We were picked up by a 2013 Mercedes Benz E-Class vehicle, and the member waiting for us outside the airport was well dressed and appointed. He was friendly and conversational with us while waiting for our car to come through the mass of vehicles outside. Inside were complimentary water bottles to help us adjust to the heat!
Upon arrival, our luggage was taken and we were led to a quick and efficient check in. There was a discrepancy with our booking that was made through an agent, but they were more than happy to accommodate our bedding change requirements. The views from the hotel room weren't that great, but we were out exploring most of the time anyway. The room service was great, as expected from a 5 star hotel, and their nasi lemak in room was delicious.
The decor of the hotel is very immaculate and regal. There's a huge cafe area on the ground floor, looking out into a cooling forestry scene. Staff are plentiful and quite attentive, except for maybe the concierge table, where acknowledgment of our presence sometimes lacked.
Location is very good, located near a monorail station, and pretty much walkable to all main shopping centres such as Lot 10, Fahrenheit 88, Starhill, Suria KLCC and Pavillion. Walkable also to Jalan Alor food street, the Petronas Twin Towers, and the KL Towere (Menara Tower) is pretty much behind the hotel. The taxis parked in front of the hotel are great too, because they actually use the meters, instead of having to haggle for a price. A shuttle bus daily also takes guests to some of these locations, and the hotel is near the main strip of pubs.
Great stay, and great location. It was good to come back to a nice cool hotel after a long hot day exploring the city.
- Official Description (provided by the hotel):
- Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more less
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- Also Known As:
- Shangri La Kuala Lumpur
- Shangri La Hotel Kuala Lumpur