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“Great hotel with a good location.” 4 of 5 stars
Review of Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
5.0 of 5 Hotel   |   Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
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Hotel amenities
Special Price
Stay 3 Pay 2 (FREE NIGHT)
Ranked #29 of 278 Hotels in Kuala Lumpur
Certificate of Excellence
Ipoh, Malaysia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great hotel with a good location.”
4 of 5 stars Reviewed May 23, 2014

I stayed at this hotel with my spouse. Check in was quick and smooth. The hotel room is spacious and clean. The location of this hotel is close to the bukit bintang shopping area. You can get there within 5-10 minutes via taxi or monorail. The road in front of the hotel tends to get clogged up by heavy traffic during lunch time and after work. Try to avoid it during that time. Overall we had a great stay. Great rooms with great views, flawless check in/out, and excellent breakfast buffet.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, May 25, 2014
Dear Beerbythebeach and spouse,
Great feedback and the entire team of Sheraton Imperial says Thank You for taking the time to post this review and all your compliments and nice words. With pleasure we acknowledge that you have enjoyed or excellent breakfast buffet and our spacious rooms.
We all hope to be your host again and send best regards
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,072 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (470)
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English first
Gosford, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 18, 2014

I stayed at the Sheraton Imperial at the beginning of this month for 3 nights. Due to the short duration of the stay it was therefore a busy one. Firstly the pitfalls of my stay:

It's a lovely hotel however not a great location. The main shopping district Bukit Bintang can only be reached by taxi or monorail (which can be painful at times). Therefore the hotel isn't in walking distance of the city's main attractions.its just a little too far out of the way unfortunately.
Currently there is construction works across the road from the hotel so it's quite dirty and dusty and not anything to look at around the hotel.
Our TV in our room didn't work
We had issues connecting/staying connected to the wifi

What I enjoyed about the stay:

Very spacious room
Comfortable bed
Great view over the Petronas towers
Excellent breakfast buffet, many options for different nationalities
Door staff/lobby staff were warm and welcoming

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, May 20, 2014
Dear couple EmmieLouC,
Thank you very much for taking the time to post this review and we are sorry to hear that you felt the hotel is not well located as the Petronas Twin Towers are just a few minutes walk away and all major attractions are close by using either the monorail or taxis which are at cheap fares and accessible in front of the hotel. KL is a big city and walking is not advisable due to the traffic and distances. A new shopping mall will open its doors end of this year and further enhance the location of Sheraton Imperial. On the other side we would like to thank you for all the positive feedback in regards to our spacious rooms, excellent breakfast buffet and our warm and welcoming team.
We do hope you will have a chance to visit us again and remain with best regards
Stephan Sieberg
General Manager
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Geraldton, Australia
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 17, 2014

We arrived in KL just before midnight, All went smoothly at the airport and the pre-paid taxi got us into KL in good time. Then it all went haywire. After being stuck in traffic jams for hours we finally arrived at the "Imperial" hotel, a seedy type of hotel in a seedy (but colourful!!) location. After convincing the taxi driver to call the Sheraton and helping him set the GPS, we arrived at our hotel 3 1/2 hours after leaving the airport :( Our check in was very efficient and we were whisked up to our room within minutes, We were in a Delux twin room with 2 double beds and the room was very spacious. A huge bathroom and also room to store luggage etc with the safe. The room was a little dated and tired but the size and comfort more than made up for it. The lobby, restaurant and bar areas all lovely and the service was excellent, each staff member we had contact with was courteous and friendly with a smile. The hotel is a little out from KLCC and Bukit Bintang but there is a mono rail station only 50 or so metres away or its an easy taxi ride. We had only one meal at the hotel which was lovely although quite pricey by KL standards. We enjoyed our 3 night stay, being spoilt in lovely surroundings. I like the fact that it is not brand new, it has some character and charm, The hotel is spotlessly clean (what I saw anyway), pleasant staff and a little different to the "same, same" of many hotels.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, May 18, 2014
Dear Shirls86 and friends,
With deep regret we read your comments in regards to the torture you went through coming from the airport to KL. Thank you for your honest feedback and we are all happy that finally you enjoyed your time at Sheraton Imperial and experienced a wonderful and pleasant stay at our property. Thank you very much for taking the time to write this feedback and all the positive comments and compliments. I definitely will pass all your feedback to my team and thank them personally for a well done job and very good customer care.
Hope to see you again.
best regards
Stephan Sieberg
General Manager
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Canary Wharf
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 16, 2014

A group of us stayed here in the first week of May 14. First impressions - wow! The location, lobby area, check-in was all without fault. On the positive side, the Sheraton is centrally located and within easy reach of the main attractions and shopping areas. Breakfast was awesome with a ample selection to cater for even the fussiest eaters; situated in an equally nice restaurant with 5 star surroundings. All in all a very pleasant way to start the day. The swimming pool and Spa area were immaculately kept and we took full advantage of the steam and heat saunas. Lots of bathrobes and towels were provided. There are free computers and Wifi in the lobby area. The WIFI was relatively fast and suitable for face timing.

I did have some negative comments to add. Firstly the hotel was running at 40 per cent capacity and even though we requested a room with a view of the Petronas Towers, we didn’t get this. We were however given a room high up - floor 26th I think. The lifts are fast so no issues about spending extortionate amounts of time in the lift. Unfortunately our room appeared quite dated and there were some areas in the bathroom that could probably do with refurbishing (shower seals for example) We didn’t receive any complimentary water, toiletries on arrival nor enough robes, slippers or towels for 3 persons. This is minor. The biggest issue was the noise from the nightclub below. I mean wow! From 12 midnight to the early hours you could feel the bass through your pillows. It's like you were actually at the club - but you weren’t and might as well have gone because there was no way of sleeping through it - not for me at least.

So overall a pleasant stay but deducting one star - possibly 2 stars but either way, not a 5 star experience. I think there should be a warning about the club or at least clarify the days that it operates. On the face of it, Sheraton has the wow factor on the surface but as you delve deeper – the cracks are beginning to show.

Room Tip: As far away from the night club side as possible...unless you like partying at 3am of course
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, May 18, 2014
Dear The-don786 and friends,
Thank you very much for this honest feedback and we all apologize for the shortcomings in regards to room availability and amenities which I will address to our Front Office and Housekeeping team. This does in no way reflect the usual high level of quality and service and I agree that even during low occupancy more attention should be paid to these details. Sorry for the inconvenience caused with the noise from one of the clubs nearby which disturbed you during the night. Please again accept our sincere apologies but we do hope that you will consider the Sheraton Imperial again for any next visit and we will take special care of all arrangements to regain your trust and convince you about our hotel an its services.
best regards
Stephan Sieberg
General Manager
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Medellin, Colombia
Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 15, 2014 via mobile

Excellent locaton, perfect view to Twin towers. Hotel staff is very kind, rooms are fancy and comfortable. Breakfast is fantastic and room service is fast and with high quality. I really enjoyed my stayed here.

Stayed June 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, May 18, 2014
Dear ABalzan,
With great pleasure we read all your positive comments and feedback and would like to thank you very much for posting your experience. We loved all you compliments and send a big Thank You to Shanghai.
best regards
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2014

Very impressive inside, bedrooms were clean and updated everyday, we stayed with 3 kids joint rooms, staff very helpful and speaks English well. Breakfast, continental and lots of variety, very good. Location is great with close to all amenities.

Room Tip: Only down side we noticed was rooms not facing twin towers were noisy at night with night club music...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, May 18, 2014
Dear family asbmkb,
Thank you very much for your high rating of our services and all the compliments in regards to your recent stay. we are convinced that your experienced our facilities very positively and ejoyed your time in KL.
Best regards and greetings from Malaysia.
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 15, 2014

The location of the hotel is great. Nice rooms and services. Warm and very helpful staff. Stayed on the 26th floor and could get a view of the twin towers from my room window. The variety of the food at breakfast buffet was impressive.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, May 15, 2014
Dear couple rajat_ag,
Great review and we all would like to thank you very much for taking the time to post this experience feedback and we are glad you enjoyed the view of the Twin Towers from your room on 26th floor. I will pass on your comments in regards to the superb breakfast to our culinary team and we are looking forward to welcome you again in the not so far future.
best regards
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#21 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Official Description (provided by the hotel):
Sheraton Imperial Kuala Lumpur Hotel welcomes you with warm Malaysian hospitality. We are conveniently located within the business and commercial district, making it easy for you to get to your workplace and city attractions. The hotel is minutes away from world-famous landmarks such as the KLCC, Petronas Twin Towers and KL Tower. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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