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“Great Stay, Great Lounge Service” 5 of 5 stars
Review of Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
5.0 of 5 Hotel   |   Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
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Hotel amenities
Special Price
50% off room rate
Ranked #11 of 261 hotels in Kuala Lumpur
Istanbul, Turkey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Great Stay, Great Lounge Service”
5 of 5 stars Reviewed October 21, 2012

I have had a great stay at Sheraton Imperila Kuala Lumpur. The rooms are clean and nice, the hotel's location is very central and there are many different choices available for food. But my best comment is for the great service at lounge. The lounge team is marvellous, they made me feel at home during my long terms stay.

G. Kurdoglu

Room Tip: Rooms with Petronas Tower views are very good.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, October 27, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comments about the room, location of the hotel and dining experience. Glad you enjoyed the Club Lounge experience that made your stay feel like being home.

We look forward to welcoming you back to the Sheraton Imperial if your travels include Kuala Lumpur again. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
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Bangalore, India
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 21, 2012 via mobile

As thr is nt really much 2 do in the city i wanted 2 stay is a really very good hotel. N Trust me this hotel was worth it.
The Rooms are huge Great neat n u ll love it
The view from th room is also good.
I was given a room wch hd Twin tower view....thanks Sheraton
N n n n trust me Guys the breakfast is really very very very good.... huge many types of dishes i think a person from any place in th world can happly have food n fill his stomach....
Cheerz ll suggest ppl 2 stay thr....
Thanks

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, October 27, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comments about the friendly service you received from our associates, views of the Towers from the room and our signature breakfast.

We look forward to welcoming you back to the Sheraton Imperial if your travels include Kuala Lumpur again. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 18, 2012

What a great hotel, facilities, friendly professional staff and so close to everything.

Amazing views of KL,the Towers, other impressive buildings and parklands.

Shopping,night life, food, drinking , some great different bars close by.

Cannot complain. Spa is awesome - Dont leave without Massage or visit to Spa at least

Room Tip: go for the best, club suite or deluxe, heaps of room with separate lounge area to bedroom makes the...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, October 18, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comments about the hotel facilities, spa, friendly service you received from our associates, location of the hotel and views of the Towers from the room.

We look forward to welcoming you back to the Sheraton Imperial if your travels include Kuala Lumpur again. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2012

Stayed there over the weekend to celebrate 17th wedding anniversary. Great rooms, best bathroom ever & very spacious. Went for dinner at villa danieli, great food. However, if only house guests come not dressed in shorts & tshirts, wt kids in tow.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, October 27, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. Glad all went well on your wedding anniversary and we appreciate your positive comments about the room and Villa Danieli dining experience.

We look forward to welcoming you back to the Sheraton Imperial if your planning includes a weekend getaway or just for dining experience. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 15, 2012

My favourite hotel to send my business clients to stay in KL City. In business stays what you want are 3 important requirements. 1. Convenient ways to get transport, 2. Conveniently located, 3. Convenient access to food and entertainment.

The Good:
1. Price is affordable for the standards you receive.
2. Located near KLCC and pubs just down the road!
3. Good restaurants - Villa Danieli, one of the best Italian restaurants in KL City.
4. Rooms are clean, comfortable and presentable especially SPG floors!
5. Suitable even for families.

Things to take note of:
1. Since this place is smack in KL City, becareful of the peak traffic hours. Even if the hotel is conveniently located, getting stuck in traffic - before office, after office hours, and during heavy rain - is a nightmare.
2. WIFI is not free.
3. Parking is not free, limited, and on the high side.
4. Everytime I am there, the front desk always is always busy attending guests which requires some wait time. I guess this translates to a high occupancy hotel.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, October 18, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comments about the room, friendly service you received from our associates and location of the hotel within the train hubs. Glad you also liked our Italian venue - Villa Danieli! For WiFi, its not complimentary in the rooms but all public areas like lobby, Link@Sheraton, restaurants and poolside area gets to enjoy complimentary internet. Also, thanks for the feedback on the front desk as this helps us improve on our speed to manage guests expectation.

We look also appreciate your comment about sending all your business clients to Sheraton Imperial KL! Since you're from KL, we look forward to welcoming you back to the Sheraton Imperial again. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 11, 2012

Helpful staff...no complaints at all about this hotel. Comfortable bed, furnitures are well maintained and clean.If you travel by taxi in the city will be very incovenient cause KL taxi does not go by meter...you have to negotiate a price before going on board. However, the monorail station is within walking distance from the hotel which is very convenient to any lanmark in KL. Next to the hotel there are also many pubs along the street, but are a little bit quiet ..i guess this place is not so popular for the local.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, October 18, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comments about the room, friendly service you received from our associates and location of the hotel within the train hubs.

We look forward to welcoming you back to the Sheraton Imperial if your travels include Kuala Lumpur again. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 8, 2012

Here is everything that's awesome about this hotel:

1) It is literally across the street from KL Sentral monorail station which makes it VERY EASY to get here from the airport and then to almost any landmark in Kuala Lumpur. I couldn't be happier with the location.

2) Rooms are large and clean. Bed is very comfy.

3) We got the internet and breakfast package which I recommend you get if you will be using either one. It is cheap when you get it as a bundle and their breakfast buffet had a HUGE selection of delicious foods.

4) Concierge staff is very helpful and knowledgeable. It was our first time in KL and we had a lot of questions for them, all of which they went above and beyond in helping us.

Room Tip: Starwood floor rooms were great. I'm not sure how the other floors compare.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, October 9, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comments about the room, friendly service you received from our associates and location of the hotel within the train hubs. Glad you also liked our signature breakfast at Essence!

We look forward to welcoming you back to the Sheraton Imperial if your travels include Kuala Lumpur again. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Kuala Lumpur
#8 Romantic Hotel in Kuala Lumpur
#9 Business Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#12 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Official Description (provided by the hotel):
Sheraton Imperial Kuala Lumpur Hotel welcomes you with warm Malaysian hospitality. We are conveniently located within the business and commercial district, making it easy for you to get to your workplace and city attractions. The hotel is minutes away from world-famous landmarks such as the KLCC, Petronas Twin Towers and KL Tower. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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