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“Horizon Club must” 5 of 5 stars
Review of Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
Hotel amenities
Ranked #1 of 274 Hotels in Kuala Lumpur
Ocean City, Maryland
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
“Horizon Club must”
5 of 5 stars Reviewed February 10, 2013 via mobile

This was our second stay at Shangri-La in KL in my opinion there isn't a better hotel experience in KL if not all of S.E Asia It's really worth the extra money for a Horizon room as you get a scrumptious breakfast buffet followed by afternoon tea followed again by two hours of cocktails and more food We stayed 3 nights and the food is always different in the afternoon for tea and cocktail hour Friendly staff from the bellman to the pool staff , absolutely wonderful The place is a destination in itself O.k Traders has the view as maybe the Oriental Do yourself a favor and get a table after cocktails at Traders pool side for the view you won't regret it as you won't by staying at ShangrI-La

Stayed February 2013, traveled as a couple
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (953)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2013

We arrived late at night into KL after our long drive from the airport (around 45 minutes from the airport) but were whisked to the club lounge check in service which was really quick and welcoming. Lovely bouqet of roses to welcome me on my honeymoon too! We were upgraded from the club lounge room to the executive suite; this had a lovely lounge (great view of the twin towers), huge room and two bathrooms and a lovely bath. The breakfast was served in the club lounge but we were expecting it to be on the top floor rather than the 1st floor. The variety was nice and quality good- definately can't beat a Shangri-La breakfast!

We did go down to the pool but it was a bit small and did not have great views so did not use it. We took the hotel shuttle bus into the shopping district and enjoyed going through all the various malls that KL had to offer!

Just across the hotel there are a couple of restaurants and clubs leading up to the twin towers. We didnt think much of this until at night we could hear music from the night club even on the 25th floor! We only stayed for 2 nights here but definately enjoyed the comfort and luxury of the room.

Room Tip: Book a club lounge room to avail of all club lounge facilities!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2013

We stayed 3 nights in January at the Shangri La in K.L.

The welcome at check-in was great. The room excellent. Breakfast & other meals in the Lemon restaurant were super.

All the staff were charming & friendly. Great location!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Riyadh
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2013

We have enjoyed our stay at Shangri-La. I have to say that the hotel was below the expectation but it does provide all the 5-Start services with high quality. What you are going to like there is excellent team they have and the continues smile you see all the time.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 9, 2013

Stayed 3 nights mid december 2012.
The best hotel we ever had. The rooms are excellent, bathroom, free wifi. Breakfast could be excellent if they open up a non-halal section for westerners.
The location is a bit far from bukit bintang, but KLCC within a short walking distance.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
71 reviews 71 reviews
70 hotel reviews
Reviews in 39 cities Reviews in 39 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed February 8, 2013

Stayed there for 2 nights during a business trip. The room is very spacious with all the amenities that you need. Within walking distance to KLCC and the Twin Towers. If you are really lazy, you can still take the hotel shuttle services to KLCC. Restaurants in the hotel are amazing! To top it all, you got free WiFi!!!! Definitely going to stay here again in my next visit!

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montrose, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 7, 2013

The Shangri-La definitely lives up to its 5 star grading. I stayed there with family for two nights in January and the hotel lived up to our expectations. The location is great, the staff are exceptionally friendly and polite, always willing to assist. Lovely rooms, tastefully furnished, good bathrooms and very comfortable beds. The breakfast buffet is amazing, such an extensive choice of foods, there had to be something there to suit all tastes. Good value with a Club room as the lounge offered afternoon tea followed by evening cocktails - even a glass of champagne each.
The hotel foyer boasts one of the grandest, lavish fresh flower arrangements I think I have ever seen, we watched them bring in scaffolding to water it!
I would definitely recommend this hotel and would use it again when in KL.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#1 Luxury Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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