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“Top of the Chain” 4 of 5 stars
Review of InterContinental Kuala Lumpur

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InterContinental Kuala Lumpur
5.0 of 5 Hotel   |   165 Jalan Ampang, Kuala Lumpur 50450, Malaysia   |  
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Ranked #18 of 274 Hotels in Kuala Lumpur
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
“Top of the Chain”
4 of 5 stars Reviewed May 26, 2014

I stay with this group for business travel, normally at the Crowne Plaza but since there isn't one in KL I tend to stay with the Intercontinental. This obviously is the flagship brand under the group, the rooms are huge and have everything you need. Gigantic bed and large bathroom with all the toiletries provided. Good pillow menu, big fluffy towels and dressing gown plus good slippers.

The staff here are very friendly and helpful offering a great service. The hotel itself is in a great location; just a short walk (couple of minutes) to the KLCC mall and twin towers and a 15 minute walk to Bukit Bintang using the overhead walkway.

Good value for money.

Only downer is the Breakfast is pretty average!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 28, 2014
Dear iYapple,

Thank you for taking the time to share your recent experience at the InterContinental Kuala Lumpur with the TripAdvisor community.

We are delighted to read that you appreciated our spacious rooms and friendly staff. I will without doubt share your feedback on the breakfast with the chefs. We look forward to welcoming you back on your next visit!

Kind regards,
Hafidh Al-Busaidy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,445 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Singapore, Singapore
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 25, 2014

Stayed at this hotel over a business trip over a weekend. The hotel is the old Nikko hotel. A little old but the rate including breakfast was well worth it.

A bit off the shopping belt but within a slow walking distance

Room Tip: The hotel is hidden from the main road. Used to be the Nikko hotel.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 28, 2014
Dear TaiLim,

Thank you for taking the time to review our hotel on TripAdvisor. I am glad to read that you found our room with breakfast worth it. From the entire team we thank you again, and hope to see you back with us the next time you are in KL!

Warm regards,
Hafidh Al-Busaidy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed May 23, 2014

My wife and I stayed in this hotel for only two nights in December.
Although we didn’t spend much time in the hotel, neither used its facilities, the overall impression is good.
The room was large, nice and very clean.
The breakfast buffet was good enough, but it seems that the personnel was not sufficient since we had to wait 10-15 minutes in line before entering the restaurant because the tables were not cleared.
Good service at the reception, check-in and check-out very swift.
If we come again in Kuala Lumpur, Intercontinental may be again our choice.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 26, 2014
Dear Catalin I,

We appreciate you taking the time to post your review and thank you for your kind words. Whilst you had an overall good experience, we would like to apologise for the delay during breakfast as we hope to see you again on future visits.

Warm regards,
Hafidh Al-Busaidy
General Manager
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phnom Penh
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 23, 2014

I found the hotel intercontinental a great place to stay...close to Petronas Towers for the shopping... easy travel around the city. Rooms are spacious and very clean. Hospitality was extremely good and the Concierge had good knowledge and was very helpful.

Breakfast was great and they cater for everyone, good wifi connection, I had a good stay

Room Tip: I was at the front of the building mid level...room was good
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 26, 2014
Dear kitya_11,

Thank you for choosing to stay with us. At the InterContinental Kuala Lumpur we take pride in our efforts to help the guest feel welcomed by offering the best degree of customer service. Like you have mentioned, we are privileged to be located in walking distance to the tallest twin towers in the world which is the Petronas Twin Towers.

Again, thank you for staying with us and thank you for taking the time to write this review. We are hoping to have a chance to accommodate you again in the future.

Warm regards,
Hafidh Al-Busaidy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seremban, Malaysia
1 review
5 of 5 stars Reviewed May 22, 2014 via mobile

I had the pleasure of experiencing intercontinental's hospitality. What can i say...its heart warming. Thumbs up to its strategic location..facilities..overall appeal...etc. rooms are fantastic by the way... However.. what warmed my heart to it is the curtasy,genuenity of its very efficient,super friendly...joyful staff. They will go the extra mile just to make sure ure well taken care of. Thats amazing. U feel that..im home feeling. Yeah..coz they prove that they care. Personal touches right from the reception counter to housekeeping. U know what?..needless to say more...come and see for yrself. Note to self... the satay is yummy!!!!!!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 23, 2014
Dear Parimala P,

Thank you for taking the time to share your experience of the InterContinental Kuala Lumpur. We are very pleased to hear that you enjoyed your stay with us and appreciated the service of our team, and also the strategic location.

I will pass on your comments to our associates and they were very proud to receive such a feedback.

Once again, we thank you for the positive review and we hope to welcome you back in a near future.

Warm regards,
Hafidh Al-Busaidy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
95 reviews 95 reviews
77 hotel reviews
Reviews in 59 cities Reviews in 59 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed May 21, 2014

I stayed here on business, the reception staff were very friendly, I asked for a quiet room and was given room 2316... so far so good... until I arrived in the room to find it right next to a bank of lifts and all I heard all night was the woosh of lifts and thunk of their breaking system and because I was right next to the lift lobby the sound of people talking as they entered and exited the lifts.... mmmmm

The room itself was fine... no wow factor but everything worked and the bathroom was large. I expect more from an Intercon

The real downfall for this hotel is its restaurants... if you like Japanese or Chinese food you will be fine, if you are looking for Malay or Western it's not good. The "English style pub" is a smoking room so its a pretty unpleasant environment for non-smokers and the only other option is the all day restaurant which has all the ambiance of a staff cafeteria....

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 23, 2014
Dear GlobalNomad62,

Thank you for taking the time to share your feedback regarding your recent stay at the hotel. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for all our valued guests such as yourself.

Though, I am sorry that you were not able to enjoy the full hotel experience. We strive to the highest level of service and amenities and will take into consideration your comments on the dining experience. You are a valued guest and we look forward to the opportunity of welcoming you back on future occasions.

Warm regards,
Hafidh Al-Busaidy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 21, 2014

What I like about the Intercontinental globally, is one can be certain of a level of service and quality.

I arrived early and the hotel staff had my room ready, check in was a breeze. The rooms were great, and their beds do such a great job... perfect for a weary traveler.

The location is good, short walking distance from the towers and shopping malls.

Overall great stay.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 23, 2014
Dear MarcHildreth,

Many thanks for taking the time to share your review of the InterContinental Kuala Lumpur. We are pleased to learn that you feel confident on the quality of InterContinental globally. Thank you for your kind comments on our guest rooms as well as the service you received while checking in. I will share your thoughtful remarks with the team.

We look forward to welcoming you back soon.

Warm regards,
Hafidh Al-Busaidy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#15 Family Hotel in Kuala Lumpur
#16 Luxury Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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