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“The best hotel in KL” 5 of 5 stars
Review of Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
5.0 of 5 Hotel   |   Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia   |  
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Ranked #5 of 274 Hotels in Kuala Lumpur
Kuala Lumpur, Malaysia
1 review
“The best hotel in KL”
5 of 5 stars Reviewed July 6, 2014

Just checked out from MO today and it was one of the best stay experience ever. I got upgraded to an executive 2 rooms apartment that come with fully equipped kitchenette, spacious living room and cozy bedrooms. The check in is a breeze with friendly and efficient staffs. My little girl was trilled to see the welcoming assortment of cookies, chocolates and cakes as we enter the living room. Even the cookies have my little girl's name on it. The twice daily housekeeping is excellence, where they will keep the apartment in best condition. Shopping in KLCC is convenient as MO is just a step away. Would definitely stay in MO again.

Room Tip: If you are traveling with kids, the apartments is the best choice for you.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, July 7, 2014
Dear flyleaf

It is wonderful to know that your family had a most enjoyable stay in our apartment and look forward to welcome you back for yet another memorable stay soon.

Kind regards
Frank P Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,583 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (476)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Kuala Lumpur
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2014 via mobile

It's truly a great hotel from facilities to location and its hospitality, simply delighting. The facilities and amenities in the room is very well prepared meant for the convenience for the guests. Location is great - walking distance to many large shopping malls. Warm greetings and hospitality definitely delighted us from check-in till the end of our stay, we truly enjoyed it here at Mandarin Oriental, KL. Definitely a highly recommended hotel.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, July 7, 2014
Dear queen_jee

Thank you for your kind recommendation of the hotel to other TripAdvisor travelers.

It is most gratifying to know that our colleagues had ‘Wow-ed’ you in our commitment to totally delight and satisfy our discerning guests on this occasion. We look forward to your return for another memorable stay in the near future.

Kind regards
Frank P Stocek
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 4, 2014

Location is the best and the most convenient!
Luxurious lobby
An abundance of facilities (pool with magnificent view on KLCC park area, golf simulator, spa, a number of great restaurants like Mandarin Grill, lounge bar)

Room, king size bed and designed bathroom all make your staying very comfortable and relaxing even though I found a bit too many furniture items which occupy the room space.
The view from the room is like from the most condos and hotels in KL..just in front of building nearby, but I guess by paying more the windows can face the park.

Breakfast in Mosaic restaurant was at top-notch - fresh and lots of choice to please any taste and preferences.
Staff is extremely helpful and friendly.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, July 7, 2014
Dear Taniana0508

Thank you for sharing your experience on TripAdvisor.

I am delighted that you enjoyed the hotel’s convenient location and facilities, in particular the buffet breakfast at Mosaic.

My team and I look forward to the pleasure of welcoming you back to the hotel in the near future.

Kind regards
Frank P Stocek
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gravesend
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 3, 2014

Checked into the Mandarin Oriental in KL whilst travelling in Malaysia last month. Just fantastic from the moment we arrived.
We were asked at the front desk what the purpose of our trip was - our 20th wedding anniversary.
We were immediately presented with flowers and escorted to a great room with a view of the Petronas Towers.
Shortly after, the front desk team arrived at our door with a bottle of champagne, fruit and a chocolate cake to congratulate us.
Amazing.
They even took photos and emailed them to us.
I have to say the location is just stunning next to the towers and the KLCC Plaza and the welcome, the team, service, room and breakfast were all faultless and fantastic.
Can't wait to go back.
Perfection!

Room Tip: Make sure you request a room overlooking the Petronas Towers
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, July 4, 2014
Dear richardhudson5

It is fantastic to know that you had a very special 20th wedding anniversary stay with us and that our service met your expectations on this occasion. Your feedback will certainly motivate our colleagues in our mission to delight and satisfy our guests.

We look forward to the pleasure of welcoming you back to the hotel again for yet another very special stay when your travels bring you back to Kuala Lumpur!

Kind regards
Frank P Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mainz, Germany
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 2, 2014

We did not have a single point for complaint. The term Perfect we are very cautious. Here, the service is absolutely perfect. The employees really think about every minute detail, and read almost every wish from your eyes. With 643 rooms have some guests come together, but it is always addressed here by the name. We can recommend this hotel without, but really without any restriction. It would exceed the scope of all the things list here that we noticed really positive. The hotel manager can be proud of its entire crew. Again a personal and heartfelt thanks to all the staff at the Mandarin Oriental Kuala Lumpur, make us an unforgettable stay.

Room Tip: Smoking Rooms with City View available at 22nd Floor
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, July 4, 2014
Dear Wolfgang K

We are elated to receive a perfect score review and appreciate your kind recommendation of the hotel to other TripAdvisor travelers.

Your gracious compliments on our colleagues’ professionalism will certainly motivate them to the highest level and we look forward to your return for another unforgettable stay in the near future!

Kind regards
Frank P Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2014

We loved the Mandarin Oriental in Kuala Lumpur! They turned our room into a magical and romantic place - with rose petals, a bouquet of roses, wine, chocolates, cake, and a bubble bath - while we were having a splendid dinner at the Mandarin Grill. What a special evening!

Room Tip: Ask for a room where you have a view of the Petronas Towers.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, July 3, 2014
Dear LeslieHappy

It is fantastic to know that you had a very special 25th anniversary experience at our hotel and enjoyed a splendid dinner at Mandarin Grill during your stay with us.

We look forward to the pleasure of welcoming you back to the hotel again for yet another very special stay when your travels bring you back to Kuala Lumpur!

Kind regards
Frank P Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 1, 2014

It's hard to go wrong with the MO, especially in Kuala Lumpur where the MO is right next to the PETRONAS twin towers, the KLCC park, and miles of shopping. The room is luxuriously comfortable, great view of the city especially on the higher floors. Nearby, other than the shopping, there are wonderful restaurants (not in the mall) and all you have to do is ask the knowledgeable concierge. Taxis are plentiful (except when it rains). The pool is extraordinary - it must have been designed with the twin towers in mind, knowing that the towers would be intimidating, the pool is situated such that you cannot see the towers hanging over the pool - but your view is only of the park, which is lovely. What a considerate thing to do!

Room Tip: Ask for higher floor if possible - you get a better view. Some may prefer park-facing view but I act...
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review, July 3, 2014
Dear Mooreyameen

I am delighted to know that you enjoyed the hotel’s facilities and surrounding attractions during your stay with us.

Your kind patronage is much appreciated and I look forward to the pleasure of welcoming you back to the hotel for another enjoyable stay in the near future.

Kind regards
Frank P Stocek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Family Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental

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