to be excellent, great location just a couple of minutes walk to the main shopping area! 10 minute walk to Time Square! The rooms are large and very comfortable! We had the need to call reception on a couple of occasions and they were there to fix our small problem within minutes! The breakfast is amazing, huge choice of dishes and a great bakery! It does cost a little extra but it was well worth it!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 8, 2014
Hi Karen M,

Thank you for taking the time to write a review on our hotel. We are pleased to hear that you enjoyed your 5 nights stay with us during Easter. We apologize for the small issue you faced, and glad that we managed to rectify the problem in a timely manner. Good to know that you loved our buffet breakfast, as we always want our guests to eat well during their stay.

We look forward to see you soon. Have a serene day!

Thank you and be well
Hratch Khatchanian General Manager
Report response as inappropriate
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Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#23 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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