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“Unreal breakfasts!” 5 of 5 stars
Review of Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
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Ranked #1 of 274 Hotels in Kuala Lumpur
Dublin, Ireland
Top Contributor
136 reviews 136 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
106 helpful votes 106 helpful votes
“Unreal breakfasts!”
5 of 5 stars Reviewed March 23, 2014

Great hotel, spacious, modern and pricey. You'll pay for the excellence here. The breakfasts are like nothing I've experienced ever. Well worth a visit if you're on that side of the world. Professional service and nice atmosphere. Poolside was grand.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,266 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (951)
Date | Rating
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English first
Lund, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2014

Super Hotel. Fantastic service. The room I had was beyond expectations, just perfect. Breakfast great.
Apparently trip advisor require minimum 200 words but sometimes it is enough just to write it plain and simple as in this case – Super.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgarr, Malta
Top Contributor
56 reviews 56 reviews
45 hotel reviews
Reviews in 49 cities Reviews in 49 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 22, 2014

From the moment you arrive at the Shangri La you realise that it is something very special. My husband and I stayed in a Horizon Club room for 6 nights, the facilities and standards of service were exeptional. What makes this hotel stand out from other hotels of a similar standard is the genuine courtesy and dedication of the staff, not only in the Horizon club but throughout the hotel. The Horizon club staff were superb in every way, the manger Zie Mohd Zali ensured that we were happy with not just the hotel, but what we did in KL each day. The hotel is in a brilliant location to visit various tourist attractions, we used taxis, the monorail and walked to certain areas feeling safe at all times. We also used a same day outside laundry service offered by the hotel but not widely advertised, this is done by weight and costs much less than the hotel laundry.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, March 24, 2014
Dear Guest
Thank you for staying with us during your recent trip to Kuala Lumpur. We are happy to note that both you and your husband enjoyed your stay with us. Thank you so much for your kind compliments for our staff, especially Zie from the Horizon Club. I am sure Zie would be very pleased with your kind compliments. It was a real pleasure to have been of service to you and your husband and all of us at the Shangri-La Kuala Lumpur certainly look forward to welcoming you both back. Thank you.
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Paris
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 22, 2014

Stayed at Horizon club booking and was upgraded to a suite with in room checkin after being meet&greet at the door when the hotel airport limousine arrived. Rather expensive service but well worth every penny spent.
Overall an amazing experience and although the hotel is a tad old, it is in a good maintenance shape and the impressive reception and great service makes this hotel an exception.
Breakfast was probably the best I ever had but location is a bit far from all the shops & other buildings.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, March 24, 2014
Dear Guest
Thank you for staying with us during your trip to Kuala Lumpur. We are happy to note that you have enjoyed your stay with us at the Horizon Club. It was a pleasure being of service to you and we certainly look forward to welcoming you back to the hotel soon. Thank you.
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Dhaka, null, Bangladesh
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 22, 2014

This hotel is very good location. Cleanses is excellent. Room facility is very good. Room wifi little slow. You can choose this hotel. This hotel is a business hotel. Warm welcome and room facility are very attractive in this hotel.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
notts uk
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 22, 2014

We stayed here for 4 nights celebrating our ruby wedding anniversary and was presented with a bouquet of flowers on arrival which was a nice touch.we upgraded to the club floor which was great with nice views and good value but busy at times!the rooms were smaller than other club floors we have stayed in.the hotel is lovely and grand with a lovely fish pond in the grounds,the breakfast buffet was lavish to say the least! the staff we found very helpful and friendly.the reason I give 4 not 5 stars is we felt part of a production line ,the hotel is very business client orientated and lacked the personal touch of the Shangri la in bangkok where we had just stayed who gave us an anniversary card in the room and waved us off when we left it's these little things that count but overall we did enjoy our stay

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, March 24, 2014
Dear Guest
Congratulations on your ruby wedding anniversary and thank you for staying with us to celebrate this special occasion. We are happy to note that you have enjoyed your stay with us. We certainly hope that you would return to stay with us on your next wedding anniversary and you can have our assurance that we will make it into a very memorable one for you. Our congratulations again.
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High
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2014 via mobile

Lovely hotel and great staff. The food and drink was super and the rooms lovely. This hotel is located midway between the Petronas Towers and the KL Tower so a perfect location. Due to a minor issue the hotel upgraded us to a fabulous suite and membership of the executive club - it made our stay really special. The only change we would make is to give a facelift to the pool area - otherwise the hotel is super and the staff are brilliant.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, March 24, 2014
Dear Guest
Thank you for staying with us during your trip to Kuala Lumpur. We are happy to note that you have enjoyed your stay with us. Your comment regarding the pool area has been noted. We certainly look forward to welcoming you back to the hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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