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“Loved every minute” 5 of 5 stars
Review of Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
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Ranked #1 of 274 Hotels in Kuala Lumpur
Newcastle, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Loved every minute”
5 of 5 stars Reviewed July 24, 2013

This hotel is amazing. We have stayed at many 5* hotels in the past but the thoughtfulness and customer service as well as overall experience is unrivalled at the Shangri La. We had Breakfast sent to our room and the quality of the food was extremely good with options to try the local breakfast as well as the usual english/american. What really stands out at the hotel is how caring and respectful the staff are. You are truly treated like royalty. Would love to come back again someday. Keep up the good work!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,259 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (950)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
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English first
KL
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 24, 2013

I went to Lemon Gardern cafe in June & July with operations teams, the foods is delicious, variety & very good service especially the chef & waiter. Shangri La hote is the best food & quality. I suggest everyone should try BUFFET RAMADAN at this hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 23, 2013

We felt the Shangri-la was very good value for money and a very pleasant place to stay. We would happily stay there again. The room was quite large with a great view over the city. The facilities were very good and there was nothing that we wanted that was not provided.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new zealand
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 23, 2013

We arrived after Chinese New Year having spent two days in Ipoh.
We were served complimentary tea while in lobby, check in process very smooth and efficient.
Our beautiful room overlooked the city, clean sheets and comfy beds, truly a five star accomodation!
It was our little girl birthday so the hotel presented her with a beautiful chocolate cake. Her happy face says it all, well done Shangri La!
Buffet breakfast the next morning is an experience in itself, you just have to try it to believe it yourself.
Look forward to coming back :)

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
europe
Top Contributor
80 reviews 80 reviews
50 hotel reviews
Reviews in 46 cities Reviews in 46 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed July 22, 2013

Stayed here 2 nights and it was worth every penny -- efficient check in and check out; great reliable car service to and from airport (LCC as well as KLIA); well appointed room on 7th floor (I imagine the higher floors are even nicer), fast elevators, a wide variety of restaurants, bars, room service; Arthur's Grill was great for a burger; Lemon Garden (?) offered an excellent seafood and varied buffet (during Ramadan , open for all guests, festive and delicious food of every kind) - great atmosphere and musicians in the central lounge at night...we were told this is the best hotel in the city of KL and we can't say otherwise. We were highly satisfied with the hotel, room, service, food etc. It is not cheap .... but the cost is well worth it-- good value overall. Go and pamper yourself. Great location for walking to Aral street food markets, M. tower, PETRONAS tower, malls, coffee shops, etc... We would return there.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 22, 2013

Stayed at the Horizon Club suite last weekend. Totally enjoyed it! it was the best sleep in years for me., very good sound proofing and also extremely comfortable bed and linen.

All amenities that you would ever require is provided and more!

Customer service began the moment you stepped foot into the hotel compound till the very last second you are at the hotel. Professional and tentative.

Tried their cocktail and breakfast session as well. Pleasantly surprised by the high quality food served there.

One minor comments, stayed in room 1803, and the water pressure for the bathroom was really weak. Probably something could be done about that in and otherwise near perfect stay.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiesbaden, Germany
Top Contributor
61 reviews 61 reviews
60 hotel reviews
Reviews in 49 cities Reviews in 49 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 22, 2013

This time, I stayed at Horizon Club in Shangri-La. The rooms are very nice and the club lounge is very nice too. It might not be as exclusive as in other hotels in regards to the size. The lounge is quite large and during my stay it was very frequented. There were some minor problems at breakfast, wrong choice of beverage was served or order never arrived. Ms. Zhi one of the lounge managers take very good care of all guest and provides excellent and professional service. At the poolside again service was not really consitent - sometimes you get ice water sometimes not etc.
All in all a very nice stay though.

Room Tip: High florr so you will have a view
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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