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“the only place to stay in Malaysia” 5 of 5 stars
Review of Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
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RM15 - BF+Upgrade+Wi-Fi
Ranked #1 of 278 Hotels in Kuala Lumpur
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“the only place to stay in Malaysia”
5 of 5 stars Reviewed May 24, 2014

If you want to be treated like a king go to the Shangra la Kuala lumpur. It ticks all the boxes great location, excellentl facilities, great service, top restuarents perfect for business and leasure, highly recommended

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (988)
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Florence
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 24, 2014

We spent the first few days of our stay in KL in another hotel. When moving to the Shangri-la it was like moving into paradise as a comparison. We had a fabulous view of the towers, the room was fantastic! Service was exceptional. A great place to base yourself for your time in KL. We spent a day just soaking up the pool and spa facilities. A fantastic place to stay!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunbury, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 24, 2014

From the moment you arrive you are treated like a VIP. Best service I have ever experienced and very natural, not false or pretentious. Everywhere I turned the service was impeccable.

I have no hesitation in giving this sumptuous, wonderful hotel 5 big fat stars!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 24, 2014

All Delux room are small with no movement space and luggage keeping space for 2 adults.you enter a 2 feet corridor with a left turn and land in a quarter of a circle room.Surprise awaited me with stained bed sheets and I found that bed linens have not been changed even in a check in room. I got them changed but same thing for the second night.
Buffet Breakfast is average with no taste in prepared food. No nuts / seeds in BF which is a standard items in all 5 stars. Repeated same grilled fish on 2 consecutive days.
Lobby is small with no 5 star feel. Always crowded like fish market.

Room Tip: Never book a delux room - it is small with no movement and luggage space
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseWee, Guest Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, May 26, 2014
Dear Guest
Thank you for staying with us during your recent trip to Kuala Lumpur. We thank you for your review and all comments highlighted by you have been looked into. In the meantime, we do hope that you would accord us another opportunity to prove our services to you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Top Contributor
75 reviews 75 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 23, 2014

We stayed for 6 nights in a Horizon Club room and having stayed at Shangri La hotels in the region previously we were not disappointed this time. The rooms are well appointed and larger than most more modern hotels, bed was very comfortable. In the bathroom there is separate bath and walk in shower, the shower was very good.
It is worth staying in a Horizon Club room, this gives access to the lounge for Breakfast, afternoon tea and evening cocktails, all of which were of a high standard. Refreshments are also available in the lounge all day.
The hotel staff, both in the Club lounge and throughout the hotel were fantastic, whilst this is usual at quality hotels in the region, in the Shangri La, this always seems just a little better. A nice touch was the offer of cold juice drinks one afternoon as we entered the hotel lobby after a days sightseeing in KL
The pool area is quite small, but reasonable for a city centre hotel, iced water is provided as soon as you choose your sun-bed.
We did eat in the Lemon Garden restaurant one night and whilst the food was very good it does get extremely busy.
The hotel is one of the most established hotels in KL but still provides an excellent level of quality and service that the others only aspire to.

Room Tip: Horizon Club Floor Room
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 23, 2014

The hotel is in a central location near the Patornas Towers, KL Tower and several malls. Also, near by are several bars/restaurants. The room was very nice and comfortable. The biggest draw for me was free wi-fi in the room. Finally, a five star hotel that offers complementary internet. I would definitely stay here again and would recommend it to anyone.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 22, 2014

Am currently staying at this amazing place. I booked it as a birthday present splurge to myself.
Arrived from Krabi feeling and looking like something the cat dragged in.
Escorted to the Executive check in. Was advised that because it was my birthday holiday, that the hotel was pleased to upgrade me from premier to a signature suite. What a fantastic birthday present. Thank you very much.
The suite is beautifully appointed with everything one could desire and more. Whilst I was out having a quick look around the hotel, a beautiful birthday cake, candle and chocolates were laid out in my room. What a touching surprise :)
Breakfast in the club is lovely. All the staff are so friendly and genuinely care about your wellbeing and enjoyment of this beautiful hotel.
I emailed hubby at home and told him I wanted to live here :)
Looking forward to the rest of my stay here. Thankyou again for making me feel so very special.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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