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“Not bad” 4 of 5 stars
Review of InterContinental Kuala Lumpur

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InterContinental Kuala Lumpur
5.0 of 5 Hotel   |   165 Jalan Ampang, Kuala Lumpur 50450, Malaysia   |  
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Ranked #18 of 268 hotels in Kuala Lumpur
Bucharest
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
68 helpful votes 68 helpful votes
“Not bad”
4 of 5 stars Reviewed May 23, 2014

My wife and I stayed in this hotel for only two nights in December.
Although we didn’t spend much time in the hotel, neither used its facilities, the overall impression is good.
The room was large, nice and very clean.
The breakfast buffet was good enough, but it seems that the personnel was not sufficient since we had to wait 10-15 minutes in line before entering the restaurant because the tables were not cleared.
Good service at the reception, check-in and check-out very swift.
If we come again in Kuala Lumpur, Intercontinental may be again our choice.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 26, 2014
Dear Catalin I,

We appreciate you taking the time to post your review and thank you for your kind words. Whilst you had an overall good experience, we would like to apologise for the delay during breakfast as we hope to see you again on future visits.

Warm regards,
Hafidh Al-Busaidy
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
phnom Penh
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 23, 2014

I found the hotel intercontinental a great place to stay...close to Petronas Towers for the shopping... easy travel around the city. Rooms are spacious and very clean. Hospitality was extremely good and the Concierge had good knowledge and was very helpful.

Breakfast was great and they cater for everyone, good wifi connection, I had a good stay

Room Tip: I was at the front of the building mid level...room was good
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 26, 2014
Dear kitya_11,

Thank you for choosing to stay with us. At the InterContinental Kuala Lumpur we take pride in our efforts to help the guest feel welcomed by offering the best degree of customer service. Like you have mentioned, we are privileged to be located in walking distance to the tallest twin towers in the world which is the Petronas Twin Towers.

Again, thank you for staying with us and thank you for taking the time to write this review. We are hoping to have a chance to accommodate you again in the future.

Warm regards,
Hafidh Al-Busaidy
General Manager
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Seremban, Malaysia
1 review
5 of 5 stars Reviewed May 22, 2014 via mobile

I had the pleasure of experiencing intercontinental's hospitality. What can i say...its heart warming. Thumbs up to its strategic location..facilities..overall appeal...etc. rooms are fantastic by the way... However.. what warmed my heart to it is the curtasy,genuenity of its very efficient,super friendly...joyful staff. They will go the extra mile just to make sure ure well taken care of. Thats amazing. U feel that..im home feeling. Yeah..coz they prove that they care. Personal touches right from the reception counter to housekeeping. U know what?..needless to say more...come and see for yrself. Note to self... the satay is yummy!!!!!!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 23, 2014
Dear Parimala P,

Thank you for taking the time to share your experience of the InterContinental Kuala Lumpur. We are very pleased to hear that you enjoyed your stay with us and appreciated the service of our team, and also the strategic location.

I will pass on your comments to our associates and they were very proud to receive such a feedback.

Once again, we thank you for the positive review and we hope to welcome you back in a near future.

Warm regards,
Hafidh Al-Busaidy
General Manager
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Singapore, Singapore
Top Contributor
85 reviews 85 reviews
70 hotel reviews
Reviews in 56 cities Reviews in 56 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed May 21, 2014

I stayed here on business, the reception staff were very friendly, I asked for a quiet room and was given room 2316... so far so good... until I arrived in the room to find it right next to a bank of lifts and all I heard all night was the woosh of lifts and thunk of their breaking system and because I was right next to the lift lobby the sound of people talking as they entered and exited the lifts.... mmmmm

The room itself was fine... no wow factor but everything worked and the bathroom was large. I expect more from an Intercon

The real downfall for this hotel is its restaurants... if you like Japanese or Chinese food you will be fine, if you are looking for Malay or Western it's not good. The "English style pub" is a smoking room so its a pretty unpleasant environment for non-smokers and the only other option is the all day restaurant which has all the ambiance of a staff cafeteria....

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 23, 2014
Dear GlobalNomad62,

Thank you for taking the time to share your feedback regarding your recent stay at the hotel. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for all our valued guests such as yourself.

Though, I am sorry that you were not able to enjoy the full hotel experience. We strive to the highest level of service and amenities and will take into consideration your comments on the dining experience. You are a valued guest and we look forward to the opportunity of welcoming you back on future occasions.

Warm regards,
Hafidh Al-Busaidy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 21, 2014

What I like about the Intercontinental globally, is one can be certain of a level of service and quality.

I arrived early and the hotel staff had my room ready, check in was a breeze. The rooms were great, and their beds do such a great job... perfect for a weary traveler.

The location is good, short walking distance from the towers and shopping malls.

Overall great stay.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 23, 2014
Dear MarcHildreth,

Many thanks for taking the time to share your review of the InterContinental Kuala Lumpur. We are pleased to learn that you feel confident on the quality of InterContinental globally. Thank you for your kind comments on our guest rooms as well as the service you received while checking in. I will share your thoughtful remarks with the team.

We look forward to welcoming you back soon.

Warm regards,
Hafidh Al-Busaidy
General Manager
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2014

We stayed in two Grand Deluxe rooms from 1-4 May. Spacious, beautifully furnished and gorgeous washrooms. I must really acknowledge the impeccable service delivery of the hotel staff. Every request was followed up with a call to ensure that we received what was requested, and the food i.e. room service and breakfast buffet is absolutely amazing. Salute to the chefs and cooks, you all did a terrific job! My husband and I are avid travellers, and this is by far the best we have tasted. Keep up the fantastic job, and Intercontinental Hotel should really be in the top of the list for anyone visiting Kuala Lumpur!

Room Tip: Go for the Grand Deluxe Rooms, you will not regret it!
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 22, 2014
Dear Mariam O,

We would like to take the opportunity to express our gratitude on your review of your recent stay with us at the InterContinental Kuala Lumpur.

We are delighted to learn that our rooms and staff made the difference in your stay with us. I will be sharing your comment with our kitchen team, as I'm quite certain, they will be thrilled to know that you and your husband had an amazing dining experience.

Warm regards,
Hafidh Al-Busaidy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2014

I reached this hotel earlier than expected. The interior of the hotel's entrance is pretty much amazing. I was greeted by very friendly staff and they helped me check in. The room was extremely roomy. Huge bath tub and the shower was separate. Very clean room. The iPhone dock was also working. TV has quite a variety of channels provided. The Wi-Fi was fast and smooth. I had no problems logging it.

The bed was comfortable and there's a menu for choosing the type of pillow you prefer.

Breakfast at the first level was amazing. Fresh fruit juice and a huge variety of food to choose from. There's this Malay staff who goes around talking to people eating alone. It made you feel pretty much welcomed. The British guy next to me was asking for directions and the staff walked him to the door and pointed out the directions.

Very good experience.

It is a walk-able distance from KLCC and Ampang LRT is right next to it.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 20, 2014
Dear Joyce P,

Thank you for your positive review on TripAdvisor. We are proud to hear that you enjoyed your experience with us while the amenities and breakfast were all to your likening as well as our convenient hotel location.

We strive on guests' satisfaction and your feedback is greatly appreciated. It is a real pleasure to read your extremely kind comments about our team and facilities.

Once again, thank you for choosing the InterContinental Kuala Lumpur and we cannot wait to welcome you back!

Warm regards,
Hafidh Al-Busaidy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#17 Luxury Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. Note: In our efforts to continually provide the highest standards of quality services and facilities to our guests, we are thrilled to announce our highly anticipated new project for the Club InterContinental Lounge on Level 26. The new Club InterContinental Lounge renovation will commence on July 1, 2014 with the expected completion date of December 30, 2014. During those dates, work noise might be audible between 9am - 6pm on weekdays and 10am - 6pm on weekends. In the interim, you may continue to enjoy your exclusive privilege at the temporary Club Lounge on Level 2. We will do our best to minimize any disruption from the renovation works and trust that you will have a memorable stay with us. We apologize for any inconvenience caused at this time and offer our sincere thanks for your patience and support as the hotel is actively working to provide the very best hotel experience. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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