I had a 4-night stay in this hotel, in Nov. 2011. It was my 4th visit in Kuala Lumpur during the last 3 years. In my precedent 3 visits I've been stayed in Rennaisance, Hilton, and Shangri-La. Now, I stayed in the Intercontinental which is the first opened in Malaysia. Consequently, the comparison between all them is inevitable.
The hotel (ex Nikko) is situated in the city center, within 5 minutes walking distance from the Petronas Towers, the Suria shopping complex and the Convention Center. From the airport, the fastest and cheapest way to go to the hotel is by the KLIA express train to the Central Station (a 28-min trip). From there, you catch the rapid rail (Kelana Jaya Line) and you reach the hotel within 10 minutes. The train station, named "Ampang Park", is at front of the hotel.
Looking from outside, the hotel has a very modern look. Inside, the decoration is of rather old fashion, but it creates a sense of luxury in all the public spaces and guest rooms. If you like the traditional luxury, it is fine. If, however, you prefer the ultra-modern style, Hilton is more adequate. Check-in was fast. The Lobby and the Reception area was beautiful and impressive. The Lobby Lounge on ground floor was also beautiful for relax and for day and evening drinks and coffee, with live music in the evenings. The Bentley's Pub on first floor was also very good for a night drink.
My room was on the 21st floor. It was big in size, with floor-to-ceiling window, flat-screen TV etc. The decoration was beautiful, although relatively old. Some parts showing their advanced age, like the external door and the bathroom door, must be replaced. Decoration in Shangri-La and Rennaisance was about similar, in contrast with the ultra-modern internal face of Hilton.
Breakfast was served in the "Serene" restaurant, on ground floor. It was good, but with limited variety of Asian breakfast specialities. In contrast, breakfast in Hilton, Shangri-La and Rennaisance was better regarding variety. Buffet dinner in this restaurant was disappointing. The term "buffet" means that you can eat everything from the buffet at a fixed price. Here, in this "buffet" you pay for every food you take to eat. They give you a sheet of paper representing the food list, and they check and charge everything you get: a practice totally unacceptable for a 5-star hotel. Really, it was an a-la-carte dinner in "buffet style'. As with breakfast, the variety of foods was unexpectedly limited: 2 types of cheeses, 2 types of salads and desserts etc. Consequently, if you are a food-lover and you like to taste an ampious variety of local and international specialities inside the hotel, it is better to choose the Hilton or the Shangri-La, and secondarely the Rennaisance and the Intercontinental. From the other hand, the Chinese restaurant on the 1st floor was really good. I had a dinner there, and I really enjoyed the food served.
The hotel has a big swimming pool, although smaller than of Rennaisance, with palm trees all around and a good pool bar. The entire pool area was beautiful, creating a relaxing atmosphere. If I try to rate the pool areas of the 4 hotels, I give 5 stars in Rennaissance, 4 stars plus in Hilton and Intercontinental, and only 2 stars in Shangri-La (see also my relative reviews).
Regarding the location of the hotel, as I previously said, it is located in the city center, close to everything, like also the Shangri-La and the Rennaisance. Hilton is a little bit outside. So, if your main preference is the city center location, you can choose one of these three hotels except Hilton.
All the staff, as is the case in Asian hotels, was well trained, helpful and polite, always with a smile. Check-out was fast, also.
In conclusion, Intercontinental hotel Kuala Lumpur represents a good value for money, with many positive and some negative points. It needs some improvements.
- Official Description (provided by the hotel):
- A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more less
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- Also Known As:
- Intercontinental Kuala Lumpur Hotel Kuala Lumpur
- Kuala Lumpur Nikko Hotel
- Nikko Kuala Lumpur