We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel in excellent location. Perfect place to stay in KL.” 5 of 5 stars
Review of Shangri-La Hotel Kuala Lumpur

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Shangri-La Hotel Kuala Lumpur to your Saves list
Shangri-La Hotel Kuala Lumpur
5.0 of 5 Hotel   |   11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save Up To 25%
Ranked #1 of 274 Hotels in Kuala Lumpur
London, United Kingdom
Top Contributor
85 reviews 85 reviews
72 hotel reviews
Reviews in 55 cities Reviews in 55 cities
125 helpful votes 125 helpful votes
“Great hotel in excellent location. Perfect place to stay in KL.”
5 of 5 stars Reviewed December 12, 2011

I have stayed here a few times over the last few years and the hotel has never disappointed. Service is excellent and they will go out their way to cater to every need. You really get the feeling that you are staying at a customer-centred hotel, rather than just a money making machine, which is how it should be. People seem genuinely eager to please. The rooms are comfy and cosy without being over the top. Internet is free, and you can ask for a late check out (they gave me until 5pm which I thought was just wonderful, since I had an evening flight). The location is great, and the price I thought was an absolute bargain! Overall, I highly recommend this hotel.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,266 reviews from our community

Traveler rating
    3,169
    819
    202
    44
    32
See reviews for
738
1,879
284
772
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (951)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
London, England, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 12, 2011

My husband and I stayed at the Shangri-la for 3 nights and our experience was really wonderful.

The check-in process was fast and the entire staff very friendly. The staff was also more than happy to address any inquiries about the hotel, KL or anything else.

The room was nice and big and had a wonderful view of the Petronas Towers. The room was very clean and housekeeping didn't give us a reason to complain.

The hotel also has some good places to eat at. Although a little pricey the food is wonderful and plentiful. We had lunch at Arthur's Bar and Grill, breakfast at the hotel restaurant and late night drinks at the Lobby Lounge. Service was impeccable. Considering it is the Shangri-la if the food is expensive you can always go to TGIFridays which is located in the back of the hotel across the street. There is also a Starbucks located right next to TGIF.

If you are into walking, you can take in the sights of KL on foot, all you need is a guidebook and comfortable shoes.

Just a tip KL has two types of taxis, the older ones and the newer ones. Although a bit pricey is you want dependable mode of transportation I suggest sticking to the new taxis, the hotel will call you a taxi if you need one (which you probably are going to need as the airport is pretty far from the city.)

You will not be disappointed if you choose the Shangri-la for your stay in KL

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 12, 2011

The Shangri-la is KL is a beautiful city hotel, close to lots of attractions including the Pertonas Towers and the many shopping malls KL has to offer.

We decided to upgrade to the Horizon Club and requested a room with a view of the Petronas towers, as the room we were given was very small and had a view of nothing at all.

The Horizon Club gives you access to the club floor which includes breakfast, snack and drink buffet all day as well as evening drinks. It is worth your while if you want a larger room and are planning to eat a bit at the hotel. Rooms were well appointed with everything you expect of a city hotel.

We found the concerige very helpful and knowledgeable except they knew nothing of the Segway tour we wanted to do in the Botanic gardens.

We also ate at the lounge on one occassion and found the food to be good and well priced (better priced than the resorts in Langkawi).

Getting taxis is easy and relatively cheap but also worth trying the train in KL.

All in all I would recommend this hotel for a stay in KL - it has everything you need or want and is close to attractions. The only down side is it isn't a casual hotel so you feel out of place shleeping downstairs in your flip flops/thongs. As it has a large corporate clientele.

Room Tip: Do the Segway Tour of the Botanic gardens - its a great way to get around and see a lot without brea...
See more room tips
  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Belait, Brunei Darussalam
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 11, 2011 via mobile

a really lovely hotel with attentive and welcoming service. We were really made to feel at home and the staff went out if their way to help us with local advice and travel arrangements. the hotel is very beautiful inside, and the breakfast (included in the room rate) was very good. the spa was great with hot and icy jacuzzis as well as free juices and fruit.

Only small negative was that there was a man sanding the reception desk with a power tool when we were trying to check in - I wish they could have switched it off for a second so we could hear what the receptionist was saying. small point though and probably a one off.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 9, 2011 via mobile

Good value for money for upscale business hotel. Worth paying for a club room. Liked having wi-fi in the hotel car to and from airport. Personalized check in is a nice touch for business travelers.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 8, 2011

We stayed 3 nights in November 2011 at the Shangri-la, Kuala Lumpur. The hotel was beautiful, the lobby smelled delightful and was filled with nice seating a beautiful fresh-cut flowers. The service was wonderful, just as the other reviewers have mentioned. The room was very well equipped with all the amenities you would expect at a 5-star hotel. We did purchase a room at the Horizon Club level as there was a special going on at the time that I booked. This was nice to have, as we could go to the lounge any time to grab a drink or a snack. The Horizon Club is definitely geared more towards business travelers, but we never felt out of place. Unfortunately we did not have a chance to use the pool, but it looked very nice. The location was great, as it was only a 5 minute walk to the Petronas Towers and KLCC Suria Mall. Although we did not use it, it is also only a 2-minute walk to the monorail. Overall, a beautiful haven in the center of the city – I would absolutely stay here again if I were to travel back to KL.

Room Tip: If you can get a good price, the Horizon Club is definitely worth it.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Ca
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 8, 2011

My wife and I stayed at this hotel on our first trip to Malaysia. The staff were friendly and helpful but the rooms were a little small and the elevator ride was long and brutal. I took the elevator going down from the 14th floor on our last day and it had to stop at almost every floor even as the elevator was full and people were unable to get in taking almost several minutes before we finally reached the lobby. There were suppose to be 6 elevators at the hotel but only one seemed to be operational on that day. Other than this, our overal experience at the Shangri-La Hotel was positive.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shangri-La Hotel Kuala Lumpur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#1 Business Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
One of Malaysias most elegant hotels, the award-winning Shangri-La Hotel, Kuala Lumpur is situated in the bustling capital. Set among lush gardens, it is just 60 minutes from the international airport and 5 minutes from the business and shopping districts. The Hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities, as well as a full-fledged fitness centre. For the culinary Epicurean, its restaurants offer some of the finest dining in Kuala Lumpur. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Tablet Hotels, Agoda, Cheap Tickets, Orbitz, HotelTravel.com, Asiatravel.com Holdings, Ctrip TA, Despegar.com, Odigeo, Jetsetter and Tingo so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel Kuala Lumpur, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.