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“Great place to stay in Kuala Lumpur” 5 of 5 stars
Review of InterContinental Kuala Lumpur

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InterContinental Kuala Lumpur
5.0 of 5 Hotel   |   165 Jalan Ampang, Kuala Lumpur 50450, Malaysia   |  
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Ranked #17 of 278 Hotels in Kuala Lumpur
Certificate of Excellence 2014
London, United Kingdom
1 review
“Great place to stay in Kuala Lumpur”
5 of 5 stars Reviewed January 6, 2012

Great location,well priced. Walking distance from KLCC and the Petronas Towers.The executive suite was excellent.The best part is the Club Room.Kathy,AJ, Darren and the team gave my family a VIP treatment during our recent stay.
Breakfast in the restaurant was good .
Overall excellent.Will stay at this hotel in future.
Mushtaq Parkar

Room Tip: Book a club room if you can
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, February 10, 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

Thank you for staying with us during your recent visit to Kuala Lumpur. We are indeed very happy to know that you had an enjoyable stay here with your family and our hotel’s facilities and services had fulfilled your expectations. We are very proud that our colleagues helped making your stay with your family the great one. Your comments will definitely inspire all of us to give our best and strive for excellence in providing the finest to our guests.

Once again thank you for sharing your experience with us on Tripadvisor and we look forward to welcoming you back to InterContinental Kuala Lumpur soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
Mumbai (Bombay), India
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 6, 2012

Situated in downtown KL, the Intercontinental (Initially the Niko, has changed management), the hotel staff and the hotel was outstanding!! There are shuttle services to KLCC (Petronas) which is a stones throw away and departing every hour and to the Berjaya Times Square every two hours. One of the best hotels I have stayed in!! Wished we could stay longer.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, February 10, 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

Thank you for your wonderful compliments on the exceptional service rendered by our hotel staff. It is indeed our pleasure to consistently provide a quality service to our guest and we are more than happy to go extra miles for our guest. You are certainly right about our location that is so convenient with the daily shuttle service provided.

Once again we thank you for taking time to share your experience with us and we look forward to welcoming you back very soon!
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Rome, Italy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2012

We spent only 02 nights at this Hotel and thoroughly enjoyed the experience.The staff were always friendly and helpful.The rooms were lovely,the bed was comfortable most importantly the bathrooms clean.Breakfast was good.All in all an excellent way to start our trip and it saved some money.That’s really impressive! This hotel is your best choice!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, February 10, 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

What a good news to know that we have another happy guest and we are delighted to know that you had a wonderful stay with us. It is indeed our pleasure to consistently delivered a quality service and we are more than happy to go extra mile for our guest. Thank you for the compliments and it will definitely inspire all of us to give our best and strive for excellence in providing the finest to our guests.

Once again thank you very much for sharing your experience with us and we look forward to welcoming you back soon.
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TO
Top Contributor
62 reviews 62 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 3, 2012

Located 10mins walk from KLCC and steps from the nearest LRT, it is conveniently located. Check-in was slow. The room is big, as expected from this brand. Walls a little thin in the bathroom and can hear others' conversations. 
Awesome breakfast! Soup noodle bar allows you to pick your own ingredients/noodle/soup. Fresh juice bar w/ choice of any fruits & vegetables you ask them to make. Coffee & tea service at your table. 
Get the breakfast package if you can. Can't find any fault with this place. Best Intercontinental we stayed at. 

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, February 10, 2012
Dear guest,

Greetings from InterContinental Kuala Lumpur!

We are delighted to hear that you had a fantastic stay with us. Our hotel is conveniently located in the city center and stone throw distance to LRT Station. Beside LRT, we also provide daily shuttle service to KLCC & Bukit Bintang (Farenheit 88) to our guest.

We apologize for the inconvenience caused to you during your check in and also the wall condition. However, we are glad to know that you had a good time especially during the buffet breakfast.

Once again thank you very much for sharing your experience with us and we hope to see you come back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 3, 2012

I booked a "Discover Asia" package for New Year's Eve weekend, this included a club level room and a $50 USD food and beverage credit.
I had requested a non-smoking room, one was not available when I arrived at the hotel, but one was ready in about 30 minutes (spent in the club lounge with free food and alcohol).
The room was spacious with a separate shower and tub in the bath. Amenities in the bath were good.
The breakfast in the club room had a somewhat limited selection (in comparison to the hotel restaurant buffed), but the quality was better.
The afternoon tea in the lounge was very good one day, and very slow the second day I tried it.
The evening food/beverage service was very good the first 2 nights, and the service was below average the 3rd night. I believe it was solely due to the attention of "AJ" one of the staff member assigned as club staff.
Pool was decent, no separate hot tub.

I could hear some TV noise from the room next door.

Disappointing that the pub allowed smoking indoors.

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, February 10, 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

Thank you for staying with us during your recent trip to Kuala Lumpur. We have duly noted on the comment with regards to our facilities and service provided. We sincerely apologize for the inconvenience caused and also the inconsistency service received during your stay. Rest assured that the hotel does not condone such satisfactory standards and the comments mentioned had since been rectified.

Once again, we apologize for any shortcomings that you encountered during your stay. We thank you for sharing your feedback in TripAdvisor and we look forward to welcoming you again at InterContinental Kuala Lumpur.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
60 reviews 60 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 2, 2012

We booked into a pair of Club rooms - so lots of this will not apply to the standard rooms which we didn't see. In general terms the location is good - about 15 mins walk to Petronas (where there is a transit stop) but the roads around are very busy and sound like they sometimes get used as a racetrack in the middle of the night! Pool is nice but completely surrounded by high rises - this being a city centre. The club experience is a notch up - check in on 26th floor, attentive staff, great club lounge where you can get afternoon tea and breakfast (which we did and were good) and apparently drinks early evening (which we didn't). Bedrooms are large and very well equipped with huge beds, luxury bathroom, large screen TV with DVD and pc connection plus Ipod dock. If I have to mark it down I'd say the breakfast chef was a little slow - the place wasn't full and he struggled to get the egg orders out in a reasonable time. Not a problem for us as we were on holiday but maybe a little frustrating if you are a business traveller on a schedule. And we were very surprised that the coffee and drinks we got on check in had not been cleared from the bedrooms when we got back again that evening.

Room Tip: worth checking room rates for the club rooms; it may be worth a little extra for the experience esp...
See more room tips
  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, February 10, 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

Thank you for staying with us and taking time to provide us with your valuable feedback. Our hotel is conveniently located in the city centre of Kuala Lumpur. Besides the LRT Station, we provide daily shuttle service to KLCC & Bukit Bintang (Farenheit 88) to our guest and you may get the schedule from our concierge colleague.

Club for Club InterContinental Lounge is one of our exclusive privileges InterContinental guests and we are delighted that you enjoyed your stay with us, especially the service rendered by our Club Floor Colleagues. We sincerely apologize for the unpleasant experience that you have faced during the breakfast and also in the uncleared cups in the room. Rest assured that the necessary actions have been taken to further improve our services.

Once again thank you for your sharing your experience with us and we hope to welcoming back you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
789 reviews 789 reviews
263 hotel reviews
Reviews in 262 cities Reviews in 262 cities
1,903 helpful votes 1,903 helpful votes
4 of 5 stars Reviewed January 1, 2012

As Platinum ambassadors, we were upgraded to a suite, which was a big plus during this stay. The suite was spacious, with two large bathrooms, a huge very comfortable bed and a nice lounge room. The views out towards the hills on the edge of KL were a very nice backdrop.

We had club access and there was a good range of drinks and food, including red, white or sparkling wine. The staff were mostly helpful and considerate, with a suitably personalized approach to service. The lounge also attracted an interesting and colorful range of characters and we eavesdropped on some rather odd conversations at neighboring tables! It is usually quite busy so it would probably be a good place to meet people and socialize, were you so inclined.

The location is quite central and taxis are not expensive to various shops and restaurants in the area. Overall, this would be a good base for your stay in Kuala Lumpur.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, February 10, 2012
Dear guest,

Greetings from InterContinental Kuala Lumpur!

Thank you very much for staying with us and we are happy to know that you enjoyed your stay in our suite room. All our suite room comes with Club Lounge access which serve breakfast, all day refreshment, evening cocktail and etc. Your feedbacks are most appreciated and we are glad that you enjoyed the facilities and the friendliness of our hotel colleagues. Apart from taxi, a daily shuttle service to KLCC and Bukit Bintang (Farenheit 88) is available and you may visit our concierge to get the schedule of the shuttle service.

Once again thank you for taking time to provide us feedback and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#9 Business Hotel in Kuala Lumpur
#14 Luxury Hotel in Kuala Lumpur
#14 Romantic Hotel in Kuala Lumpur
#15 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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