The facilities in this hotel might need some touch up and upgrading, but for a traveler like myself who hardly spends much time in the room. I can tell you that this hotel is seriously amazing. Having stayed at a few hotels in the City Central Vicinity. Nothing beats the service in this hotel. It is so good that with each return to the hotel, even some random staff who helped me with my valet service recognized me. Not to mention the front desk manager Natalie, who remembers me by name. And some of the staff.
They made my stay better each time that I go there. And I'm really really impressed with the service. I have stayed there 5 times, and with each stay, they will always try to upgrade me to a bigger room even without requesting for it.
Then again, there were some changes to the front desk staff recently and I felt that they could have dealt with the situation better. Felt slightly condescended by one of the staff when I was checking in. But that being said, I'm not going to rate this hotel badly because of 1 isolated incident.
- Official Description (provided by the hotel):
- The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more less
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- Also Known As:
- The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
- Kuala Lumpur Ritz Carlton
- Ritz Kuala Lumpur
- Ritz-Carlton Kuala Lumpur